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Hotel Universel

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Hotel Universel
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332 Reviews from our TripAdvisor Community

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Showing 184: English reviews
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Reviewed 5 days ago NEWvia mobile

my boyfriend and i stayed here for 3 nights to do some snowmobiling in the area. the service is friendly. the beds were too hard but amazing pillows! (prestige room) convenient that they had a fridge and microwave in the room, we brought our own toaster and made our own breakfasts and lunches to save money instead of the expensive...

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Helpful?
Thank Mollay G
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Thank you for your comments. We are truly sorry about your embarrassing situation. We hope you will come back here at your next visit.

Toronto, Canada
Reviewed 4 weeks ago via mobile

Stopped here for the night on the way home from Montreal. Pretty old hotel and that meant it was kind of noisy. No continental breakfast and the nicer amenities cost more (the Nordic Spa hot tubs looked great but cost $20 to use...) it was find for the night but definitely due for a reno.

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Helpful?
Thank stephaleph
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Thank you for your comments.

Toronto
Reviewed 12 January 2017

My understanding is that there is a new section, but unfortunately i stayed in the old section... Check in efficient and pleasant staff. Plenty of parking spaces free. Smalll old elevator. Room size was descent but too many bulky furniture. Room #312. Bed & pillows were confortable. Iron & ironboard were old & frustrating. Smoke smell in the bathroom. Completely...

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Helpful?
Thank Curious_Canucks
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Thank you for your comments. As you described, we have 3 different sections, the classic being the oldest one. For your next visit, I would suggest staying in our new excellence section which was built in 2013. We are sorry to hear that you experienced a smoke odor in the bathroom since all our rooms are non-smoking rooms. Concerning the...

Halifax
Reviewed 6 January 2017

We got a pretty good deal on this hotel and needed a place to stay the night on a road trip. I would say this is a pretty good deal ($98 CDN taxes in) for a night's stay in a hotel, however, I would not pay much more than this. Although the outside is renovated and looks quite modern, the...

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Helpful?
Thank gray_bar
New Brunswick, Canada
Reviewed 28 December 2016

I stayed here on my way back from vacation. The rooms are very clean and the beds are very comfortable. I had a great sleep. The restaurant downstairs has a great breakfast menu. You won't be disappointed with the quality of the hotel, restaurant, and the price.

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Helpful?
Thank DeiviCrockett
Reviewed 23 December 2016

I was there on July,2016. Polite and friendly Staff. The suite is very clean with good price. The dining area is very bright and delightful, breakfast was not included. The interior design is nice. The outside has a very pleasant area.

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Helpful?
Thank Parvin S
Montreal, Canada
Reviewed 16 December 2016 via mobile

What a great spot. Absolutely best $88 hotel I've ever seen. Hot tubs indoor and outdoor year round. Bar had huge wine selection. Pool view indoor rooms. Friendly Bi-lingual staff. Shout out to Serge.

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Helpful?
Thank Bryce4321
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Thanks for this wonderful review. It is so toughtful when customers take the time to express their gratitude about their stay at our hotel. Every day the entire team of the Hotel Universel of Riviere-du-Loup aims to provide a unique and memorable experience for all our guests. Your comments are a source of motivation for us! We hope to have...

Ottawa
Reviewed 14 November 2016

Great stay! Very quiet and clean! Wish they had explained the spa facilities to me when I checked in, My French was not very good but the staff was helpful and spoke English to me. I will definitely be back again!!!

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Helpful?
Thank Mama_is_on_Vacation
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

Thank you for your wonderful review! We are happy to hear that you enjoyed your stay. Hopefully we will see you again verye soon in our great region.

Reviewed 2 November 2016 via mobile

Spent the night of a little couple getaway for our birthdays. Very clean rooms. A little noisy as our room was at the end of a hall by a staircase and there was a youth hockey team on the adjacent hallway but overall a nice relaxing stay. Didn't get to pool but not sure it would have been relaxing being...

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Helpful?
Thank Natasha B
joanna_lortie, Propriétaire at Hotel Universel, responded to this review

We want to thank you for taking the time to share your comments following your stay at the hotel. We are glad you enjoyed your stay with us even if you stayed on a busy week-end. Thanks again for your kind comments and we hope you will come back soon for another relaxing stay.

Quebec City, Canada
Reviewed 2 November 2016

partially my fault, i will admit, i have chosen the wrong room type and didn`t fully read the small prints but within 10 minutes of my booking i was calling them to change the dates due to a ball tournanment that changed their dates and i was told no. i couldn`t believe it, asked to speak to a supervisor, was...

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Helpful?
Thank Dennis S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Hotel Universel Riviere-du-Loup Hotel Universel in Riviere-du-Loup is pleased to welcome you to its brand-new, 220-room hotel in Riviere-du-Loup including 51 newly-built units. Hotel Universel offers a complete range of services specially designed to accommodate all the needs of its clientele, both business and tourist. Hotel Universel is your choice hotel in Riviere-du-Loup. We pride ourselves in being able to meet the expectations of all types of travelers with our variety of services and amenities, which is unique for a hotel in Riviere-du-Loup. Our extensive facilities include a state-of-the-art convention centre equipped with the latest in high-tech equipment; our excellent team of experienced lodging and food service professionals will ensure that your activities are an unqualified success. Our team at our hotel in Riviere-du-Loup is at your disposal to accompany you and advise you in organizing your wedding or your business meeting. ... more   less 

Additional Information about Hotel Universel

Address: Boulevard de l'Hotel-De-Ville | 311, Riviere du Loup, Quebec G5R 5S4, Canada
Region: Canada > Quebec > Riviere du Loup
Price Range: €77 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Universel 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Universel Hotel Riviere Du Loup
Hotel Style:
#3 Business Hotel in Riviere du Loup
#6 Romantic Hotel in Riviere du Loup
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Universel staff and other travellers.
1 question
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Questions? Get answers from Hotel Universel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the old section”
 of 5 bubbles Curious_Canucks, 12 Jan 2017 | Read review
“It has a quiet area. I was satisfied with the main level suite.”
  • The suite.
 of 5 bubbles 891parvins, 22 Dec 2016 | Read review
“Tell them if you have any special needs when you make your reservation. I am sure they will do their best to accommodate you.”
 of 5 bubbles Judai, 23 Sep 2016 | Read review
“If you want a good nights sleep ask for a quiet room.”
 of 5 bubbles sandrasR4681IW, 8 Sep 2016 | Read review
“Pay extra for a suite or stay in the newer section”
 of 5 bubbles CrossCountryDriverx3, 1 Sep 2016 | Read review
5 of 5