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20 Downing Street, Cambridge CB2 3DT England
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Traveller (191)
Room & Suite (55)
Dining (51)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Cambridge City Centre
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 39 in Cambridge
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Hilton Cambridge City Centre is superbly located at the heart of Cambridge City, an ideal base to explore the many attractions on our doorstep, fantastic shopping, cobbled streets, amazing architecture, historic & stunning colleges and not forgetting the river Cam flowing gently along the 'Backs.' This modern 4-star hotel is a 5-minute walk from King's College, Cambridge Corn Exchange, many attractions and the train & bus station. A 10-minute walk takes guests to peaceful riverside parks and pubs. All 198 of the stylish, contemporary air-conditioned rooms and suites offers free wi-fi. Together with self-contained conference and event facilities, guests of our 4-star Cambridge Hotel may also benefit from on-site valet car parking, the exclusive Hilton Honors Executive Lounge and the LivingWell Fitness gym. Guests can enjoy seasonal dishes in the Bull & Bass Restaurant. The Lounge Bar offers an extensive wine, spirit and cocktail menu as well as Afternoon Tea. For those seeking more of a casual dining experience, we offer lighter bites and snacks in the Lounge Bar.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Highchairs available
Taxi service
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Walking tours
Board games / puzzles
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, French, Russian, Spanish and 11 more
Hotel links
Special Offer:Hilton Honors Discount
1178Reviews32Q+A100Room tips
Traveller rating
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Most Recent
Rocket_Ron_Burgundy wrote a review Yesterday
Nottingham, United Kingdom184 contributions110 helpful votes
We had the misfortune of staying at this particular Hilton shortly before Christmas. It looked ideal due to its central location but unfortunately that is where the positives end. With renovation work taking place at home we thought we’d go for a relaxing break, how wrong was we. This hotel classes itself as dog friendly and as a consequence of that we were woken several times during the night due to a dog barking in the neighbouring room. We would have got more sleep and a better lay in had we stayed at home. The best was yet to come though and at check out we were charged for an upgrade that we hadn’t requested and then even better for some gin and tonics that had been charged to our room (we hadn’t even drank in the bar). After what felt like an age the sneaky extra costs were correctly deducted from our bill. One extra thing to look out for when considering booking this hotel is the costly car parking pricing as it significantly adds to the cost of a stay. Now I know Richard says it’s reasonable in all the replies but quite frankly it isn’t and is in fact the most expensive hotel parking that I’ve paid (and I’ve stayed all over the UK). With our relaxing stay completely ruined there is no chance of us ever wanting to return to this hotel and be awoken to the sounds of a distressed dog at all hours again.
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Date of stay: December 2021Trip type: Travelled
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded yesterday
Dear Rocket_Ron_Burgundy, Thank you for your review and feedback. I do find it surprising that it's taken 5 months for you to feedback to us following your stay in Cambridge in December 2021, and I am very sorry to hear your experience was not as expected. I am sorry for the shortcomings you have identified. You are correct that we are a dog-friendly establishment, however there is a code of conduct that dog owners agree to on arrival, and if we are made aware or find any transgression to these we will take action. If we are made aware of a barking dog, we can speak to the owners and move either parties impacted to another room. In regard to car parking, you are more than welcome to use one of the 5 park & rides loacted around Cambridge, however within the confines of the City Centre, parking is at a premium and expensive for everyone. Once again, thank you for your feedback. Sincerely, Richard.
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VKD wrote a review Aug 2021
London, United Kingdom10 contributions7 helpful votes
Hotel's Favourite
We had a lovely stay at the hotel. Room was lovely and fresh looking, very clean. The hotel looks newly refurbished or it is just keep very well and looks new. Amazing location in central Cambridge, everything is on your doorstep. Check in team were lovely, very informative about the hotel & surrounding areas. Bar area was nice to chill out in. Breakfast buffet was of a very high standards, options are amazing. Staff at breakfast couldn’t do enough for us. Yuka was amazing and she went above and beyond to accommodate our requests. Plenty of staff keeping the area clean and tidy throughout breakfast. Highly recommend this hotel, we will definitely be back soon.
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Date of stay: August 2021Trip type: Travelled
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 25 Aug 2021
Dear vipondeepd, Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us. I was so glad to read that you had such a positive and enjoyable stay at our hotel. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved. I have passed on your review within the hotel so that my colleagues can be congratulated for all of their hard work. I very much look forward to welcoming you back with us soon. All the best, Richard.
