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Crowne Plaza Kitchener-Waterloo

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About
Location
Cleanliness
Service
Value
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt.
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Property amenities
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Free High Speed Internet (WiFi)
Wheelchair Access
Pool
Children Activities (Kid / Family Friendly)
Room Service
Restaurant
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Indoor pool
Sauna
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Annual Sale
Hotel deals
Reviews (288)
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286 results
Traveller rating
94
110
49
17
16
Traveller type
Time of year
LanguageEnglish
94
110
49
17
16
Show reviews that mention
All reviews bowling alley aqua restaurant mini golf aqua lounge large hot tub ping pong shower door recreation area tower section dry sauna rooms are spacious king street breakfast buffet nice pool victoria park stayed two nights pleasant stay
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1 - 5 of 286 reviews
Reviewed yesterday via mobile

I stayed here for one night and the second I walked in Ben and Drew were exceptional in their services and were very polite and helpful. The rooms were spotless aswell. I would definitely stay here again if need be.

Date of stay: December 2018
Thank VladP49
Hotel's Favourite
Reviewed 4 weeks ago via mobile

I travel and stay in hotels weekly and I must admit I was blown away with how outstanding the staff are at this hotel. I am a Spire Elite member of IHG so stay in the chain hotels often and in my top 3 for...More

Date of stay: November 2018
Thank LeonB1752
Response from Storyteller827276, Assistant Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 3 weeks ago

LeonB1752, Thank you for your lovely review! It is much appreciated. We will be passing your comments onto the staff, particularly Meredith in Aqua Lounge. We are glad that you enjoyed your stay with us and we too are looking forward to having you back...More

Reviewed 2 days ago

Spent 2 days at the Crowne Plaza Kitchener and was very impressed with the food, accommodations and service. I especially received excellent service from Ben at the front desk who went out of his way to take care of a couple requests I had. Thanks...More

Date of stay: December 2018
Thank My_World_JJ
Reviewed 1 week ago

Arriving late - really late, after a bad travel day, it is really nice to have a warm, welcome. Best of all the shuttle driver Ben was delightful. We had a good laugh about make-up. Thanks to his girlfriend's wisdom, he was helpful in directing...More

Date of stay: December 2018
Thank Roving422097
Response from Storyteller827276, Assistant Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 1 week ago

Roving422097, Thank you for your lovely review, your comments will be passed on to the staff. We are happy to hear that you enjoyed your stay with us and received a warm welcome. We are looking forward to seeing you again sometime soon! Warm regards,...More

Reviewed 3 weeks ago via mobile

Good gym, good rooms. Thanks to Ben for the rides and smile :) The pool was a little cold, I blame Meredith for that. She works the bar so has nothing to do with it but eh she gets the blame. Great hotel and I...More

Date of stay: November 2018
Thank Sightseer740119
Response from Storyteller827276, Assistant Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 2 weeks ago

Sightseer, Thank you for taking the time to leave a review, your comments are important to us and will be passed on to the staff. We are very happy to hear that you had a great stay with us and that Ben and Meredith were...More

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Questions & Answers
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grace0172015
6 May 2017|
AnswerShow all 2 answers
Response from Barry B | Reviewed this property |
It's about 55 or 60 km. The drive takes about an hour, but there is still construction on King Street, so it can be slow going once you reach K-W and there may be detours.
0
Votes
Melissa G
3 March 2017|
AnswerShow all 2 answers
Response from weissp | Reviewed this property |
I was not near the arcade machines so I am unable to answer the question. Telephone the hotel they will certainly let you know.
0
Votes
Playbren
18 November 2016|
AnswerShow all 2 answers
Response from Norma M | Reviewed this property |
Hi there. I think if you go to the website for this Chain you can check under room descriptions and it may tell you. :)
0
Votes
Room Tips
"All the rooms are very comfortable."
My_World_JJ
2 days ago
Read review
"Upper Floor for better downtown view."
Srcmacrae
16 Aug 2018
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"Tower, esp corner rooms; also, they have special "quiet floors" that they don't house kids..."
CaraMac124
9 Aug 2018
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"We stayed on the third floor. Very quiet."
Rhetalynn
15 Jul 2018
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PRICE RANGE
US$100 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta kitchener-waterloo hotel kitchenerdelta hotel kitchenerkitchener delta hotel
FORMERLY KNOWN AS
Delta Kitchener-Waterloo
LOCATION
CanadaOntarioRegion of WaterlooKitchenerCity Commercial Core
NUMBER OF ROOMS
201
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