Following a unhappy stay at another local Hilton, I decided to try this lovely garden inn. My initial welcome was excellent despite myself being tired and made to being felt very welcome. Upon checking in my room I noticed the air conditioning was not working but quickly moved to a new room. I had evening food which was ok, just feels awkward walking to your room and then you lose the freshness but in general a good effort considering the epidemic we are going through. As with breakfast was slightly annoyed as I requested a change of time the evening prior on my second day but this was obviously missed out so had to very quickly get Ready. All in all the breakfast was absolutely delicious, I do look forward to eating in the restaurant moving forwards. The beds are very comfy with a large tv and good working space on the large desk. All the staff at the hotel are a great credit with their smiles and their politeness. Thank you and look forward to seeing you soon.…
We arrived at 8.45 pm after leaving a nightmare hotel in Bath. The guy on reception was really welcoming and asked the kitchen to stay open a bit longer for us (it closed at 9) until he’d checked us in. Checkin was quick and easy and then we had lovely burger and fries. When we went up to the room, it was sealed and spotlessly clean. Breakfast was nice and all the staff were very friendly, efficient and helpful. We had a lovely 2 night stay there and will definitely go back there again.
My experience at this hotel over two weekend stays was wonderful. Super comfortable bed and pillows, beautiful bathroom with delightful complimentary toiletries, shower easy to use and hot. Tea & coffee makinc facilities in the room which I always appreciate, and a small fridge as well. Staff were all friendly and helpful: reception, housekeeping, restaurant. Excellent advice on wine. Scrumptious breakfast. Great care taken with precautions against Covid 19 throughout the hotel. A taste of luxury in difficult times.
I went to the Hilton Garden Inn with my mum and Dad for afternoon tea and we received excellent service, delicious cleanliness was outstanding, Brad looked after us extremely well, he was attentive, polite and made our afternoon extremely pleasant.
Travelling around UK this week so this is 3rd hotel in 4 nights but amazingly has same problem as the two premier inns stayed in. The hotel is clean and decent but cannot give it more than 2 stars as no connection to internet, colleagues had same issue. Modern hotels should not have these issues. Disappointing to have score so low, grub was ok in restaurant decent but not special I would say. Sort out your connection!
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