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Waterton Lakes Lodge Resort

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Traveller (140)
Room & Suite (57)
Pool & Beach (4)
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Overview
  • Excellent25%
  • Very good31%
  • Average24%
  • Poor13%
  • Terrible7%
Travellers talk about
“hot tub”(22 reviews)
“off season”(20 reviews)
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (592)
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42
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121 - 125 of 579 reviews
Reviewed 9 July 2017

The location itself is convenient, however first floor rooms, especially the ones on the street have no privacy, so we kept the curtains closed. We arrived early and the rooms were not available until 3 pm and the staff made no effort to check if...More

Thank claude_monnier
Response from Waymarker, Guest Relations Manager at Waterton Lakes Lodge ResortResponded 13 July 2017

Thank you for your review, I apologize that there was a delay in getting you into your room as well as for the staff's attitude. They have been spoken to on the matter. We do hope you'll come again soon.

Reviewed 6 July 2017

We waited with our luggage in the car for 3 hrs for a room we'd booked for 12 noon. Came back 3 hours later and they gave us a key to one of the houses that contain suites. When we arrived, we found their maids...More

2  Thank mhat2017
Response from Waymarker, Guest Relations Manager at Waterton Lakes Lodge ResortResponded 13 July 2017

Thank you for your review, we apologize that you had complications with getting into your room. We have passed along your comments to our on-site Management team. I encourage you to please email our Area General Manager Kevin- kevin.hicks@waymarker.ca to discuss your stay further.

Reviewed 6 July 2017 via mobile

Try to billed more than the initial booking online, rooms are old, overpriced and room keeping good at all, ants problem at the time of stay. Overall very poor stay. Nice location close proximity of all amneties

1  Thank whitecloud1
Response from Waymarker, Guest Relations Manager at Waterton Lakes Lodge ResortResponded 13 July 2017

Thank you for your review, we apologize that you had complications with your booking and that you did not enjoy your time with us. I encourage you to please email our Area General Manager Kevin- kevin.hicks@waymarker.ca to discuss your stay further.

Reviewed 1 July 2017

Nice property in Waterton Park. Two blocks from the lake; close to shopping and restaurants. Units are clustered together in small buildings. They're older construction and somewhat noisy, but otherwise well maintained. Standard range of amenities.

1  Thank Horsiedad
Reviewed 29 June 2017

Horrible in customer service. They billed us twice, even knowing that everything was already paid (although in the web page they say you can pay there...) Thanks to the girl at the check-in, they told us everything was already charged, but the girl at the...More

1  Thank mantrod2017
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Most Booked Properties in Waterton Lakes National Park, Canada
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About
Amenities
Top amenities
Pool
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Conference Facilities
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$71 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$71 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Add Photo Photos
Traveller (140)
Room & Suite (57)
Pool & Beach (4)
Dining (2)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Lisa P
4 August 2017|
AnswerShow all 2 answers
Response from Dave S | Reviewed this property |
No idea
0
Votes
nandipandi
25 July 2017|
Answer
Response from Luka F | Reviewed this property |
To be honest, I can't remember -- I think they do, in a black bag under the counter, but I would ask directly. I rarely use one, with my curly hair, and we were in so many hotels that I can't say for certain.
0
Votes
Debrah B
24 June 2017|
Answer
Response from veedog123 | Reviewed this property |
ive never spent xmas there.i head south in the winter.however this resort is open year round.call them for info.theres 4 border crossings that I know of between montana and alberta but I don't know the best one to use.if you... More
0
Votes
Room Tips
"Please keep info on using the air conditioner for heating. Typically an air conditioner in the room is..."
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"Pillows are super soft, so if you prefer firm, bring yours from home ;)"
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"Comfortable and homey"
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"Good Decor and good service only bathroom needs renovation and carpet was very messy. Cleaning staff was..."
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