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Holiday Inn Express Hotel & Suites Brockville

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Holiday Inn Express Hotel & Suites Brockville
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185 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Scotland
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 October 2016 via mobile

Room was dusty, you could write your name in the dust behind tv. Carpet was thread bare. Obviously a very busy hotel in summer because of 1000 islands & tall ships. In need of a complete upgrade. Breakfast was simple but the plastic forks & knives were the cheapest of the cheap. You could not spread butter with the knives... More 

Helpful?
Thank GrahamScotland
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hi there GrahamScotland, Thank you very much for your feedback. We love hearing from our guests as it allows us to constantly improve, and aim to exceed expectations. I am very sorry to hear that we were not able to do that during your stay. Our guests are our number one priority, and I thank you for the opportunity to... More 

Montreal, Quebec, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 October 2016

We booked 3 rooms for a family get together. Check in and check out was friendly and efficient. Rooms were clean and pleasant. Loved the free breakfast. The area was well maintained and kept clean. Was a plus to be able to go there for coffee/tea/hot chocolate any time, day or night. Enjoyed the pool and fitness room as well.... More 

Helpful?
Thank Janet Ellen Y
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hi Janet Ellen Y, I want to thank you for providing us with feedback on your stay! I am happy to receive such a great review of your experience at Holiday Inn Express & Suites Brockville. Guest satisfaction is our number one priority, and I am delighted to hear that we met your expectations. Thank you once again for your... More 

Level Contributor
9 reviews
3 hotel reviews
Reviewed 23 October 2016

I would prefer to expound on the pros for this visit, but the cons outweigh and overshadowed the entire stay. I would not recommend this hotel or wish to return. - The bed was too hard, like sleeping on sheet metal, - With the hotel so empty, and they were out of towels in the pool, - No available WiFi,... More 

Helpful?
Thank Tom B
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hi there Tom B, Thank you for reviewing your stay with us. It has been brought to my attention that our General Manager has followed up with you personally. I do apologize for the unsatisfactory stay, but I am glad that a solution has been reached! Our guests are always our priority, and I do hope that you will give... More 

Ontario, Canada
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 October 2016 via mobile

Stayed there during the Tall Ship event. Check in was fast and easy. Shuttle stop at the door step, so we could drive right away to the event down town, without the hassle to find a parking space there. Staff was very friendly and helpful. The rooms are clean and spacious. Our room was away from the highway, so it... More 

Helpful?
Thank wangefrau
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hi there wangefrau! Thank you very much for posting a review of your experience at HIE Brockville. I am delighted to hear that you enjoyed your stay with us! We thoroughly enjoyed hosting so many people during the Tall Ships event, and I am glad that you enjoyed the property and the shuttle available to guests. Thank you for making... More 

Georgia
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 October 2016 via mobile

We got the last room they had and it was a Suite. A bit pricey but well worth it. There are three hotels off the 401 in Brockville. I would highly recommend calling ahead to make reservations. The free breakfast included pancakes made on a conveyer belt much cleaner than the waffle maker. I would stay there again.

Helpful?
Thank RWHinze
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hi there RWHinze, Thank you very much for posting a review of your stay with us! We love hearing from our guests, and we always aim to meet and exceed guest expectations. I am very happy to hear that you enjoyed your room and breakfast! Once again, thank you very much for your feedback, we look forward to seeing you... More 

Ontario
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2016

Very nice and CLEAN hotel. Overall decor is up to date and pleasant. Bed was a bit on the soft and bouncy side, but still comfortable. Pillows were Great! Bathroom accoutrements was missing shower cap. Not crazy about the shower head but my husband loved it. Good water pressure and temperature in bathroom. Toilets are VERY efficient. I felt that... More 

Helpful?
Thank luvchianti
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hi there luvchianti! Thank you very much for taking the time to review your stay with us. I am delighted to hear that you enjoyed your time at our property! Your feedback allows us to always improve and maintain a high level of guest satisfaction. With regards to bathroom amenities, we do offer various items by request (such as shower... More 

syracuse, NY
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 September 2016

