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Pacific Inn Resort and Conference Centre

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Pacific Inn Resort and Conference Centre
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332 Reviews from our TripAdvisor Community

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There are newer reviews for Pacific Inn Resort and Conference Centre
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Showing 330: English reviews
1 review
Reviewed 30 May 2015 via mobile

Very clean rooms! The staff were very helpful and polite. We ejoyed our atrium room with balcony over looking the restaurant and pool so much we came back the following weekend! We recommend it to all visiting friends and family!

Helpful?
Thank rippinrupert
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 May 2015 via mobile

This was a long and necessary trip for my boyfriend and I. We drove 7 hours so that he could cross the US border for his visa. We chose this hotel because it is so close to the border. We booked through booking.com a few days before the trip. We requested that the room be ready before the 3pm check... More 

Helpful?
4 Thank Felicia K
PIGuestRelations, General Manager at Pacific Inn Resort and Conference Centre, responded to this review

On behalf of the Pacific Inn Resort and Conference Center, I would like to thank you for taking the time to review our services. It is most disappointing to hear that your stay with us was less than enjoyable. Your situation should have been handled better, it is a rule of the extranet company that the reservation was made through,... More 

1 review
Reviewed 25 May 2015 via mobile

I was very impressed with this hotel. The front desk clerk Cat was outstanding, and helped me with getting a fridge for our room. The hot tub was awesome it was like being in a grotto. The room was fine as well. The tv was great and had a good channel selection. The beds were ok nothing luxurious, but ok.... More 

Helpful?
Thank natmag70
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 May 2015 via mobile

Had to evacuate all our rooms at midnight after discovering bedbugs in all our rooms. They offered to put us in a suite but we discovered bedbugs there as well! The frustrating thing is that they knew of the infestation beforehand. The place is so dirty!

Helpful?
3 Thank TSR7
PIGuestRelations, General Manager at Pacific Inn Resort and Conference Centre, responded to this review

This review is not correct and should be removed. These guests of 5 rooms stayed the first night with no complaints. On the second night at 11pm they brought a bug down claiming it was in their room. The night auditor offered them a suite and after 30 minutes they decided to all check out. The night auditor is instructed... More 

Vancouver, Canada
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 May 2015

Used to enjoy bringing the kids and staying for the weekend. Pool was warm and it felt tropical. Pool is now ice cold, locker rooms smell like mold and stink, and the hot tub is murky with urine. Ugh. What is happening to management overseeing things? What a shame to watch it steadily deteriorate.

Helpful?
1 Thank laurel r
PIGuestRelations, General Manager at Pacific Inn Resort and Conference Centre, responded to this review

Thank you for taking the time to give us your feedback. The pool is a very important to all our guests and we go to great lengths to insure that it is always up and running properly and have full time staff just maintaining that area and the gym. There was a mechanical problem that weekend that made it difficult... More 

1 review
Reviewed 3 May 2015 via mobile

The lobby seemed nice enough, but when we got to our room I was shocked. Cobwebs on the ceiling, broken security latch, broken curtains. Beds were hard and paint was badly touched up. Some of the new furniture looked out of place with the peeling wall trim and dingy fixtures. Bathroom was unpleasent. When we complained they upgraded our room... More 

Helpful?
Thank Joyfultraveler3
PIGuestRelations, General Manager at Pacific Inn Resort and Conference Centre, responded to this review

On behalf of the Pacific Inn Resort and Conference Center, I would like to thank you for taking the time to review our services. It is most disappointing to hear that your stay with us was less than enjoyable. With regards to the rooms themselves, we pride ourselves on providing clean and comfortable accommodation. Our rooms have been renovated and... More 

Shawnigan Lake, Canada
1 review
Reviewed 3 May 2015

Loved staying at this hotel, sure its dated but paint color does not make it a great hotel, the staff does! ( I have stayed at other fancy 5 star hotels and had horrible stays) We checked in and Cat was awesome we had complimentary breakfast and our server Jean was amazing ,funny and on the ball. They even had... More 

Helpful?
Thank Laura S
Victoria, Canada
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 May 2015

It was a bit of a shock checking in here. First they told us that we were too early and couldn't check in. Then they said we could check in but would have to pay half a night's charge to do so. We said we'd wait and asked them to hold our bags while we did. At this point the... More 

Helpful?
2 Thank trips2830
PIGuestRelations, General Manager at Pacific Inn Resort and Conference Centre, responded to this review

On behalf of the Pacific Inn Resort and Conference Center, I would like to thank you for taking the time to review our services. It is most disappointing to read that we fell short in some areas. The pool does have to be shut do for maintenance and up keep. That weekend were had scheduled to paint and grout the... More 

Province of Venice, Italy
1 review
Reviewed 24 April 2015

Good location and easy to get back and forth to with business in and around town. I've been here several times with family in tow and we've always had a great time. Alizon at the front desk was great, we all liked her. In fact all the staff are great and always treat you well. I think they all take... More 

Helpful?
Thank dontay d
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2015 via mobile

This is the second or third time I’ve stayed at the Pacific Inn. Conveniently just across the border, we stay whenever my husband & I go to visit friends. The rate is always affordable, & the pool is open pretty late to enjoy after dinner. The front desk staffs on weekends, Alizon & Cat, are friendly, & always go out... More 

Helpful?
1 Thank Alexis M

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the Tropics at the Pacific Inn Resort and Conference Center in White Rock, British Columbia. A tropical world awaits you within our glassed roofed atrium. A tour of the courtyard reveals a Central American theme accented with folk art from Mexico. Amidst the tropical setting, guests may enjoy a free form swimming pool fed by gentle waterfalls, a hot tub, sauna and fitness center health club. This self-contained oasis features full dining and leisure facilities. Enjoy the lively atmosphere of The Pantry, relax with a gentle surrounding of Rockwell's Lounge and for an unforgettable evening of fine dining, join us in Rockwell's Restaurant. Within close proximity to the Pacific Inn, our guests can enjoy the beautiful beaches of White Rock, stroll the pier and take in a round of golf. Whether you are on business or pleasure, the Pacific Inn Resort and Conference Center offers a warm friendly haven. See you soon. ... more   less 

Additional Information about Pacific Inn Resort and Conference Centre

Address: 1160 King George Highway, Surrey, British Columbia V4A 4Z2, Canada
Region: Canada > British Columbia > Surrey
Price Range: €74 - €107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Pacific Inn Resort and Conference Centre 2.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Pacific Inn Resort And Conference Centre Hotel Surrey
Aston Pacific Hotel
Aston White Rock
White Rock Aston
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Inn Resort and Conference Centre staff and other travellers.
3 questions
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Questions? Get answers from Pacific Inn Resort and Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower rooms have a pet floor in one wing. Requests are well accommodated ie fridge microwave.”
 of 5 bubbles 725kim, 29 Sep 2016 | Read review
“I would try something else in the area and will not be staying there again.”
 of 5 bubbles AuroaB, 26 Sep 2016 | Read review
“There are no good rooms in this hotel”
 of 5 bubbles royjonker, 18 Sep 2016 | Read review
“Stay somewhere else”
 of 5 bubbles G8935OAdenisec, 7 Sep 2016 | Read review
“Do not stay here.”
  • Gross tub
  • Dirty vent fan
  • Dirty corner
 of 5 bubbles A941VMheatherk, 3 Sep 2016 | Read review
5 of 5
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