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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
From the time we stepped in the door we were greeted by professional staff (professionally attired), we received a welcome call shortly after we checked in to ensure that everything was to our satisfaction, the room was spotlessly clean, the desk staff helpful in answering...More
Great hotel. Friendly staff and great service the rooms are really clean and the beds are comfortable. It is great for families and the pool is nice and relaxing. The breakfast is always great and yummy.
Thank lisaMellon40
Response from brockvillehotel, General Manager at Comfort InnResponded 3 days ago
Dear LisaMellon40,
Thank you for taking the time to leave us your feedback, we are thrilled to hear your enjoyed your stay with us! We are happy to hear you enjoyed the pool and breakfast. See you again soon.
This is now my 3rd hotel I have stayed at in Brockville and by far it is the best, cleanest one and best overall appearance, also has a small pool to relax in. Checked in later on and Lee on the front desk was great...More
Thank 2016travel999
Response from brockvillehotel, General Manager at Comfort InnResponded 3 days ago
Dear 2016travel999,
Thank you so much for the wonderful feedback, it is always a pleasure to receive comments such as yours. We are happy to hear you enjoyed our weekly guest appreciation night, we take this opportunity to thank you or guest for staying with...More
I stayed here for 3 nights this month and found the room clean, comfortable, and generally quiet. We really didn't know where to stay in Brockville and after reading several online reviews decided to give the Comfort Inn a try. My interactions with the staff...More
Thank EasyPicky
Response from Stacy H, General Manager at Comfort InnResponded 4 weeks ago
Thank you for taking the time to leave us a review! It is always a pleasure to read feedback such as yours. We are thrilled to hear you enjoyed your entire stay , from check in & staff interaction to breakfast, fitness room and room...More
Decent breakfast including eggs and bacon or sausage (free with stay). Coffee and tea at all hours. Popcorn at night. Staff are pleasant. The hotel needs to work on security since doors to outside do not lock properly so anyone could roam the halls. As...More
1 Thank Etchbee
Response from Stacy H, General Manager at Comfort InnResponded 4 weeks ago
Thank you for taking the time to leave us a review. Your security is very important to us and we are looking into that door lock. We are thrilled to hear you enjoyed your stay and hope to see you again in the future.
Response from brockvillehotel | Property representative |
Thank you for your question, we do not have access to a wheelchair at our property however if you speak to the hospital there are facilities that may loan you one, when booking with us please mention you are visiting the... More
Thank you for your question, we do not have access to a wheelchair at our property however if you speak to the hospital there are facilities that may loan you one, when booking with us please mention you are visiting the Brockville General as they have great rates with us. Our hotel is equipped with an elevator but I would recommend requesting a first floor room.
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Room Tips
"Our room was clean and quiet and I suspect all the other rooms are as well."