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BEST WESTERN PLUS Burnaby Hotel and Conference Centre

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BEST WESTERN PLUS Burnaby Hotel and Conference Centre
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390 Reviews from our TripAdvisor Community

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Showing 367: English reviews
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victoria, Canada
Reviewed 4 days ago NEW

Excellent central location close to many restaurants shops and Metrotown mall. Nicely renovated all over, super clean. very well priced with pet friendly rooms. I've stayed at hotels all over the world and there is no better staff anywhere. For a reasonably inexpensive hotel, you will get more than your money's worth.

Review collected in partnership with Best Western
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Helpful?
Thank johnfS6954FL
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear John, Thank you very much for taking the time to share your recent experience at our property with us and other travellers like yourself. I am delighted to hear that you found our hotel to be of great value for your money, and I am also thrilled to learn that you are also enjoying our hotel’s updated look. Being...

Edmonton, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 20 October 2016

I stayed 6 nts in a room with 2 queen beds. pros~ This hotel/motel is not too expensive being it's the lower mainland (no toll bridges to pay when going into Van.) The staff were all accommodating & delightful.Clean,spacious room with very comfortable beds.Buffet bkfst was pancakes,waffles,scrambled & hard boiled eggs,ham slices,& either bacon or sausages,cereals,yogarts,yummy pastries,breads,limited fruit,juice,good coffee,decent breakfast.New...

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Helpful?
1Thank Debbie E
About Hotel's Favourite Review
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Debbie, Thank you very much for taking the time to share your experience at our property with other travellers like yourself here on TripAdvisor. I am thrilled to learn that your stay with us has been fantastic overall. We pride ourselves on our staff and our superior level of customer service, and I am delighted that we were able...

Kamloops
Reviewed 1 week ago

Thanks for the great accommodations. No complaints here. Thank you! Everything was clean, good, and nothing to complain about. Staff was kind and helpful. Breakfast was delicious. Nothing else to say.

Review collected in partnership with Best Western
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Helpful?
Thank K2617MValexandras
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Valued Guest, Thank you very much for your glowing review about your recent stay with us! I am thrilled to learn that everything was to your liking, from our kind and helpful staff to our delicious complimentary breakfast! Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let a member of...

Waglisla
Reviewed 2 weeks ago

Hotel is fine and pet-friendly although a bad location for dog walks. Decent place to stay but enjoy breakfast somewhere else! 10 minute fast walk to Skytrain - good. I'm not sure why the continental, packaged, bland and sugary breakfast is considered a selling point at hotels in this price range!

Review collected in partnership with Best Western
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Helpful?
Thank Victor G
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Victor, Thank you very much for taking the time to share your feedback and comments with us. On behalf of the entire team, I would like to take this opportunity to apologise for not meeting your expectations on this visit. Our hotel’s central location makes it convenient for our guests to easily access shopping, dining, and transit options. Alternatively,...

Osoyoos
Reviewed 3 weeks ago

Great renovations that give the hotel new life.Loved the new look and look forward to seeing completion of lobby. Enjoyed our stay in wintery Vancouver-parking lots were well maintained. Room and meals very good to excellent.Quiet stay for sad event appreciated central location.

Review collected in partnership with Best Western
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Helpful?
Thank Beverley R
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Beverly, Thank you very much for your kind review regarding your recent stay at our property. I am thrilled to learn that you are enjoying our hotel’s updated look and our new facilities thus far. We do have something in the works for the remainder of our lobby space, which we hope to be able to unveil soon. We...

Hamilton, Canada
Reviewed 4 weeks ago

They NEED COFFEE CUP LIDS! In my 30 years travelling, I have never seen ANY hotel not have cup lids! At Bfast, the pancake station and waffle station was never up and working at opening. And breakfast never started at 6:30 AM as advertised. This made me scramble for work so I wasn't LATE!! BTW - Finish that Lobby Cafe...

