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Comfort Inn & Suites

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286 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Guelph, Canada
Reviewed 16 July 2016

Booked here for two nights but only stayed one. Not a bad place but it's a two story building that looks like a motel (maybe refurbushed by HIE). Smells in the hallways. Pool is nice and warm but they is no hot tub/jacuzzi. Good for a quick stop but not for a longer stay. Check in desk is looked after...

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Helpful?
Thank PSG_13
IHGService, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear PSG_13, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that that the pool facility is well to your liking. However, we regret for any inconvenience...

Reviewed 15 July 2016 via mobile

My husband and I stayed here because it was close to rock climbing areas we were going to. I wish I took pictures, but forgot to. Often when I read reviews, I like to know the presences of the person making the review. I would have preferred to stay at the Blue Mountain Resort, but my husband books the accommodations...

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Helpful?
Thank AMarie14
IHGService, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear AMarie14, Thank you for staying with us, and for taking the time to share your feedback. We're glad that the location of our hotel was suitable for the purpose of your travel. We do apologize for not being able to exceed your expectations, especially with the cleanliness and bed quality. Guest feedback is our best resource for improvement, and...

Reviewed 14 July 2016 via mobile

I love Holiday Inn Express. The staff friendly and it had all the services of a HIE but the hotel was tired. The advertised high speed wifi was not high speed and I had better speed at the restaurant next door. When I brought this to the staffs attention they told be they would call my room in 15 minutes...

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Helpful?
Thank Pointsguy
Kitchener
Reviewed 13 July 2016 via mobile

Great experience. We arrived a bit early and our room happened to be ready so they let us in! Good location with lots of hiking trails & restaurants within walking distance. Room was very spacious and clean. They were cleaning when we arrived and there was a weird smell throughout the halls, but it seemed to fade. Pool was super...

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Helpful?
Thank Charlene H
Sharif K, Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for staying with us and sharing your great comments. I am glad to know you can count on us for a clean and comfortable stay and I hope we can welcome you back and serve you here again soon. Sincerely, Sharif, Khair General Manager

Reviewed 11 July 2016

Holiday Inn is usually our 1st choice hotel, This location was perfect for us and our needs for this trip. My only complaint this time around is lack of towels. We were travelling as a group and would get limited towels. Not sure about anyone else but each person should have one towel per day! Staff was friendly! Clean hotels...

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Helpful?
Thank Chris S
Sharif K, Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, Thank you for your loyalty to the Holiday Inn family of hotels. I am glad to know that you feel the staff very friendly to your needs and that you can count on us for a clean and comfortable stay. Your feedback regarding towel is taken serious and to make sure our guests expectations are met. We...

Toronto, Canada
Reviewed 9 July 2016

For $170 including tax I expect a bed that is not all sunken in the middle. I stayed in a room on the 1st floor, room 135. It's a Very OLD room with ugly old ceiling tiles and 2 queen beds that both had badly sunken in mattresses, which should have been replaced years ago. I had a terrible sleep...

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Thank Blue_eyez_11
Sharif K, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. Our hotel is scheduled for a renovation and refurbishment, which will include new mattresses, replacement of ceiling, room furniture, corridor's vinyls, and upgraded bathrooms. Again, we regret that this impacted your experience at...

Reviewed 9 July 2016 via mobile

Stay for 3 nights for work.Clean room and comfortable beds the WiFi was a little slow had friendly staff.The breakfast was spot on a good choice of items.Would stay again when working in Collingwood area .

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Thank Ronl178
Sharif K, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for staying with us and sharing your great comments. . I am pleased to hear you enjoyed your stay with us and that you feel you received great service. We are in the process to increase the uploading and downloading of our wireless internet capacity. We hope to have the opportunity to serve you again in...

Karachi
Reviewed 4 July 2016

I stayed in this hotel overnight with 2 kids. For the price, the hotel was well worth it. The staff was friendly, free internet and parking. And best of all the complimentary breakfast was amazing - i have small kids so having milk available was awesome! There was pancakes, cinnamon rolls, scrambled eggs, fruits, cereals , juices etc. The hotel...

