We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews bowling alley mini golf hot tub aqua lounge ping pong shower door tower section hand towels the lower level the rooms were nice breakfast buffet victoria park king street indoor pool pleasant stay front desk staff little pricey
A great place for you to stay, especially if you have a young family. There are lots of games and the pool is very family friendly, so I definitely recommend this spot.
The parking doesn't offer the closest of options to get back in to...More
I have stayed at this hotel a number of times and feel it has made improvements over the first time I stayed. I have always found the staff very friendly and helpful and the location for my visits works very well. Not sure what Kitchener...More
Thank Steve B
Response from Lucy D, Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 4 weeks ago
Thank you for taking the time to leave a detailed review, your comments are important to us and will be passed on to the staff. We are happy that you enjoyed your stay with us and hope to see you again sometime soon!
I just went early eve to renew my my membership @ the fitness club & as usual received amazing customer service from the staff .. in this case ithe attendant was” Dhruv“ .The facility is always clean & am welcomed with a friendly smile.
Thank Ray M
Response from Lucy D, Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 2 weeks ago
Thank you for your review, your comments are important to us. We try to limit the times when the pool and hot tub are closed for maintenance to after hours whenever possible. When they are closed during normal operating hours it is normally...More
The location of the hotel is good, and the gym and pool facilities also good, but service and cleanliness needs improvement. Waiting at desk for 20 minutes to have a question asked is not great service. Also not having room cleaned by 5 in the...More
Response from Lucy D, Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 5 weeks ago
We are happy to hear that you enjoyed the location of the hotel as well as the gym and pool, but are dismayed to hear that we did not live up to our usual standard of service during your stay with us. Please...More
I was very pleasantly surprised by this hotel. Rooms were a good size and very clean. Staff were super friendly and helpful, and there is an awesome kids area on the bottom floor. My 8 year old thinks this is the best hotel he's ever...More
1 Thank jenniferjanson
Response from Martina M, Assistant Front Office Manager at Crowne Plaza Kitchener-WaterlooResponded 20 August 2018
Thank you for your review, your comments are important to us. We are very happy to hear that your 8 year old thinks we are the best hotel he's ever been to, that made our day! Thank you also for your recommendation, it is...More
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, …Moreproviding upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.