We travelled with our adult daughter and her boyfriend and had rooms next to each other on the 4th floor. Hotel is located just off the main strip, but back far enough to be quiet at night, even with the highway behind it, I never heard cars. Check in was simple, friendly and quick, lobby is pretty, pool, exercise area... More 

Helpful?
Thank anchormanage
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hi there anchormanage, Thank you so much for the amazing review of your stay with us! I am delighted to hear that you enjoyed the property and had fun during the Tall Ships event in town. It is always our goal to ensure our guests have a comfortable and memorable stay while they are with us. Although our standard rooms... More 

Ottawa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2016

Room was awesome, staff exceptionally friendly and provided great service. Wish we had known ere was a sports facility and pool, our bad! Breakfast was great as well, not just tour run of the mill muffins and toast!

Helpful?
Thank Queenina
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Dear Queenina, Thank you for providing us with feedback on your stay! We appreciate hearing from our guests as it gives us more insight to how we're doing. I am happy to hear that your stay was an enjoyable one! Guest satisfaction is our number one priority, in all areas - from breakfast to customer service. Thank you for letting... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016 via mobile

We arrived early by car in order to attend the Tall Ships Festival. We could not check in yet however the very pleasant front desk told us that parking the cars there and taking a shuttle was no problem. Check in was a breeze and friendly. The room was exactly as advertised and clean and comfortable. The breakfast included was... More 

Helpful?
Thank CWells1
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hi there CWells1, I want to thank you for reviewing your experience while at our property. I am delighted to hear that you had a great stay with us and that we were able to accommodate your needs during the Tall Ships event! Guest satisfaction is our number one priority, and I am so glad that we were able to... More 

Ottawa, Canada
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 18 September 2016 via mobile

We stayed at this Holiday Inn while visiting the Tall Ships Festival in Brockville. Rooms are clean and well appointed. The hotel has a nice pool and exercisE area and the complimentary morning breakfast has lots of variety to satisfy everyone's requirements.

Helpful?
Thank DekkersTravels
Alicia S, Front Office Manager at Holiday Inn Express Hotel & Suites Brockville, responded to this review

Hello DekkersTravels, Thank you for the positive review! I am delighted to hear that you enjoyed your stay with us during the Tall Ships event in town. I will definitely pass along your kind remarks to our staff. Thank you for choosing HIE Brockville, we look forward to your next stay with us! More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express & Suites, Brockville's newest hotel. We feature 80 guest rooms with a wide variety of suites. Each room is equipped with 42" televisions, iron/board, coffee maker, hair dryer, high-speed internet and free local calls. Our suites also include a kitchenette with mini fridge and microwave, as well as a sitting area with a pullout sofa. Hotel amenities include business centre, indoor pool with hot tub, fitness room and guest laundry room. Remember to start your day off right with our complimentary deluxe continental breakfast. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Brockville

Address: 7815 Kent Blvd, Brockville, Ontario K6V 6N7, Canada
Region: Canada > Ontario > Brockville
Price Range: €109 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brockville 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Brockville
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Brockville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had junior suites that included microwave and frig-well worth the small increase in price.”
 of 5 bubbles JanetEllenY, 25 Oct 2016 | Read review
“Rooms on north side of building are quieter.”
 of 5 bubbles luvchianti, 3 Oct 2016 | Read review
“I would assume the rooms are quieter on the non-highway side, but we didn't hear noise even on the highway side...”
 of 5 bubbles anchormanage, 26 Sep 2016 | Read review
“North side quieter”
 of 5 bubbles 2u4sail, 1 Aug 2016 | Read review
“If you do not like highway noise, ask for a room on the opposite side of the hotel facing away from Highway 401.”
 of 5 bubbles Canuck40, 27 Jul 2016 | Read review
5 of 5
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