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BEST WESTERN PLUS Kitchener-Waterloo

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248 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Kitchener-Waterloo
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Showing 238: English reviews
Toronto, Canada
Reviewed 4 weeks ago

I was coming for my daughters hockey tournament, and staying for two nights..It started off that as I entered I could smell a musty odour. I was greeted with a smile and with great mannerism. I asked if I could check in a bit early, but my room was not ready yet. I asked if I may have a look...

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Helpful?
1Thank loveatthewater
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear loveatthewater, Thank you for reviewing your recent stay at the Best Western Plus Kitchener. We appreciate all of our guest’s feedback and are so sorry for any inconveniences you may have had during your stay at the hotel. We are sorry if there was any miscommunication during your stay. The security company has to follow protocol in certain situations...

North Syracuse, New York
Reviewed 4 weeks ago

Visited Kitchener for Funeral. Stayed one night. everything was good. Clean room, Friendly Service, Reasonable prices, Great breakfast! one minor glitch power went out using the in-room coffee maker just reset it in bathroom....no big deal. good stay

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Helpful?
Thank John D
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear John D, Thank you for your kind review regarding your recent stay at our hotel. We are so happy to hear you enjoyed the amenities we have to offer and we were able to suit your needs for your visit. We look forward to having you stay with us again in the future. Yours in Hospitality, Rebecca Otten Sales...

erlanger, United States
Reviewed 27 October 2016

very good....clerk helped with directions to tourist attractions...and giving directions...and printing out the map and directions.. along with directions to various restaurant locations and shopping locations..

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Helpful?
Thank Hubert M
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Hubert M, Thank you for reviewing your recent stay at the Best Western Plus Kitchener. We are so thrilled that you enjoyed your visit to Kitchener and that our location was suitable for your needs. We are happy to hear that our staff was helpful in giving directions and giving dining options. We appreciate your feedback on your stay...

Saint Louis de Gonzague, Quebec, Canada
Reviewed 20 October 2016

Everything went great until a large group of parents showed up on the 2nd floor and took over the entire hall way with a bunch of yelling kids with hockey sticks and pucks. The noise was hellish. The hotel is large enough that they could have placed this group far enough from the rest of us and addressed the noise...

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Helpful?
1Thank Daniel B
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Daniel B, Thank you for reviewing your recent stay with us in Kitchener. We are sorry to hear that you did not have a pleasant experience. As you mentioned, we do try to keep our teams separate from the other hotel guests as much as we can. However, sometimes this is not always possible. We value all our guests...

Glasgow, United Kingdom
Reviewed 2 October 2016

I enjoyed my stay at the BW+ It wasn't in a picturesque location but it was convenient for the highway and was perfectly good for a 3 day business trip to Waterloo and Guelph. The room was of a good size but room 116 had a desk that over consumed the space, it was huge, whereas some other rooms had...

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Helpful?
Thank Alba-Cat
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Alba-Cat, Thank you for your kind review regarding your recent stay at our hotel. We are so happy that you enjoyed our location and the amenities we offer. We love hearing all feedback from our guests to ensure we can resolve any issues that may have incurred during your stay. We are glad you were able to enjoy the...

Dublin, Canada
Reviewed 2 October 2016

Check ins a breeze;courteous too. My room was narrow and the wifi seemed like it couldn't handle the guests demand, couldn't even stream a movie without it pausing., fridges are tall fit a fair bit in, soap washed good smelt great too.

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Helpful?
Thank Mark L
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Mark L, Thank you for taking the time to review your recent stay at our hotel. We are so happy you enjoyed your stay with us and our staff was helpful during your stay. We are glad that you were able to enjoy the amenities we have to offer and we are sorry to hear the WIFI was not...

Chatham, Ontario, Canada
Reviewed 25 September 2016

The staff were very friendly and helpful. The rooms were clean, all the amenities you need were in our rooms, the beds were very comfortable. Hot breakfast was great with a good variety for everyone to choose from. Close to restaurants , and a short drive to great shopping in the area. Over all we enjoyed our stay and we...

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Helpful?
Thank Barb S
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Barb S, Thank you for taking the time to review your recent stay at the Best Western Plus Kitchener. We are so happy you enjoyed the location of our hotel and the amenities we have to offer. Our staff works hard to ensure that all guests feel comfortable and right at home. We hope to see you again soon....

Reviewed 24 September 2016 via mobile

My stay was quite lovely in the jacuzzi suite. Very comfy beds and nice cozy room set up with mirrors around the jacuzzi to make it seem more roomy. The breakfast was average but the staff were all very helpful and friendly. Nice hot tub and work out area, small but good for one or two people at a time....

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Helpful?
Thank Chantelle E
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Chantelle E, Thank you for taking the time to review your recent stay at our hotel. We are so happy that you were able to enjoy the amenities we offer. We will pass along your kind words to our staff as everyone works hard to ensure all guests feel right at home. We look forward to having you stay...

Reviewed 21 September 2016 via mobile

Great beds, clean, quiet rooms and excellent room service. Front end staff was great, close to a lot of great restaurants and a very short drive from shopping. Close to the conference centers I needed to be at. A bit hard to find as the drive way sort of sneaks up on you - the hotel is in a bit...

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Helpful?
Thank dustkittie
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear dustkittie, Thank you so much for your kind review regarding your stay at our hotel. We are so happy you enjoyed the location of our hotel and the amenities we have to offer. Our staff works hard to ensure all guests feel right at home. We look forward to your next visit! Yours in Hospitality, Rebecca Otten Sales Coordinator

Kissimmee, Florida
Reviewed 11 September 2016

We only booked at this hotel because we had a wedding in town and the bride and groom blocked off rooms for their guest. When I called back in June to book my room I requested an early check in as I knew I wanted to get ready for the wedding at the hotel and not have to drive down...

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Helpful?
1Thank Erin C
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Erin C, Thank you for taking the time to review your recent stay at our hotel. We are so sorry you had a bad experience at check in. We cannot guarantee rooms and specific room types to be ready until 3pm and we are going to look into this issue further. We hope we can make it up to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Kitchener-Waterloo

Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Region: Canada > Ontario > Region of Waterloo > Kitchener
Price Range: €82 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Kitchener-Waterloo 2.5*
Number of rooms: 97
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Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
BEST WESTERN PLUS Kitchener-Waterloo Canada - Ontario
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Kitchener-Waterloo staff and other travellers.
5 questions
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Southern Ontario
26 days ago
toronto
3 months ago
St. Catharines, Canada
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Kitchener-Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“surrounded by heavily trafficked roads, good luck if you want quiet”
 of 5 bubbles MOrfitt2014, 29 Nov 2016 | Read review
“smokers, book a main floor room with patio doors. double bed rooms have more room . The king room was small.”
 of 5 bubbles janetwD7697EI, 27 Nov 2016 | Read review
“Away from the highway side”
 of 5 bubbles 2upbeelers, 14 Nov 2016 | Read review
“Call ahead to make sure no sports teams are in the hotel. Check bathrooms for mold before you agree to your room”
 of 5 bubbles Burnt2acrisp, 14 Nov 2016 | Read review
“Too close to the highway. You hear all the cars.”
 of 5 bubbles loveatthewater, 6 Nov 2016 | Read review
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