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Best Western Plus Burnaby Hotel and Conference Centre

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Traveller (30)
Room & Suite (18)
Dining (3)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Best Western Plus Kings Inn and Conference Centre located within walking distance to Metrotown Shopping Centre with added convenience, value and comfort.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Safe
Centrally Located
HOTEL CLASS
Hotel links
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Special Offer:BOOK DIRECT & SAVE
Hotel packages
Location
Full view
Contact
5411 Kingsway, Burnaby, British Columbia V5H 2G1 Canada
Getting there
Vancouver Intl Airport14 km
Abbotsford Airport49 km
Royal Oak7 min
Metrotown17 min
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Reviews & more
584Reviews
49Photos
7Q+A
96Room tips
Traveller rating
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Popular mentions
We looked at hotels in the centre of town but they were, unsurprisingly, expensive. This one was reasonably priced, easy to get to from airport, close to rail links into town. There's nothing outstanding about the hotel - basically it does what it says on the tin. Rooms are
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Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 2 weeks ago
Dear Anne, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been enjoyable overall, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast and convenient location. We are a short 10-minute walk away from direct SkyTrain access at Royal Oak Station. We also have the 119 Metrotown Stn bus stop right outside of our hotel, where guests can board the 119 Metrotown Stn bus and arrive at Metrotown Station in about 8 minutes for SkyTrain transfer or shopping at Metropolis at Metrotown, Canada's third-largest shopping centre. Thank you again for your review. It was a pleasure to have you stay with us and we look forward to your next visit. Kind regards, Andrea
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Hotel's Favourite
My family stayed at this hotel on August 2. We were awaken by sirens and an explosion around 3am. The vacant building next to the hotel was on fire and we had to evacuate our room due to the close proximity of the fire. We stood outside away from the hotel until the fire was
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Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 22 Aug 2018
Dear Valued Guest, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. Our security team went around the property to alert people and evacuate as soon as the fire in the property next door took place as the safety of our guests is important to us. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff did a wonderful job by remaining calm and taking care of our guests' needs by providing blankets, snacks, and water for everyone waiting outside, and finding nearby accommodations for guests whose rooms were affected by the fire. We sincerely apologise for any inconvenience caused by this incident and thank you for your understanding. Thank you again for your review, and we hope we will have another opportunity to welcome you back and provide you with a better guest stay. Kind regards, Andrea
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Clean roomy Front lobby staff friendly and helpful Travelled with small dog Paid usual 15 a night but that is common Housekeeping friendly and accommodating Close to sky train that takes you downtown about a 10 minute walk Breakfast is excellent
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Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 2 weeks ago
Dear Beth, Thank you for taking the time to share your recent experience with us following your stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk team and housekeeping team friendly, helpful, and accommodating. I am also delighted to learn that you were able to take advantage of and enjoy our hotel's pet-friendly rooms, our complimentary buffet-style breakfast, and our hotel's central and convenient location in the heart of Burnaby. Thank you again for your review, and we look forward to welcoming you and your canine pal back for another stay soon. Kind regards, Andrea
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The furnace fan ran all the time and was very loud, the amenities were little, and all though the room was clean enough it certainly was not modernized in any way. '''we would rate this at the very best as a two star
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Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 11 Dec 2018
Dear Betty, Thank you for taking the time to share your feedback and comments with us regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. Had you informed us about the HVAC unit running all the time, we could have sent someone up to show you how to operate it so that it is not running constantly. Whilst the majority of the rooms have yet to be updated, we do have few rooms that have already been updated and you can request to stay in an updated room on your next visit. In the future, should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and I hope you will give us another opportunity to better serve you on your next visit. Kind regards, Andrea
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Check-in was quick and efficient, very friendly staff, rooms were large, comfortable and contained everything we required, very clean and smelled fresh, great breakfast. Totally satisfied with everything. We will definitley stay there again.
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Review collected in partnership with Best Western
Response from BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre
Responded 27 Nov 2018
Dear Rick, Thank you very much for taking the time to write a review regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you enjoyed the quick and efficient check in, very friendly level of service from our team, our very clean, large and comfortable rooms, as well as our complimentary buffet-style breakfast. I am thrilled to hear that you were totally satisfied with everything. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea
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Photo provided by managementBest Western Plus Burnaby Hotel and Conference Centre
We offer kitchenettes and One Bedroom Suites
bed bug bites
bitten by bed bugs
room
shower room
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Is the outdoor pool available for use in Sept?
The weather isn't warm enough to use the pool, we have gone into Fall early this year, not sure if the pool is heated.
0 votes
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Is there an elevator?
Yes but you have to request the building with the elevator
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Does the hotel have roll in shower for dissibility? Thank you.
You should actually contact the hotel directly.
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Hey, just wondering if you know if the swimming pool is currently open when you stayed here? Thanx
I'm not sure. It's an outdoor pool. I thought it was covered but my kids said it was open.
1 vote
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"don't stay"
"Ask for a room at the back of the hotel facing a residential alley (quieter)"
"The rooms on the ground level are better as you don't have to walk to find an elevator."
"We stayed in room 216, it was a corner room and had a full kitchen."
"North side rooms at the back on the second floor are very quiet."
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PRICE RANGE
US$115 - US$176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western vancouverburnaby best westernbest western burnaby
FORMERLY KNOWN AS
BEST WESTERN PLUS Kings Inn & Conference Centre
LOCATION
CanadaBritish ColumbiaBurnaby
NUMBER OF ROOMS
137
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