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bougivalbob wrote a review 9 May
Thorpe Bay, United Kingdom299 contributions167 helpful votes
We booked two nights B+B at this hotel during our visit to Cambridge. The hotel is right in the centre of town making it easy to walk to all the visitor locations. We had a large confortable room with a modest bathroom, both fully equipped as you would expect. Staff were helpful and the restaurant was very good. One small comment from my wife was that the food on the breakfast buffet was only slightly warm and was not kept hot enough. This is not a cheap hotel but you are right in the centre of town so did not have to pay to travel in. One tip. Parking is £30 per night. You can stay in the park and ride for 18 hours free of charge or £20 for 48 hours, £30 for 72 hours, so leave the car at the park and ride and travel in by bus.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 1 week ago
Dear bougivalbob, Thank you for a great review and it was our pleasure to welcome you. The team & I are delighted to hear you enjoyed your short stay in Cambridge and with us here at the Hilton. Great tip regarding the park & ride as car parking is at a premium in the City Centre and can be costly to provide. We certainly look forward to welcoming you back to our lovely City in the future. Take care and all the best, Richard.
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Pritesh H wrote a review 6 May
4 contributions
The stay was great from start to finish, the team reached out prior to my arrival to ensure everything was perfect and the room was even given a complimentary upgrade! The valet service was also ideal and the location is perfectly located for exploring the city. Special mentions to Hannah, Alyx, Bradley and Mark!
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Date of stay: May 2022Trip type: Travelled
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 1 week ago
Dear 532priteshh, Thank you so much for your amazing review and thank you again for choosing the Hilton Cambridge City Centre for your stay in Cambridge. It was our pleasure to have welcomed you and we certainly look forward to welcoming you back to the hotel on a future visit to our lovely City. All the best, Richard.
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Travelogo wrote a review 2 May
London, United Kingdom264 contributions123 helpful votes
This is a great hotel bang in the centre of Cambridge, which makes it within walking distance of all the best sights. It is surrounded by various university faculties and the historic centre is only five minutes away on foot. The staff were excellent, without exception. Very good selection for breakfast. Super comfortable bed and great bathroom with tub and shower. Valet parking for £30 per day, cheaper than the nearby Grand Arcade parking. Very good value for the price
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Date of stay: May 2022
Location
Service
Sleep Quality
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 2 weeks ago
Dear Travelogo, Thank you ever so much for a great review! It is our aim to ensure we deliver great service consistently. Reviews such as your help to reward the team as they are recognised for their hard-work and dedication. Thank you and all the best, Richard.
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Sydneysider1112 wrote a review Apr 2022
Kent, United Kingdom97 contributions57 helpful votes
Had an excellent stay at this centrally located hotel. Check in was seamless with friendly and welcoming staff. Rooms were clean and comfortable. Breakfast was excellent with a wide choice available. The hotel is in the perfect location to walk to all the main attractions. Would definitely stay again and highly recommend. Arrived into Cambridge by train, taxi cost £7 to get to the hotel.
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Date of stay: April 2022Trip type: Travelled
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 2 weeks ago
Dear Sydneysider1112, Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us. I was so glad to read that you had such a positive and enjoyable stay at our hotel. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved. I have passed on your review within the hotel so that my colleagues can be congratulated for all of their hard work. I very much look forward to welcoming you back with us soon. All the best, Richard.
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Coaster wrote a review Apr 2022
Suffolk, United Kingdom106 contributions25 helpful votes
We stayed one night to attend a concert. This Hotel was top class from the moment we arrived at the front door where a member of staff directed us to the lift to reception. The reception staff were very professional & friendly. They explained the hotel areas and the rooms we had booked. We had booked two rooms, one of which was an accessible room. This room was exactly as we had hoped. Wet room for shower, lower bed but not so low that you feel your on the floor & enough room to manage to manoeuvre around, in fact all the hotel areas were accessible for those with mobility needs. The whole hotel including the bedrooms, bar areas were all very clean and uncluttered. Lovely complimentary bathroom items. Nice to have bottles of water in the room. We had a meal in the bar as restaurant not open on a Monday! The bar meal menu had good choices for us to select from. The food was excellent, great quality and very well presented. Vegan ice cream was the best I’ve tasted! The staff were attentive to our table and made wonderful cocktails! Room service was excellent with sandwiches & cocktails very tasty & welcome after the concert! Now for breakfast WOW what a choice of varieties of foods on offer! The breakfast restaurant was very busy however you wouldn’t have known it as the staff were so efficient, calm under pressure. No dirty tables, all used crockery/cutlery was cleared & cleaned promptly. The Poached eggs we requested were cooked to perfection, runny yoke with no water around them! A lovely choice fresh fruit salad. The full English buffet was a great start to the day. We were to full to make pancakes or waffles! If I had one very small criticism it would be at the Hot drinks area. Just 2 machines for making Tea/ Coffee/Hot Chocolate Quiet a queue waiting. I was also concerned as I saw young children making themselves Hot drinks without adult supervision! Checkout was easy with invoice explained & staff ordering a taxi for us, The door member of staff helped us into the taxi with our cases. We will definitely be back to experience this excellent hotel again. You may feel it’s expensive however, you will not regret having the full experience of a top quality hotel with very professional and friendly staff in all areas Oh and it’s close to all the great shops for retail therapy as well!