Review collected in partnership with Best Western
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Helpful?
Thank Carlo O
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Carlo, Thank you very much for taking the time to share your feedback and comments with us. On behalf of the entire team, please accept my sincerest apologies for not meeting and exceeding your expectations on this visit. Our assistant general manager, Christopher, went to purchase some, so we now have coffee cup lids for guests who require them....

vancouver, Canada
Reviewed 24 January 2017

staff was excellent - sick child with us - who got the flu - fresh linens were delivered every time we needed them. maids were very helpful and kind - asking how the child was. Never got a chance to try the breakfast.

Review collected in partnership with Best Western
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Helpful?
1Thank juliewC7447WN
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Thank you very much for your kind comments towards regarding the staff. We are here to provide you with a superior level of service to ensure that your stay with us is comfortable and enjoyable, and I am glad that we were able to do that for you and especially your child, who had the flu. I hope your child...

Victoria, Canada
Reviewed 21 January 2017

The room smelt. The room was extremely small for a Best Western. Feels like a motel more than a hotel. Closet door track was bent up on side and scratched. Road noise was disturbing. Light outside my room shined through the side of the curtains and made my body feel like it was time to wake up all the time....

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Helpful?
Thank Jay K
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Thank you very much for taking the time to share your concerns about your recent experience with us. I am sorry that your time with us was less than satisfactory. We do have a variety of room types available to suit the different needs of our guests. If you found the room you stayed in to be a bit on...

Salem, United States
Reviewed 14 January 2017

Clean room. Comfortable bed. Friendly staff. Good location. But driveways and parking spaces were found packed with snow and ice so it's hard to park and to walk on the ground. It appeared that more attention should be given to the parking areas outside the building to ensure safety and easier access to parking for the residents especially during or...

Review collected in partnership with Best Western
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Helpful?
Thank Mary C
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Mary, Thank you very much for taking the time to share your feedback and comments with us regarding your recent experience at our property. Please accept my sincerest apologies for the inconvenience caused by the heavy snowfall we received in December. We tried to contact all of the snow removal companies in Burnaby after the initial snowstorm, but none...

Kent, Washington
Reviewed 6 January 2017

We had a pleasant one night stay here in spite of the fact that Burnaby was frightfully unready for the dumping of snow the previous day, and as a result the parking lot was a mess. The room was comfortable, and being located away from the road peacefully quiet. The complimentary breakfast was significantly better than most. And the staff...

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Helpful?
Thank st-eutychus
BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your recent experience with us. Please accept my sincerest apologies regarding any inconvenience caused by the snow in our parking lot. After many attempts since the initial snowfall, we were finally able to contact another snow removal company last week to come and clear the snow in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western Plus Kings Inn and Conference Centre located within walking distance to Metrotown Shopping Centre with added convenience, value and comfort. ... more   less 

Additional Information about BEST WESTERN PLUS Burnaby Hotel and Conference Centre

Address: 5411 Kingsway, Burnaby, British Columbia V5H 2G1, Canada (Formerly BEST WESTERN PLUS Kings Inn & Conference Centre)
Region: Canada > British Columbia > Burnaby
Price Range: €96 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Burnaby Hotel and Conference Centre 2.5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Best Western Vancouver
Burnaby Best Western
Best Western Burnaby
Hotel Style:
#5 Business Hotel in Burnaby
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Burnaby Hotel and Conference Centre staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Burnaby Hotel and Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter on the upper floor.”
Trione01, 27 Oct 2016 | Read review
“This hotel is withing walking distance to several hotel and a mall.”
160JoseR, 19 Oct 2016 | Read review
“As far away from Kingsway as possible but the one we had was good even allowing for the position near the lift.”
michaelwI5786VY, 18 Oct 2016 | Read review
“Choose a room away from Kingsway near the back”
SagebrushCanada, 24 Sep 2016 | Read review
“I would ask for a room facing the pool as they are set back further from the road and they get the sun all day.”
ficklefemale1, 17 Sep 2016 | Read review
5 of 5