CLAYTON HOTEL CAMBRIDGE

The Clayton Hotel is appealing in several ways. Close to the station, easy outside parking in the station car park (even for a larger van), lovely open and spacious feel to the central spaces and well decorated rooms. Great small touches like China tea cups, funky mirrors and modern leather chairs for seating. But the piece de la resistance is the bed. The biggest and most comfortable bed I’ve ever had the pleasure to sleep in. Add to that individual temperature thermostat for the room, so I can easily cool it down, and a luxurious feel to the bathroom and you have a great functional and feel good room for a very reasonable price.

Date of stay: January 2022Trip type: Travelled with family

Room Tip: We didn’t try the bar or restaurant as it’s an easy walk along Hills Road or Mill Road to some...

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Response from Tyler Roy, Guest Services / Front Office at Clayton Hotel Cambridge

Responded 5 days ago

Dear Anne, Thank you ever so much for taking the time to share your experience with us, we really appreciate the feedback especially when it is so positive. I am delighted to hear that you found the location, decor and bed to be such a high quality and we look forward to welcoming you back to the hotel in the future. Thanks Again! Kind Regards, Tyler Roy Guest Relations Manager

tippyc0rnish wrote a review 10 Jan

Essex, United Kingdom9 contributions17 helpful votes

+1

Wonderful visit

We have just enjoyed a one night package that included breakfast and dinner and have come away feeling refreshed and sated. Hotel parking is absolutely fine as train station barely one minute walk away and cost just twelve pounds fifty pence for 24 hours. Paid by card hastle free. Hotel is perfectly situated to centre of Cambridge, meaning shopping and all amenities close to hand. Decor is in an executive style with dark colours accompanied by antique wood and shiny copper. We stayed in a superior room that had an enormous bed with luxurious bedding and an added bonus of a beautifully decorated large walk in shower. Attention to detail is evident in every nook and cranny, from gorgeous China cups and saucers, to bakerlite (style) radios. There was a speaker in the ceiling to allow the listening of music whilst using the bathroom. What made this place so special for both my husband and myself was the absolute professionalism of the staff, who went above and beyond to ensure our stay was both comfortable and well catered for. We enjoyed our dining experience very much however my main course pasta dish with olive tapenade needed texture to complete the dish and may have benefitted from something to cut through the richness such as some small sunblush tomatoes or chopped caramelised onions. However all of the other dishes were exceptional, very tasty and beautifully presented. I cannot fault any part of our stay, we did order room service which was a little slow but this matter was resolved by the lovely staff, without any complaint from ourselves. We will definitely revisit in the future and cannot recommend this little gem in Cambridge more highly.…

Date of stay: January 2022Trip type: Travelled as a couple

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Response from Tyler Roy, Guest Services / Front Office at Clayton Hotel Cambridge

Responded 1 week ago

Dear tippyc0rnish, Thank you ever so much for taking the time to leave such a wonderful review of our hotel! We really appreciate you taking the time to share your experience. It was an absolute delight to read your comments; and I am so pleased that the location, facilities and decor were all to your liking. But I am especially pleased to hear what an impression the staff have left on you as our service is an aspect of our hotel we particularly pride ourselves on. We are also delighted to hear you intend to return to the hotel and appreciate your recommendations massively. We look forward to welcoming you back to the hotel in the future. Kind Regards, Tyler Roy Guest Relations Manager

Sightseer647023 wrote a review Dec 2021

19 contributions16 helpful votes

Sophisticated Hotel

Excellent hotel! So clean and tidy with an air of freshness and sophistication! A stones throw for the station and a pleasant walk away into to the heart of the city! Lovely food on the menu with a choice of cocktails…. Rooms are spacious and tastefully decorated - everything you need! Amazing bed - the most comfortable stay!

Date of stay: December 2021Trip type: Travelled as a couple

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Response from Tyler Roy, Guest Services / Front Office at Clayton Hotel Cambridge

Responded 2 weeks ago

Dear Sightseer647023, Thank you for taking the time to leave such a lovely review of our hotel. We really appreciate you sharing this experience with us. I am so pleased to hear that the facilities, location and food left such an impression on you! This is the exactly the kind of stay and level of service we aspire to provide to all our guests and we are so pleased to see we were successful. We look forward to welcoming you back to the hotel in the future. Thanks Again! Kind Regards, Tyler Roy Guest Relations Manager

Raj wrote a review Dec 2021

Birmingham, United Kingdom1 contribution

Ill fitted parts in the room.

At a glance, the hotel looks and feels very welcoming. Sadly, my wife had a loose part from the ceiling fall on her head, she wasn't happy as dust fell onto her face and eyes. When we seeked help, the manager tried to help but sent us to several wrong rooms. This was exceptionally frustrating, as we had lots of heavy luggage and she wasn't happy moving from room to room. He did offer a complimentary bottle of wine, but this didn't cover our time lost and how my wife felt after the event. This wasn't looked into the following morning during check out either. She wasn't asked how she was. Unfortunately it ruined and disturbed our little getaway as she didn't feel great after. Therefore we will not be coming again. This is a shame as the staff at reception, manager and restaurant employees were very friendly and welcoming. Please check the room (especially ceiling for loosely fitted items).…

Date of stay: December 2021Trip type: Travelled as a couple

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Response from Tyler Roy, Guest Services / Front Office at Clayton Hotel Cambridge

Responded 2 weeks ago

Dear Raj, Thank you for taking the time to leave your review of our hotel, we really appreciate the feedback. I'm glad to hear that the service you received was mostly of a high standard. However, I am terribly disappointed to hear about this issues you and your wife experienced with the room! This is not the experience we aim to to provide here at the Clayton Hotel and please let me offer my sincere apologies. Your comments regarding the issues you faced will be passed along to the relevant departments to ensure that this does not happen again and we would love to invite you back to the hotel to demonstrate that this experience was an outlier and does not represent our hotel on the whole. Thank you again for taking the time to leave your feedback, it is feedback such as this that allows us to identify out shortcomings so that we can consistently improve and ensure that we are providing a truly outstanding guest experience. Kind Regards, Tyler Roy Guest Relations Manager

Abbigale B wrote a review Dec 2021

Essex, United Kingdom65 contributions67 helpful votes

Afternoon tea

We came for afternoon tea over the weekend. It was cheap and cheerful. The tea was held in the library which was a nice room but not what we was expecting. We thought it would be in the garden suite like to photos. We were seated on sofas, it would have been better to have a table. The sandwiches were OK. The cake selection was a different variety and were delicious. Overall a nice time.

Date of stay: December 2021Trip type: Travelled with family

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Response from Tyler Roy, Guest Services / Front Office at Clayton Hotel Cambridge

Responded 2 weeks ago

Dear Abbigale, Thank you for taking the time to leave such a lovely review of our hotel. We really appreciate you sharing this experience with us. I am so pleased to hear that you had a pleasant afternoon tea with us and we would love to welcome you back to hotel in the future. Thanks Again! Kind Regards, Tyler Roy Guest Relations Manager

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