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Heritage Inn Hotel & Convention Centre

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Heritage Inn Hotel & Convention Centre
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41 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Reviewed 1 October 2015

I recently stayed at the Heritage Inn in Brooks, and wow this hotel is in some serious need of upgrades. When I checked in there a fairly large man on the front desk he was so busy sat at the computer it took him a few to even notice we were standing there. He barley even moved to help us...

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Helpful?
Thank Tom A
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I appreciate you taking the time to comment on your recent stay with our property. I was very disappointed to read of your interactions with our front desk staff. This is not the standard of service & hospitality we strive to achieve. I have addressed this with the staff member mentioned and will be doing a full review...

Stockport, United Kingdom
Reviewed 18 August 2015

After a long drive we were pleased with the very friendly reception and easy check in. Our room on the ground floor was very clean and comfortable and it was great to find out that we could use the next door sister hotels' jacuzzi and swimming pool as we were hot and sweaty after a long flight and drive to...

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Helpful?
Thank YantoReddish2013
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I was delighted to read your positive comments regarding your recent stay with us. I am glad that you enjoyed the comfortable beds and that your breakfast experience in our Seasons Café was a highlight to the start of your day. I will pass along your comments to our team. Thank you for taking the time to reflect...

Bothell, Washington
Reviewed 26 May 2015

Pretty disappointed, I have stayed here in the past and it is pretty obvious that it need upkeep or a renovation. The thermostat in our room was not working and the 6" by 12" window was not sufficient to bring any cool air into the room. When i mentioned it to the desk clerk when i checked out he asked...

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1Thank Duck-and-Goose-Man
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, Thank you for the comments and feedback on your recent stay with us. We have noted your concerns and appreciate the information provided so that we can properly address these issues. We apologize for any discomfort you may have experienced. The entry door has been replaced as it was damaged in a windstorm. We have recently completed renovation...

Reviewed 25 May 2015 via mobile

When checking in I waited while the lady at the front desk accepted two booking calls over the phone. No acknowledgement of my presence until another staff member walked by, then she was happy to help. From there she was polite and curtious. No direction to my room so I wondered the downstairs maze to find a dark dingy room...

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2Thank Safetystarr
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Thank you for taking the time to comment on your recent stay with us. Your feedback is important to us as we continually strive to meet our customer’s needs and to improve the quality and service we provide. I appreciate your comments on the condition of the room with water damage and the cleanliness issue with the tub. I have...

York
Reviewed 7 August 2014

There's 2 hotels next door to each other, both called Heritage Inn. The one we stayed in looked the least inviting, and the lobby/restaurant/public areas don't look particularly up to date. We had similar feelings when viewing the room, but the beds were really really comfortable, it was very clean and tidy, and it was a very reasonable price too....

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Helpful?
Thank Lay_dee_jayne
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, I appreciate that you have taken the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am pleased that you enjoyed our Simmons Beautyrest Recharge Hotel Excellence beds and duvet bedding and that you had a “Great Sleep”! I appreciate the report regarding the shower maintenance issue in your guestroom...

Eyebrow
Reviewed 25 September 2013

We made an error in booking our room. Intended to be next door. Shock does not even come close to our feeling when we booked in. The lobby gave us a feeling we were booking into a party, hang out place for folks coming out of the bar and couldn't drive home. It was dark and grungy. The room although...

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Helpful?
Thank 242Nana1945
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, All guest feedback is appreciated and reviewed by our management and staff. I was pleased to see that you found the beds comfortable and the service to be great but am sorry about the trouble with your faucet and the smoke. We do our best to monitor smoking in the nonsmoking areas. We are sorry that the inconsideration...

York, United Kingdom
Reviewed 17 August 2013

We think our travel agent meant to book us into the Heritage Suites which were next door, as after the great hotels of our journey through British Columbia, arriving at this place gave us a bit of a shock! The hotel corridors looked as though they had been home to a number of fights, indeed our door looked as though...

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1Thank YJ A
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, Ii was distressed to read your review but do appreciate your candidness. I have reviewed your concerns directly with our Housekeeping Manager and do apologize for the lack of cleaning standards. I’d like to mention that we are in the process of planning a guestroom and lobby renovation later this summer/fall and hope to have it complete by...

Edmonton, Canada
Reviewed 29 May 2013

This was our second time staying in Brooks during the month of May 2013 and we needed to stay at a hotel that allowed small dogs. I had called a day before to make sure this hotel allowed dogs since the one we wanted to stay in did not allow them. The man was polite and told me my dog...

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2Thank Jaimie005
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to comment on your stay with us at the Heritage Inn Hotel & Convention Centre. I am sorry to hear about your experience and want to assure you that we are following up on both the service deficiency at our front desk and the maintenance issues that you pointed out in your...

Sparwood
Reviewed 1 February 2013

we were with a hockey team.the staff at the front desk were so helpful even gave us a late checkout ,I would come again thanks

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Thank Lyn M
HeritageInn_11, Director of Sales at Heritage Inn Hotel & Convention Centre, responded to this review

February 11, 2013 Many thanks for taking the time to comment on your hockey team's recent stay at our property. I am happy to hear that our staff provided a high level of service for your team! We appreciate the opportunity to host larger groups and we are pleased that your experience with us met your expectations! Thank you for...

Reviewed 14 January 2013

I was disgusted with this hotel, the rooms are nothing like they show on the website, our room was filthy, the bathtub tap ran constantly, toilet was filthy, dirt and dust everywhere. And to top it off we found BUGS IN THE BED! The front desk person took his sweet time coming up to check the bed and said they...

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Helpful?
2Thank choopstar
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your stay with us. I would like to apologize for how this situation was handled and the unfortunate circumstances that occurred with your stay. I am disturbed to hear about the condition of your room. Under no circumstances is it acceptable to have a guestroom that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Conveniently located just off the Trans-Canada Highway in Brooks, Alberta, the Heritage Inn Hotel & Convention Centre offers modern accommodations and a host of full-service amenities to ensure a comfortable and relaxing stay. Whether travelling for business, leisure, an intimate gathering or large event, our hotel has everything to meet your needs. ... more   less 

Additional Information about Heritage Inn Hotel & Convention Centre

Address: 1217 2 St W, Brooks, Alberta T1R 1P7, Canada
Region: Canada > Alberta > Brooks
Price Range: €69 - €84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Inn Hotel & Convention Centre 3*
Number of rooms: 106
Reservation Options:
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Also Known As:
Heritage Hotel Brooks
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Inn Hotel & Convention Centre staff and other travellers.
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Questions? Get answers from Heritage Inn Hotel & Convention Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room. Before unpacking, test A/C or heat for noise, and if you prefer baths to showers, make sure the plug works.”
 of 5 bubbles robertbB1891ND, 12 Mar 2016 | Read review
“Don't book here.”
 of 5 bubbles 242Nana1945, 25 Sep 2013 | Read review
“Top floor suites on the west side are quiet, spacious, sunny and offer as good a view as you can expect in this area of the world.”
 of 5 bubbles Write4u, 5 Nov 2012 | Read review
“We had three rooms and all were clean, but one room did not have a microwave so ask if you need one.”
 of 5 bubbles ctquinn, 16 Aug 2011 | Read review
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