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Date of stay: April 2022Trip type: Travelled
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 13 Apr 2022
Dear Seaside06 Thank you for taking the time to post your constructive review on Tripadvisor.com following your recent stay with us. I was delighted to learn that you found our unrivalled location an ideal base for your stay to attend a concert, and our high standards of service well-delivered once again. The team and I were so glad to read that you had such a positive and enjoyable stay at our hotel, especially at breakfast and with the layout & design of our accessible guest bedrooms. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved. I have passed on your review within the hotel so that my colleagues can be congratulated for all of their hard work. I very much look forward to welcoming you back with us soon. All the best and take care, Richard.
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Michelle M wrote a review Apr 2022
1 contribution
Lovely weekend spent at The Hilton Cambridge. The staff as always were fantastic and looked after us! Special mention to Larry who went above and beyond to park our car and help with luggage and return our vehicle when we needed it. Would definitely recommend and location is fantastic 😊
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Date of stay: April 2022Trip type: Travelled
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 5 Apr 2022
Dear F1396TWmichellem, Thank you for taking the time to write your review of the Hilton Cambridge City Centre. I was delighted to hear you enjoyed a lovely weekend stay with us, and that the team, especially Larry on Concierge, looked after you so well. I hope that we may get the opportunity to be of service again on a future visit to Cambridge. All the best and safe travels, Richard.
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Michel S wrote a review Apr 2022
England, United Kingdom1 contribution
We only stayed one night. Excellent location, close to everything and right next to de mall. The room was very clean as was the whole hotel. All the staff were very friendly and helpful. We didn’t eat at the hotel so can’t comment on that. We are very satisfied
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Date of stay: May 2021Trip type: Travelled
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 3 Apr 2022
Dear Michel S, Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us. The team and I were delighted to learn that you found our unrivalled location an ideal base for your trip to our lovely City. I was so glad to read that you had such a positive and enjoyable stay at our hotel. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved. I have passed on your review within the hotel so that my colleagues can be congratulated for all of their hard work. I very much look forward to welcoming you back with us soon. All the best and take care, Richard.
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Naomi M wrote a review Mar 2022
Singapore, Singapore4 contributions
Fabulous service. We were made extremely welcome and Hannah on reception was wonderful. She arranged surprise birthday balloons and brownies for my sister's birthday, it was a lovely personal touch. We def be staying there again.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Richard Finn, General Manager at Hilton Cambridge City Centre
Responded 22 Mar 2022
Dear Naomi M, Thank you so much for your great review and for choosing the Hilton Cambridge City Centre for your sister's birthday. We certainly look forward to welcoming you back soon. All the best, Richard.
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PRICE RANGE
US$218 - US$293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza cambridge, crowne plaza hotel cambridge
FORMERLY KNOWN AS
Cambridge City Hotel
LOCATION
United KingdomEnglandCambridgeshireCambridge
NUMBER OF ROOMS
198
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Frequently Asked Questions about Hilton Cambridge City Centre
Which popular attractions are close to Hilton Cambridge City Centre?
Nearby attractions include LockHouse Escape Games (0.4 km), Fudge Kitchen (0.3 km), and King's College Chapel (0.3 km).
What are some of the property amenities at Hilton Cambridge City Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cambridge City Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Cambridge City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Cambridge City Centre?
Yes, paid private parking on-site, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Hilton Cambridge City Centre?
Conveniently located restaurants include Africfood, Bread & Meat, and Jack's Gelato.
Are there opportunities to exercise at Hilton Cambridge City Centre?
Yes, guests have access to a fitness centre during their stay.
Is Hilton Cambridge City Centre located near the city centre?
Yes, it is 0.8 km away from the centre of Cambridge.
Are any cleaning services offered at Hilton Cambridge City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cambridge City Centre offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Cambridge City Centre?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.