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Thank Jetsetterkarachi
Sharif K, Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write and post your detailed review of our hotel. It is great to know that you and your lovely kids have enjoyed you overall stay with us and that you liked the variety of items of our complimentary breakfast. We look forward to serving you again in the...

Niagara Falls
Reviewed 7 June 2016 via mobile

My wife and I went to this hotel to spend the long weekend. The staff were friendly and helpful, the room was clean and spacious. The breakfast was good. The location was good and convenient. Not scenic but close to everything. Lots of good restaurants around and only 10 minutes to Blue Mountain. We would come back to this hotel...

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Helpful?
Thank joejw50
Sharif K, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you so much for staying with us and sharing your great comments. I am glad to know you can count on us for a clean and comfortable stay and that you feel you receive a friendly service. We look forward to serving you again in the future. Sincerely, Sharif, Khair General Manager

Kelowna, Canada
Reviewed 3 June 2016

This shouldn't be branded Holiday Inn. We chose this hotel based on the name and location. The location was good and the staff were friendly. The hotel is old, worn out and not clean. The room was in poor repair. The bathroom was minimal size. The bed was hard and the sheets were pilled. I was very careful to keep...

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3Thank trvl-ing
Sharif K, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, I am so sorry to see you did not enjoy your overall experience with us. We are planning to do the renovation of both exterior and interior of the building in the upcoming months that also includes but limited to guest beds, guest room bathroom, carpet,etc. Again, we regret that this impacted your experience at our hotel and...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Hot Tub
  • Tennis Court
  • Pool
  • Golf course
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to the Comfort Inn Hotel & Suites. We are a smoke free property. Our hotel features Complimentary Deluxe Express Start Breakfast. Enjoy our heated indoor pool, FREE high-speed Internet connection. Access to walking trails such as The Georgian Trail, Bruce Trail, Niagara Escarpment and Scenic Caves. The Comfort Inn & Suites in Collingwood is conveniently located 10 minutes from Wasaga Beach the world's longest freshwater beach, Le Scandinave Spa, and only minutes away from the Village at Blue Mountain where you can experience the unique atmosphere year round. We are close to industries including Pilkington Glass, Zellers, Home Depot, Rona, WalMart, Loblaws and Zehrs Markets. Our large parking lot has room for RVs or trailers. WE ARE 100% SMOKE FREE. The Comfort Inn & Suites is two stories with an elevator and an indoor heated pool. A credit card is required upon arrival with photo identification. The cardholder must be 18 years of age and reside in the registered room. Cash or cheques will not be accepted as deposits or as an alternative to a credit card. ... more   less 

Additional Information about Comfort Inn & Suites

Address: 4 Balsam Street, Collingwood, Ontario L9Y 3J4, Canada (Formerly Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain)
Region: Canada > Ontario > Collingwood
Price Range: €82 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Collingwood - Blue Mountain
Holiday Inn Express Collingwood
Holiday Inn Collingwood
Collingwood Holiday Inn
Comfort Inn & Suites Collingwood, Canada - Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on first floor to the front of the building and had no trouble with noise”
 of 5 bubbles gilys100, 28 Sep 2016 | Read review
“First floor rooms tend to be louder because of the parking that buts up to the building; probably best choosing a second floor option.”
 of 5 bubbles V1295UMaarons, 11 Sep 2016 | Read review
“Wait till the renovation is complete!”
 of 5 bubbles KBM37, 3 Sep 2016 | Read review
“If you have a family, ask for the room with two queen beds, and a pull out couch. Loads of Room.”
 of 5 bubbles Steph_K_11, 12 Aug 2016 | Read review
“1st floor rooms in the hall leading to the pool are OLD and have OLD Saggy mattresses.”
 of 5 bubbles Blue_eyez_11, 9 Jul 2016 | Read review
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