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BEST WESTERN The Westerly Hotel

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566 Reviews from our TripAdvisor Community

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Showing 556: English reviews
Parksville, Canada
Reviewed 13 September 2015

We booked a king bed and were given a room in the Riverside wing facing trees and the river and the bridge. We got used to the unusual sound of cars crossing the metal bridge deck, and appreciated the nice view and the option of using the balcony during the beautiful weather we had. Our room was attractive and clean...

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Helpful?
Thank Shelley2707
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Shelley2707 Thank you for writing to TripAdvisor about our hotel and everything you liked about it. A good sleep and a good reasonably priced breakfast! Sounds like you were a happy customer. Please visit us again! Cheers

Canada
Reviewed 13 September 2015

We decided to attend a reunion on the day it started. The registration was at this hotel. When we inquired about rooms they found one to meet our needs and our budget. The front desk clerk was pleasant and very efficient and made checking in very easy. The room had enough space for 3 of us and was comfortable and...

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Helpful?
Thank Corrine T
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Corrine T We are so glad we could accommodate the three of you at the last minute. I would have been a shame to miss a reunion! We always appreciate the positive comments made about our staff. We feel they are our best asset. Please come and stay again!

spruce grove
Reviewed 10 September 2015

After a week touring the Island we found this to be one of the more reasonably priced hotels we stayed at. This appears to be an older motel with 2 seperate building to stay at. We were offered a "riverside" room which at first I thought ...wow..this will be great. However, this would be the rooms to avoid. While view...

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Helpful?
Thank bieder
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear bieder Thank you for writing about us on TripAdvisor. We are happy that you found our pricing competitive with other Island hotels. It is good to hear that you also found the room amenities and utilities in good working order. We opted for a hot and cold buffet breakfast instead of the continental style served by most hotels and...

Burnaby, Canada
Reviewed 9 September 2015

The Best Western is quite a big hotel with 3 different wings and 145 rooms in total. I was in the so-called Riverside wing and as my room overlooked the river it was very pretty. It got noisy (traffic noise) but overnight I just used the "fan always on" command on the hvac and that solved the problem. The room...

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Helpful?
Thank Kate181793
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Kate181793 We are thrilled that you were over all pleased with the hotel and it's amenities. The Safeway across the street has closed but a new grocery store is going in very soon. It really does make it convenient. Fridges are in all the upgrade rooms or you can pay an extra amount to have one put into your...

canada
Reviewed 8 September 2015

We were very surprised to find that the room we had booked by a phone number that was on their site was through another company and we had a room with no fridge and was very small Jodi at the front desk helped us upgrade to a very nice room. Beware of who you are talking to when you are...

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Helpful?
Thank CanadaPowell
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Canada Powell We are thrilled that you will be coming back to stay with us again! We have a lot of repeat customers and that makes us happy! We get locally made sausages for our breakfast buffet and in all our restaurants we get as much locally supplied foods as possible. It is great to hear you enjoyed all...

Victoria BC, Canada
Reviewed 4 September 2015

This hotel has lots of amenities which allows for choice and is close to everything in the township of Courtenay. It is very clean, the staff are helpful, the rooms are nice and the beds comfy. Our favourite stop mid island.

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Helpful?
Thank Brenda I
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Wow Brenda you mentioned everything I would want in a hotel stay!! I am glad we are able to provide everything you would like in an overnight Island visit. Comfort and cleanliness are top priority so I am happy to hear we fit the bill. Location, location, location! We are within walking distance of shops, restaurants and the river walk...

Reviewed 2 September 2015

Tyler from the front desk went above and beyond to ensure our stay was excellent. When we arrived at our room, we found that the previous guest had left a foul odor in the room. Tyler immediately switched us to another room and helped us move our luggage. Once in the other room, I discovered the drain in the bathtub...

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Helpful?
Thank Eugene W
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Eugene W You talked about our greatest asset; our staff. We constantly get told how personable, and helpful they always are. I am glad Tyler was able to sort out all the problems and your stay was an enjoyable one. Thanks for writing up about us!

Victoria, Canada
Reviewed 28 August 2015

A good place to take the family and a good jumping off point for your island destinations given its central location. The breakfast buffet is worth having especially as you get a coupon for $7 off the $11 price.

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Helpful?
Thank smexymike
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Smexymike Thank you for bringing your family to stay with us and taking the time after to write about your experience with us on TripAdvisor. We are a great spot for families as you mentioned with the pool area and games room. We also have storage for bikes, skies and sports equipment. With all the sports teams staying with...

Millet, Ab, Canada
Reviewed 23 August 2015

Although hotel a little disconnected as we had 3 rooms in 2 different buildings and the games room in another, the rooms & beds were very comfortable. Our room in the main building faced parking lot & other building was quiet, but the kids in the building which faced 17 st. & river complained of terrible road noise. Received a...

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Helpful?
Thank Kenyon511
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Kenyon511 Thank you for choosing our hotel to stay at with your family. We are so glad you found it comfortable for everyone. We provide the food and beverage voucher so you can enjoy any of our food outlets at any meal. Happy to hear you appreciated it and it helped with your family food costs.

North Vancouver
Reviewed 20 August 2015

The room was OK and definitely clean, but the air conditioner is like a cement mixer full of bricks. If you are on the backside of the hotel, facing the river, the noise from the cars going over the steel grid deck of the bridge down the way takes some getting used to. Cars going in one direction make an...

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Helpful?
Thank lost_in_the_ozone
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear lost_in_the_ozone We are glad you liked the room and the food in the pub. I am sorry that the noise was an issue. We are in the downtown area which makes it very convenient but comes with downtown noise. I find that all city centre hotels have noise issues and unfortunately they are out of our hands. We appreciate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Flying Canoe West Coast Pub
Flying Canoe West Coast Pub
Cuisines: International, American, Bar, Pub, Canadian
Westerly Restaurant
Westerly Restaurant
Cuisines: International, Canadian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 139 guestrooms and suites, inclusive of our newer 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub and Specialty Liquor Store. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, ski & bike storage, guest coin laundry, games room, sports team locker rooms and meeting facilities. ... more   less 

Additional Information about BEST WESTERN The Westerly Hotel

Address: 1590 Cliffe Ave, Courtenay, British Columbia V9N 2K4, Canada
Region: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Price Range: €79 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN The Westerly Hotel 2.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
Hotel Style:
#1 Green Hotel in Courtenay
#1 Business Hotel in Courtenay
#4 Family Hotel in Courtenay
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Westerly Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN The Westerly Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles Y8221QQkims, 20 Nov 2016 | Read review
“we enjoyed looking at the nightlights from our 4th floor window.”
 of 5 bubbles poad59, 5 Oct 2016 | Read review
“The inside rooms of the annex are quieter above or below the 3rd level”
 of 5 bubbles Bruce_Raynor, 28 Aug 2016 | Read review
“Rooms on the north side are away from the main street.”
 of 5 bubbles notdex, 24 Aug 2016 | Read review
“Try to get them to give you a room away from the Bridge.”
 of 5 bubbles Tripadviser15, 11 Jul 2016 | Read review
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