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Crowne Plaza Gatineau-Ottawa

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358 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Gatineau-Ottawa
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Showing 296: English reviews
Combermere, Canada
Reviewed 7 September 2016

we love this hotel as it is close to everything and in great walking distance. Hotel is clean and everyone is friendly. The only thing is we had a great view but the windows need replacing as the seals are gone. not a good view....

1Thank HLKrueger
Reviewed 6 September 2016

My spouse and I booked an executive king suite through our bank's reward system and it was our first stop during our vacation. We stayed mid-August. The hotel, staff, and room really set our bar high for the rest of the hotels! Our room was on the fourth floor and was quite spacious, with a decent view of a suburban...

Thank Jennifer J
Reviewed 5 September 2016 via mobile

We went to Crowne Plaza to stay for one night. We booked three rooms that were $200 each but found the bills the next morning charging us $600 per room. The rooms were small, not very clean, and each room only had two double beds not worth $600 at all (we found that $200 was already overpriced for a small...

Thank Joyce L
IHGService, Guest Relations Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Joyce L, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you...

Toronto, Canada
Reviewed 5 September 2016

Rooms a bit outdated, housekeeping was subpar (toilet seat was dirty, half a pill of some sort was on counter where coffeemaker was so clearly, counter wasn't wiped - and it had sticky stuff on it when I went to wipe it down), room had an unpleasant smell - but we kept our room door open for an hour and...

Thank ChristyCanuk
Chatham, Canada
Reviewed 4 September 2016 via mobile

I've stayed here multiple times in the past for business, rooms are large, updated, but the hotel is quickly starting to go downhill. Not much is done in terms of investments to keep up the hotel. The room we were in had mold coming out of the vents, we changed rooms and the next room had the same issue, only...

Thank Pierre A
Michael L, General Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Hello Pierre A, As a valued IHG Rewards Club Platinum member, I know that you experience the odd issue at hotels and I appreciate that you took the time to bring to light the deficiencies in your experience at my property. The chiller plant and cooling tower are new as are the Mechanical Control systems. These two projects are important...

Reviewed 30 August 2016 via mobile

The hôtel is correct and not too far a way from the city (20 min walk to the city centre). Staff is sympathic but do however the strict minimum. We asked the receptionnist for a restaurant and he was able to advies one to us but not to book a table. The swimming pool is nice, especially the jacuzzi after...

Thank Augustin D
Brussels, Belgium
Reviewed 29 August 2016

Accessible with buses Hard to find as there is the same street in the other side of the city so be careful with gps system Very big bed and comfortable Relaxing swimming area with great hot jacuzzi Room is spacious but old looking We didn't try the breakfast Big parking within in and out unlimited access

Thank alexandra d
Kingston, Canada
Reviewed 25 August 2016 via mobile

Checked in shortly after 4 pm. Waited 30 minutes in line only to be told that room was not ready and to come back in 30 minutes. Was never offered another room or discount for the inconvenience. When I mentioned how annoyed I was to the front desk they dismissed my concern. I emailed the reservation desk on Saturday evening....

3Thank Susan H
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Susan H., Thank you for your review. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the...

Stoney Creek, Canada
Reviewed 23 August 2016

We booked this hotel based on great reviews however, we were extremely disappointed. First impressions were a dirty, old and tired hotel lobby. Secondly, upon check in noticed that the pool was closed. This was one of the reasons we had booked. The Front desk did say it was on their website however, we had booked through the 1-800 number...

2Thank Michele A
Michael L, General Manager at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Michele A, I regret that your experience was disappointing. The pool was closed one day to try to diminish the humidity so that we could redo the whirlpool surfaces, when this didn't work we changed process and re-opened the pool. I do not know when you asked for me and I apologize for not having been available to you....

Reviewed 20 August 2016 via mobile

Quick check in. Room is old looking. King mattress is sagging and difficult to sleep in, woke up many times in the night. Don't eat breakfast here as the choices are very few and not worth the money. Room not maintaining cool temperature.

Thank Sheldon M
Nathalie T, Director of Sales at Crowne Plaza Gatineau-Ottawa, responded to this review

Dear Sheldon, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Pour de l'information en Français, visitez: Crowne Plaza Gatineau-Ottawa Hotel. Welcome to a 4-Star Hotel in Gatineau, Quebec. The Crowne Plaza Gatineau-Ottawa hotel offers the perfect blend of leisure activities and business amenities in a convenient location just 2.4 kilometres (1.5 miles) from Parliament Hill. Guests of our Gatineau hotel appreciate the convenience of close proximity to attractions in both Quebec and Ontario. The Casino du Lac-Leamy, Rideau Canal and Byward Market are all less than six kilometers away. For outdoor enthusiasts, the Chaudiere Falls, Provincial bike path, La Route Verte are just out our door at the Parc des Portageurs. You can jog for miles right beside the Ottawa River. Business guests love the comfort of our riverside hotel near Ottawa, which includes a Business Centre and free high-speed Internet access. For meetings, we have more than 15,000 sq. ft. of flexible space. While staying at our hotel in Gatineau, just across the street from the Ottawa River, dine in our restaurant, La Jardiniere, enjoy a drink in Bar des Chutes, do a lap in our saltwater lap pool, sweat it in our Fitness Ctr, sauna or soak in our whirlpool. And of course, our rooms offer the most comfortable stay in the area. Discover the Nation's Capital with us. ... more   less 

Additional Information about Crowne Plaza Gatineau-Ottawa

Address: 2 Montcalm Street, Gatineau, Quebec J8X 4B4, Canada (Formerly Holiday Inn Plaza la Chaudiere)
Region: Canada > Quebec > Outaouais Region > Gatineau
Price Range: €93 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Gatineau-Ottawa 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Holiday Inn Gatineau
Gatineau Holiday Inn
Crowne Plaza Gatineau-Ottawa Canada - Quebec
Hotel Style:
#6 Business Hotel in Gatineau
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Gatineau-Ottawa staff and other travellers.
3 questions
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Liverpool, New York
London, Canada
over a year ago

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Questions? Get answers from Crowne Plaza Gatineau-Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“decent beds is about all i can say”
JayCl, 9 Feb 2017 | Read review
“No sufficient food or hot beverages so did not experience”
jeanf570, 1 Dec 2016 | Read review
“great view from higher floors on the front side”
932kaya, 18 Oct 2016 | Read review
“get to breakfast buffet before 8 if you want to eat”
chunkster152, 13 Oct 2016 | Read review
“try the executive kings”
Davax, 6 Oct 2016 | Read review
5 of 5