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Room & Suite (252)
Dining (66)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bristol Marriott Royal Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 41 hotels in Bristol
Location
Cleanliness
Service
Value
Perfectly located in Bristol city centre, Bristol Marriott Royal Hotel has been welcoming guests for more than 150 years. The hotel offers a premium and elevated experience in keeping with its royal name. Guest rooms and suites are recently restored, featuring stylish décor, coffee makers and flat-screen TVs. The hotel’s city centre location sits adjacent to the Bristol Cathedral and a short walking distance from the train station, Cabot Circus and Bristol Hippodrome Theatre. Those hosting events in Bristol will be thrilled with the Grade II listed Victorian building and choice of spaces supported by expert planning teams and professional catering services. Finally, enjoy a meal at Miller & Carter steakhouse offering the finest steak hand prepared by the master butcher and expertly cooked by the chef. When looking for a premium hotel in southern England, choose the Bristol Marriott Royal Hotel for its friendly staff and modern amenities. A gem in the United Kingdom.
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Room & Suite (252)252
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Iron
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
273Restaurantswithin 0.5 km
96Attractionswithin 0.5 km
2,864Reviews50Q+A100Room tips
Reviews
Traveller rating
- 1,119
- 1,037
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- 187
- 127
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Popular mentions
he reception was very grand looking but the spa looked abandoned very horrible shouldn’t even be open. In the evening we experienced a paranormal experience in our bedroom it was so weird can’t even explain, our door slammed early hours of the morning we thought there was a cleaner in our room but it was pitch black anyway we was like half sleep half awake so strange to explain and we both seen a lady with a long black cloak to the floor with shoulder pads, crazy! We are a modern day couple and this has never happened to us before. We asked reception if any cleaners would come in while we are sleeping but they said no chance. So yeah can’t believe places like that are open to the public, the reception said they have heard things like this happen before but everyone seemed abit quiet about it maybe they find it freaky themselves, we won’t be staying in old places again ahhh crazy. Btw we stayed here September 2019…
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Date of stay: November 2020Trip type: Travelled as a couple
Helpful
Response from Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel
Responded 29 Nov 2020
Dear Sam0994, Thank you for sharing your experience with us. We are terribly sorry to hear the issues that happened in the room. Due to a system error one of our staff members accessed your room by mistake. Please be assured that we reviewed all the processes and procedures to guarantee that this will not happen again in the future. In regards to the Leisure Club, we decided to close it on a permanent basis in October 2019, shortly after your visit. Again, thank you for your feedback, which helps us improving every day. Kindest regards,
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We often stay at Marriott hotels, and usually at Cabot Circus but on this occasion stayed at the Royal. The hotel lobby is very attractive and all the staff are friendly and helpful. The quality of breakfast was very good, as was the service. However, we were disappointed with the room. We stayed in the "newer" extension, but despite the quality bedroom & bathroom fittings, we found the room very dark, oppressive, and quite depressing. I think this was due to the two very dark grey walls in the bathroom, plus two dark red walls in the bedroom with a small window and insufficient lighting. BUT the one thing that really spoiled our 2 night stay (Friday to Sunday) was the situation with the lifts. There was only one working for the many rooms in the extension. One public lift out of order as well as the service lift. So, not only did the guests have to wait, so did the staff. Due to our high location and ages, we had to take the lift. One time we waited 15 mins for a lift! It didn't help the situation as only two people should use it - due to Covid. To be frank I couldn't wait to leave..…
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Date of stay: October 2020
Value
Cleanliness
Service
Room Tip: higher floor is quieter
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2 Helpful votes
Helpful
Response from Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel
Responded 9 Nov 2020
Dear susanmary6, Thank you for your feedback, it helps us improving every day. We are really glad to hear about the comments in regards to the breakfast, which has been shared with the staff from Miller and Carter. The rooms have been refurbished 2 years ago, giving a modernized touch while restoring the historical essence of the Royal. Please accept my apology if this was not up to your taste. Unfortunately during your stay with had some unplanned maintenance issues that forced us to close the room service lift and one of the guest bedroom's lift, creating a bit more waiting for them to be available. Luckily, this was sorted out promptly by our engineers making this issue a completely isolated one. Again, please accept my apology for any inconvenience caused. If your travels ever bring you back to Bristol we would be very glad to accommodate you with us. If you want to give us another chance, please feel free to reach me through my email, borja.serrano@marriott.com, and I will make sure that you have a brilliant stay. Kindest regards,
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Currently staying here for two nights and regretting it, since my last stay they have closed the pool and spa area and the restaurant/bar is now a Miller and Carter. They previously had a spacious bar and reception area, it seems they think the best thing to deal with Covid is to reduce that to a smaller area as part of the Miller crapper chain, basically there is no real bar area and the reception area is cold and empty. Real shame as if I wanted a hotel with a chain restaurant (cough) and no facilities, I would have stayed at a premier inn, what a way to ruin a once lovely hotel.
