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Hilton Cambridge City Centre

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Hilton Cambridge City Centre
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481 Reviews from our TripAdvisor Community

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Showing 454: English reviews
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London, United Kingdom
Reviewed 6 days ago NEWvia mobile

The hotel clearly lacked sufficient staff. Check in was slow and unhelpful. A bit of initiative and attempt to understand what they guest was requesting would have been helpful. The lady and young man behind the lobby bar showed no urgency to come to us to take our order. Until the manager by the name of Shehan took our order....

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Helpful?
1Thank HG19
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear HG19, Thank you for your review and for choosing the Hilton Cambridge City Centre for your recent stay. I was sorry to read that you stay was not indicative of our usual high service standards and can only apologise for the perceived lack of service team members whilst you were with us. Whilst we were extremely busy during your...

Yorkshire
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

Stayed for one night with my wife, centrally located, didn't use the valet parking, used the Just Park app and parked at the Double Tree a few minutes away which was £16 instead of £25. Very clean hotel with impressive lobby and bar area, room on 4th floor was clean and well presented, a plus was having Sky on the...

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Helpful?
Thank YorkshireGucci
About Hotel's Favourite Review
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear YorkshireGucci, Thank you for taking the time to write your review of the Hilton Cambridge City Centre. I was delighted to hear you enjoyed a comfortable stay on this recent visit. I hope that we may get the opportunity to be of service again on a future visit to Cambridge. Happy travelling! Richard.

London, UK
Reviewed 6 days ago NEW

We wanted to really get to know Cambridge as we had only passed through before. The hotel is right in the centre of the city, perfect for visiting anywhere within walking distance. The hotel is modern and welcoming, and the room fresh and clean. The staff were friendly and knowledgeable. We booked a few weeks before the visit directly with...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank nicklansley
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear nicklansley, Thank you so much for your review. We are delighted to hear you enjoyed our hotel and had a great experience! Well done for booking direct with Hilton as this will also get you the lowest price available. We look forward to seeing you again on a future visit to Cambridge. All the best, Richard.

Peterborough, United Kingdom
Reviewed 1 week ago

Hotel was fine - the room, the restaurant, breakfast- apart from the plumbing. Whenever we turned on a hot tap in the bathroom, there was a high pitched squeal from the pipes, which only stopped when the hot tap was turned off. This also happened in neighbouring rooms because we could hear that too. Some of the hotel staff seemed...

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Helpful?
1Thank Robin A
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Robin A, Thank you for your comments and for choosing the Hilton Cambridge City Centre for your recent stay. I'm glad you had an overall satisfactory stay, however I am concerned to hear about the noisy pipes and also how the Reception team reacted to your comments. Please be reassured I will address this with both the Maintenance and...

Melbourne, Australia
Reviewed 1 week ago

We stayed at the Hilton for a week while my husband was attending a course at Cambridge. The hotel was really convenient for my husband to walk to his location and for me to browse the city and catch buses to where I wanted to go. While the hotel was clean and the staff friendly, it just lacked the general...

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Helpful?
Thank Brigitte R
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Brigitte, Thank you for your review. Your comments, both the great and not so great have been shared with all my team for appropriate action. Whilst we were extremely busy during your stay, I have no excuses as we continually ensure we have the correct team members and processes in place deliver excellent hospitality care & service. I am...

London, United Kingdom
Reviewed 1 week ago via mobile

Lovely Hotel- typical Hilton has everything you neeed! Staff very friendly and efficient. Breakfast ok not fantastic and limited choice. One downside is no free parking will cost at leat another 15 pound a night if you stay in the hotel and a lot more in the NPC car park was 75.00 pound for 2.5 days so keep this in...

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Helpful?
Thank Joeyanna1234
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Joeyanna1234, Thank you for taking the time to write your review of the Hilton Cambridge City Centre. I was delighted to hear you enjoyed a comfortable stay, that team looked after you well, and that you had everything you needed. Parking is at a premium in any City, and chargeable overnight for our guests at £25 per night, and...

Cambridge, United States
Reviewed 1 week ago

This is one of the best hotel stays one can have; the staff is friendly and always available to give you answers/solutions to any issue you may have, and overall the whole service, since you came in until you exit is just excellent.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank enids617
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear enids617, Thank you ever so much for a great review! It is our aim to ensure we deliver great service consistently. Reviews such as your help to reward the team as they are recognised for their hardwork and dedication. Thank you so much and we look forward to welcoming you back. All the best, Richard.

