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Comfort Inn & Suites Surrey

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#9 of 18 Hotels in Surrey
Certificate of Excellence
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Comfort Inn & Suites Surrey
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200 Reviews from our TripAdvisor Community

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Showing 199: English reviews
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Reviewed 3 weeks ago

We came from Vernon, wanting a location between Surrey and Langley. This property worked well, location was perfect. A couple of items that should be looked at by Management. We wasted an enormous amount of water, running it until it got warm. It never got really hot, but warm enough for a shower or a bath. Very bad water management....

Thank Patti S
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for taking the time to send us your review. Feedback from our guests continually help us to improve guest experience. It great to see you were able to utilize our great location. Regarding the items in the room, I have advised my housekeeping and maintenance staff to be vigilant when cleaning and checking each room, as well as...

Fort Mcmurray
Reviewed 7 February 2017

I just wanted to tell you how much we enjoyed our recent stay at this hotel. Dealing with 20 hockey players, the coaching staff, never mind the parents, is a daunting task. Their staff handled it all with a professional attitude and a smile. There was not a request that I made which their staff did not endeavor to fulfill,...

Thank Monty A
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you so much for sending us such positive feedback! We are so glad to be able to make you and your team feel comfortable during the tournament. It is also good to see you were able to make good use of our local area. We look forward to accommodating you and your team with superior hospitality again the next...

Victoria, Canada
Reviewed 3 February 2017

Stayed here Feb 2 2017 for a hockey tournament , slept on the pull out , absolutely discussing smell and comfort it has out lived its life span ,room need a total updating the bedding need to be updated the room need to have a higher level of cleaning , carpet is soiled and needs replacement

Thank rneil2
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for taking the time to send us your valuable feedback. It is unfortunate to see we were not able to keep you comfortable and treat you to our usual superior hospitality standards. The room should have been checked prior to your arrival and I have passed on your feedback to our head housekeeper to ensure these messages get...

Coolum Beach, Australia
Reviewed 3 January 2017

We stayed two nights at this hotel. My wife and I travel extensively with our work. Our extensive stays means we can be very particular about amenities and fittings. We found the level of comfort in these rooms excellent. The pillows are lovely and soft, the mattress firmly comfortable, and the room, overall, clean and tidy. The staff were delightful,...

Thank davidquinn58
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for sending us your kind and & positive review. It's so great to see we were able to help make your stay comfortable. We pay attention to the little details it takes to cater to our valued business guests so you don't have to. Again, thank you for your feedback and we look forward to providing you with...

Niagara Falls, Ontario
Reviewed 22 November 2016

Quiet can depend on who else is in the hotel but can also depend on location. There is no traffic noise here and there were no loud people noises either, despite the hotel being fairly well booked up. The room was large and included a mini fridge, microwave and counter with sink. The bed was comfortable and the pillows were...

Thank Farthingales C
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

It's great to see we were able to keep you comfortable throughout the stay. I'm also glad to see you were able to make good use of our location in close proximity to the Surrey Sports and Leisure Center. Thank you for you kind review and we look forward to seeing you the next time you're in town! Kind Regards,...

Reviewed 21 November 2016

I have stayed at this hotel a handful of times for work purposes and it has always been a positive experience for me. The staff are very friendly and accommodating. My check in was quick and efficient. I requested a room away from the elevators and they were able to switch my room. When I would return to the hotel...

Thank Rumneet S
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for taking the time to send us your positive feedback. We are always happy to welcome back familiar faces! I have passed on your kind words to the rest of our staff and they all join me in thanking you. It is definitely helpful to all of us here to continually improve guest experiences. We look forward to...

Reviewed 15 November 2016 via mobile

Only giving one star because I have to. At the end of October I had something very traumatic and awful happen to me by one of the front desk guys, and I was sexually assaulted in my room. Luckily the guy got fired but I feel management doesn't really care about the issue, or even me for that matter. I...