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Date of stay: October 2020Trip type: Travelled as a couple
3 Helpful votes
Helpful
Response from Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel
Responded 1 Nov 2020
Dear Somegood, Thank you for your feedback, which always helps us improving, especially during these times. The Restaurant and Bar services have been taken over by Miller and Carter, as you have mentioned. Whether usually they would be able to attend more guests, unfortunately due to the current situation they had to reduce the availability on tables, moreover after the service at the bar has been banned and can only be table service. We hope that we will be of service if your travels ever bring you back to Bristol. Kindest regards,
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In these testing times the hotel was remarkably busy. The Covid19 protocols all seemed to be compliant. Lots of signage about one way systems and social distancing. Mostly it didn't impinge on the experience. We ate in the Miller & Carter restaurant, which was great. The Miller & Carter run bar was a whole different experience; rude and aggressive staff. No service without proving you have scanned in. "I have to see the response on your phone" said the manager in a very aggressive way. Not sure how that works if I don't have a smart phone, they wouldn't offer a pen and paper sign in. Don't think about moving chairs! A table of 5 in the bar wanted to borrow a spare chair from another table. A member of the bar staff ran into the room shouting that you 'can't move chairs'. Unbelievable. So in short: Hotel great, restaurant great, bar awful.…
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Date of stay: October 2020
Value
Rooms
Service
Room Tip: Don't have a room close to the lift. It can be disturbing if you are a light sleeper.
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Helpful
Response from Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel
Responded 1 Nov 2020
Dear Roy O On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Bristol Marriott Royal Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. and we look forward to seeing you again in the future Kind regards Mandy
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Was a lovely enjoyable stay for me, my partner and 2 teenage boys. Everything was clean and tidy and nothing was too much trouble. Rooms were very spacious and well presented. Staff were friendly and covid guidelines were followed thoroughly through out
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Date of stay: October 2020Trip type: Travelled with family
Helpful
Response from Borja Serrano, Guest Services / Front Office at Bristol Marriott Royal Hotel
Responded 1 Nov 2020
Dear carolynjttucker On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Bristol Marriott Royal Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. and we look forward to seeing you again in the future Kind regards Mandy
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PRICE RANGE
US$117 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott bristol, bristol marriott
LOCATION
United KingdomEnglandBristol
NUMBER OF ROOMS
242
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Claim Your Listing Frequently Asked Questions about Bristol Marriott Royal Hotel
Which popular attractions are close to Bristol Marriott Royal Hotel?
Nearby attractions include Smoke & Mirrors (0.1 km), Locked In A Room (0.3 km), and You&Meow Cat Cafe (0.1 km).
What are some of the property amenities at Bristol Marriott Royal Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Bristol Marriott Royal Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Bristol Marriott Royal Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Bristol Marriott Royal Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Bristol Marriott Royal Hotel?
Conveniently located restaurants include Mugshot Restaurants, Eatchu, and Revolution.
Are there opportunities to exercise at Bristol Marriott Royal Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Bristol Marriott Royal Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Bristol.
Are any cleaning services offered at Bristol Marriott Royal Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Bristol Marriott Royal Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Bristol Marriott Royal Hotel?
Many travellers enjoy visiting John Wesley's Chapel & New Room Museum (1.0 km), St Mary Redcliffe Church (0.7 km), and Cabot Tower (0.6 km).