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BEST WESTERN PLUS Prestige Inn Radium Hot Springs

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BEST WESTERN PLUS Prestige Inn Radium Hot Springs
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313 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Prestige Inn Radium Hot Springs
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Showing 305: English reviews
Edmonton, Canada
Reviewed 6 August 2016

This was our second visit to this property with better results. Room location this time was better than out last visit. Room is large, clean and plenty of amenities available. Bathroom was clean and well stocked. Check-in process was efficient and staff courteous. Swimming pool is not the greatest. Went twice and both times they were out of towels. Only...

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Helpful?
Thank YEG111
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your spacious and comfortable accommodations and that are team at the reception were top notch. I have forwarded your comments on to the management of the restaurant for further review. We look forward to welcoming you...

Calgary, Canada
Reviewed 31 July 2016

Lives up to the Best Western Plus flag as it has the basic requirements. We had our own wine and were able to get some nice wine glasses from the front desk, Had morning coffee at the front desk which is always nice. Has an attached restaurant which was good as there is very little in Radium of quality eateries....

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Helpful?
Thank Icedaddy
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

Thank you for taking the time to share your feedback. I was pleased to hear you enjoyed your accommodations and our in house amenities. I trust you had a most enjoyable experience while in Radium Hot Springs and we look forward to the opportunity to welcome you back again in the future. Warm regards, Trevor Carr General Manager

Edmonton, Canada
Reviewed 27 July 2016

Stayed two nights. King bed kitchenette. Nice size room. Kitchen had everything we needed. Housekeeping did tidy our room. Just a tidy. No clean towels dish cloths for kitchen. Mirror in bathroom not cleaned. Not a fan of the vessel sink. I'm short so feel like I'm brushing my teeth in a trough. Room above was VERY noisy. Loved our...

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Helpful?
Thank Lauraloo29943
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

We value your feedback and appreciate you taking the time to share your experience. I sincerely apologize for the inconveniences you encountered during your stay. I have forwarded your comments on to our housekeeping team as well. We hope you try us again on your next trip to Radium Hot Springs. Warm regards, Trevor Carr General Manager

Reviewed 26 July 2016 via mobile

Not up to Prestige standards. Room was overpriced. Loud A/C in room made it difficult to sleep. Poor breakfast at restaurant. No a la carte menu, only small, unappetizing buffet. Indoor pool downstairs was not appealing. Would not stay there again. Not recommended.

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Helpful?
Thank DoYouCWhatIC
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

Thank you for posting your review. I sincerely apologize for the inconveniences you encountered during your stay. I have forwarded your feedback on the noisy A/C unit to our maintenance team. We do hope you will reconsider the Best Western Prestige Inn Radium Hot Springs as a destination in the future. Warm regards, Trevor Carr General Manager

Reviewed 25 July 2016

As a gold elite member, I have stayed in a lot of Best Western even into the the United States. This by far was one of the worse ones I have stayed at. Front desk were nowhere to be found while there was 3 other guests waiting to check-in. There was no welcome to Radium or Best Western. As a...

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Thank 4gosselin
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. What you have shared is very valuable information and I have discussed your comments with our team....

Reviewed 19 July 2016 via mobile

Typical best western which we like to book at . Clean , comfy ,friendly staff . Great location Quick drive to the springs . Great price . Looked like a nice restaurant but we didn't get a chance to try it nor the pool as we were there to go to the hot springs .

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Helpful?
Thank Gail S
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your comfortable accommodations and had the opportunity to experience the hot springs. We look forward to welcoming you back for another great experience. Warm regards, Trevor Carr General Manager

Sidney, Canada
Reviewed 19 July 2016

Stayed at this property for two nights as part of a trans-Canada road trip. Opted to stay in Radium rather than paying Banff's hotel rates. The room was a little pricey at $150/ night but I left feeling happy that we stayed. We were provided with a two queen room on the main floor that had an amazing view of...

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Thank haybri2016
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I was pleased to hear you enjoyed your accommodations and breath taking views of the mountains and wildlife. We look forward to the opportunity to welcome you back again in the future. Kind regards, Trevor Carr General Manager

Reviewed 18 July 2016

The rooms at this hotel are quite clean. I was disappointed that there were no double queens available but i understand being that this hotel caters to a different crowd. I do wish that the hotel was a bit more secured with keyed entries in the back. As i assume the back hall sometimes gets unpaid guest using it to...

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Helpful?
Thank Chadwick P
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

Thank you for taking the time to share your review. I was pleased to hear you enjoyed your clean and comfortable accommodations. I trust you had a memorable experience exploring Radium Hot Springs and we look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

Amherst
Reviewed 15 July 2016

Bad experience started with check-in. The front desk person gave incorrect information on the room location, the parking and the alternative entrances. She apparently didn't know one could enter in the back and not walk up stairs to the first floor but rather get to the elevator. I tried to elicit specific information from her but she brushed me off...

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Helpful?
Thank kawbuffalo
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. I will be using your comments and concerns as tools to work with my team at the...

Sarasota, Florida
Reviewed 11 July 2016

While it's an average hotel (despite the 'Prestige' title), the beds are below average in comfort. The TV picture was distorted indicating they're cable service is sub-par. Albeit we spent most time outside as the area is beautiful. Watch out for food prices in the dining room: we were forced to pay $15.00 for a terrible brunch with the typical...

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Helpful?
Thank S L
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review

Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that you found our beds uncomfortable. To be honest this is the first negative response we have had with our mattresses. As well, I have spoken with the management in the restaurant to investigate your food and beverage...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Situated close to the famous Radium Hot Springs pools, discover our elegant inn offering exquisite deluxe rooms, kitchenettes and stunning designer suites. Onsite features include wireless internet, restaurant, lounge, fitness centre, indoor pool/hot tub, meeting & banquet facilities. Golf & Lifestyle packages available. ... more   less 

Additional Information about BEST WESTERN PLUS Prestige Inn Radium Hot Springs

Address: 7493 Main Street West, Radium Hot Springs, British Columbia VOA 1M0, Canada
Region: Canada > British Columbia > Kootenay Rockies > Radium Hot Springs
Price Range: €81 - €106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Prestige Inn Radium Hot Springs 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Prestige Inn Radium Hot Springs Hotel Radium Hot Springs
Prestige Hotel Radium Hot Springs
Hotel Style:
#11 Family Hotel in Radium Hot Springs
#13 Romantic Hotel in Radium Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Prestige Inn Radium Hot Springs staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Prestige Inn Radium Hot Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask to be place in a room opposite the highway”
 of 5 bubbles marionb289, 18 Nov 2016 | Read review
“rooms were very spacious, our room looked over a side road but wasn't noisy!”
 of 5 bubbles AlisonP945, 4 Nov 2016 | Read review
“the lowest floor is basement level so request floor 2 or 3.”
  • Day 2 - did not clean dish or counter and we are NOT messy
  • Did not check the coffee maker for cleaning but did leave new coffee so they knew some was drank
  • there was no effort to pull the sheets tight - on any day
  • Day 2 of making the bed. This time I threw the cover on the bed so they had to do something with
  • Day one of making the bed. Note the brown cover is still on the chair.
 of 5 bubbles Veronica100, 6 Oct 2016 | Read review
“Always top floor”
 of 5 bubbles skygrl1, 29 Sep 2016 | Read review
“Had 2 different a/c units (one in the extra room) the one in the extra room was enough to keep the whole room cool.”
 of 5 bubbles S6151WUjohnv, 13 Sep 2016 | Read review
5 of 5
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