We booked a king suite with booking.com and sadly we were given a “romantic” suite which turned out to be a very outdated and a disappointing room. The jacuzzi tub in the room was full of bugs and dirty. The shower is tiny and you can hardly turn around in it. Also the water temperature was luke warm at best. The grooming kit and lotion that you get was opened and used. Upon looking at their website they have more updated rooms with bigger showers, I would recommend those over the romantic suite. The views from the room we’re beautiful as it faces the mountains. And the location of the hotel is perfect walking distance to all shops and restaurants. I should also mention that the outdated romantic suite costs more than the newer updated suites. For 3 nights we paid $1266.00. I understand it’s their busiest time of year and prices are higher but for what we were provided this price point is ridiculous. Overall it was an alright stay but probably wouldn’t book here again.…
the loft suite was newly renovated and the big shower felt so luxurious! would definitely recommend this place to my friends and family. it looks like they are improving the rest of the property as there was some construction during my stay.
The Waterton Glacier Suites is run-down, unkept, and overpriced. It does not appear that they have done any upkeep. The shower scum is thick. The AC is absolutely filthy. The carpet and walls are dirty. Outside the rooms was all torn apart because they were replacing the decking. No one informed us that there would be construction during our stay. The workers were present all day long and they could be heard from the room. During our stay there were no food services available. Despite offering reduced services (eg. no cleaning), the rates remain the same and are grossly overpriced. There was no assistance to make our stay comfortable, for example they didn’t offer to help take bags to the room. Further the man at the front desk was awkward and not welcoming. Would not recommend!
Amazing stay for my wifes birthday. A very special thanks to Leanne on the reception. Leanne went out of her way to assist with making our stay perfect. The rooms was a little dated but we can see renos are ongoing. Will look forward to a return if we can this fall.
For the price and description, we expected much more. Room was dirty, found an elastic on the floor, a clump of hair from a hairbrush on the counter in the bathroom, and some sticky substance on the table. This led us to believe that the room was not cleaned well. TV wasn't working, Jacuzzi Tub was hit and miss in getting it to work, a light didn't work, and the toilet wasn't sealing properly, so ran non stop at times. Again, with the cost of a room at this location, one would expect more, as the room was also quite dated. We won't stay here again.