Reviewed 1 week ago via mobile

Very good stay - from check in , room , service to dinner and breakfast. Fiona was great on both check in and check out, and Stevan ( if I remember right) very professional on breakfast. It was one of the most relaxing stay we've had so far .

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Thank Ana Maria M
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Ana Maria M, Thank you so much for your great review! We are so happy to read that you had such a positive experience at our hotel. Thank you again for your feedback and we hope we can welcome you back soon! All the best, Richard.

Sibford Gower, United Kingdom
Reviewed 1 week ago

The staff were delightful and extremely helpful; in particular, Steve the chef at breakfast. However, the decor is a little dull and the hotel rather tired looking. It is conveniently located and the valet parking service is a definite plus. Unfortunately, we were woken to the sound of rubbish being cleared in the street outside our room.

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Helpful?
Thank Sibford
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Sibford, Thank you for your detailed review. All comments about our hotel, good & not so good are invaluable to us. Without feedback we are weaker in our quest to provide consistent 'excellent hospitality, care & service'. I am sorry you felt your experience was not as good as you hoped. My team are aware of your comments and...

Dorset, United Kingdom
Reviewed 2 weeks ago via mobile

Visited Cambridge for three days and this hotel proved to be in a wonderful location, with the shops and arts theatre just around the corner. A taxi ride from the station but worth it. The decor very much reflected the city with pictures of Cambridge life everywhere. In a twin bedded room we had queen sized beds, adequate toiletries and...

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Helpful?
Thank BucksMysteryVisitor
RFinn, General Manager at Hilton Cambridge City Centre, responded to this review

Dear BucksMysteryVisitor, Thank you for taking the time to write your review of the Hilton Cambridge City Centre. I was delighted to hear you enjoyed a comfortable stay, found the location great for your leisurely visit, and enjoyed the breakfast buffet. I hope that we may get the opportunity to be of service again on a future visit to Cambridge....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Cambridge City Centre is superbly located at the heart of the city, an ideal base to explore the many attractions on our doorstep, fantastic shopping, cobbled streets, amazing architecture, historic and stunning colleges and not forgetting the River Cam flowing gently along the 'backs.' This modern 4-star hotel is a 5-minute walk from Kings College, Cambridge Corn Exchange and the bus station. 10-minutes' walk takes guests to peaceful riverside parks and pubs. Travel to Ely or historic market towns such as St Ives or Huntingdon. Newmarket Races hosts some of the racing calendars most prestigious racing programmes. Imperial War Museum at Duxford home of the World War II Museum, Concorde, and other famous planes such as Spitfire and Lancaster bomber. All 198 of the stylish, contemporary air-conditioned rooms and suites offer free Wi-Fi. Together with self-contained conference and event facilities, guests of our 4 star Cambridge Hotel also benefit from on-site Valet car parking and fitness room. Guests can enjoy seasonal British dishes in the The Book Room Restaurant. The Book Room Bar offers an extensive wine, spirit and cocktail menu as well as Afternoon Tea. For those seeking more of a casual dining experience, we offer lighter bites and snacks in the lounge. ... more   less 

Additional Information about Hilton Cambridge City Centre

Address: 20 Downing Street, Cambridge CB2 3DT, England (Formerly Cambridge City Hotel)
Region: United Kingdom > England > Cambridgeshire > Cambridge
Price Range: €171 - €381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cambridge City Centre 4*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton EMEA, Booking.com, Cheap Tickets and Priceline so you can book your Hilton Cambridge City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Cambridge
Crowne Plaza Hotel Cambridge
Hotel Style:
#3 Luxury Hotel in Cambridge
#4 Business Hotel in Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cambridge City Centre staff and other travellers.
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Questions? Get answers from Hilton Cambridge City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms near 326 - noisy pipes”
 of 5 bubbles robina167, 14 Mar 2017 | Read review
“Rooms overlooking the street would be nice and have more light”
 of 5 bubbles BrigitteR994, 13 Mar 2017 | Read review
“Executive sweets have room to work and lots of comfort”
 of 5 bubbles TravelingJ969, 21 Feb 2017 | Read review
“Far from train station but still you can walk for 10 min”
 of 5 bubbles LeedsLeisure, 5 Feb 2017 | Read review
“Enrol in HHonors to earn points and get recognised by the team”
 of 5 bubbles Toughguy2, 25 Jan 2017 | Read review
5 of 5