Thank Rae-anne J
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

The Comfort Inn and Suites welcomes all feedback from guests whether it is positive or negative. Guests can be assured that their comfort and safety is our #1 priority. Management takes accusations of this nature very seriously. We suggest such allegations be reported to the authorities IMMEDIATELY. Comfort Inn and Suites cannot control the content of reviews. However, we hope...

Reviewed 8 November 2016

First of all staff at front desk helpful and friendly. The Banquet Manager Ismael at the Breakfast Bar friendly and willing to make waffles for you. Our housekeeping lady Sikmann sweet and accomodating. Great place to stay!

Thank Carol F
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

It's so great for our staff to see comments such as yours. I've passed this on and they all join me in thanking you! We're so glad you've enjoyed your stay and look forward to continuously accommodate you with superior hospitality. Kind Regards, Judy Guest Services Manager

Sacramento, California
Reviewed 2 November 2016

Night auditor was extremely rude. I think his name was Rico or Ricardo. We drove 7 hours from central Washington and arrived late and tired with a cranky 2 year.Went to check in and accidently handed out my amex card and I asked the night auditor not to charge my Amex and charge the total on my Discover to avoid...

Thank Fatima P
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

It is unfortunate to see you had such an unpleasant experience at our hotel. Our reports show that our night auditor felt threatened during that encounter with the way he was being spoken to. We take security for our staff very seriously here. Though it could possibly have been dealt with more tact, our night auditor did what he felt...

Seattle, Washington
Reviewed 23 October 2016

The hotel wasn't horrible, the bed and the pillows were great and the bathroom was clean. Still, there's not a single reason to stay there twice. As has been mentioned, the area is industrial so there is no view. The breakfast was served on paper plates and the utensils were plastic (the coffee cups in the room were Styrofoam). As...

Thank HMSinWA
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for taking the time to send us your feedback. We appreciate all the feedback we can get. Regarding the breakfast. I'm glad to see you've enjoyed the breakfast other than the plate and cutlery options. Although we have paper items in this area, we do use green practices in many other areas that you can also find at...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Centrally located in an area with easy access to Vancouver and the US border, this hotel provides spacious accommodations with superior service and amenities. Guests at the Comfort Inn & Suites Surrey wake each morning with a comfortable sleep in our pillow-top beds and a delicious hot breakfast served in our dining room. You will also enjoy fast free high speed internet, in room coffee makers, daily newspaper and free parking. Our Guest Service Agents will also be pleased to direct you to wonderful local restaurants, golf, shopping, attractions and more. Also, kids under 16 stay free. COMFORT IS ALL IN THE DETAILS ... more   less 

Additional Information about Comfort Inn & Suites Surrey

Address: 8255 166th Street, Surrey, British Columbia V4N 5R8, Canada (Formerly Super 8 Surrey)
Region: Canada > British Columbia > Surrey > Fleetwood
Price Range: €80 - €114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Surrey 2.5*
Number of rooms: 82
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Also Known As:
Comfort Inn & Suites Surrey Hotel Surrey
Comfort Inn And Suites Surrey
Hotel Style:
#1 Best Value Hotel in Surrey
#8 Business Hotel in Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Surrey staff and other travellers.
2 questions
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Terrace, Canada

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Questions? Get answers from Comfort Inn & Suites Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are spacious and quiet.”
 of 5 bubbles montya522, 7 Feb 2017 | Read review
“You won't likely hear traffic no matter which room you get.”
 of 5 bubbles farthingalesc, 22 Nov 2016 | Read review
“Avoid the first floor due to road and parking lot noise.”
 of 5 bubbles TooSlim55, 2 Sep 2016 | Read review
“Great place to stay. It's comfortable and clean!”
 of 5 bubbles kidoan, 22 Jul 2016 | Read review
“Quiet rooms away from elevator.”
 of 5 bubbles smrtcar, 13 Jul 2016 | Read review
5 of 5