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Best Western Kitchener-Waterloo

329 reviews
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Traveller (12)
Room & Suite (16)
Dining (11)
Overview
  • Excellent33%
  • Very good41%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Family Rooms
2.5 Star Hotel
All hotel details
Offers from Best Western Kitchener-Waterloo
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (329)Write a Review
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16
Show reviews that mention
All reviewswestern hotelshot tub and saunahighway sidepatio doorsbest westernswaffle makeryogurtbreakfast roomfree breakfastbed was comfortablestay there againrooms were cleanstayed one nightcoffee and teathe room was nicestaying at this hotelshort drive
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1 - 5 of 315 reviews
Reviewed 5 days ago via mobile

Need I say more? Here’s the lowdown. The hotel is easy to access with free parking. Our room was basic but had everything we needed for an overnight stay. The room definitely had some wear and tear and could use some updates. Also, not very...More

Thank 621tracyr
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 2 days ago

Dear 621tracyr, Thank you for taking the time to review your recent stay at our property. We are so sorry to hear you visit was not enjoyable and would like to discuss this matter further. Please contact the GM at 519-894-3500 as we hope to...More

Hotel's Favourite
Reviewed 17 September 2017

During a recent business trip I stayed at the Best Western on King St East in Kitchener Ontario for (3) nights. I have stayed in a good number of Best Western Hotels over the years and have always had good luck with their service ....More

Review collected in partnership with Best Western
Thank David N
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 18 September 2017

Dear David N, Thank you for taking the time to review your recent stay at our hotel. We are so happy to hear you enjoyed your visit and our staff made you feel right at home. We will be sure to pass along your comments...More

Reviewed 5 days ago

This location was 5 minutes away from my competition, so it seemed like the perfect hotel to stay at. The room was a bit tiny, the TV and it's selection of channels was nice, and the rooms cleanliness was superb. However, the service was TERRIBLE!...More

Thank Joshua V
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 2 days ago

Dear Joshua V, Thank you for taking the time to review your recent stay at our property. We are so sorry to hear you visit was not enjoyable and would love to discuss this with you. Please contact the GM at 519-894-3500 as we hope...More

Reviewed 6 days ago

Stayed here while in the Kitchener area for a hockey tournament. The hotel staff made every effort to make our stay enjoyable. The front desk employees were professional and helpful, the ladies looking after the breakfast area were great, rooms were cleaned prefect everyday. This...More

Thank TandBren
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 2 days ago

Dear TandBren, Thank you so much for your kind review regarding your recent stay at our hotel. We are so happy to hear that our staff was accommodating during your visit and we look forward to your next stay. Yours in Hospitality, Rebecca Otten Sales...More

Reviewed 2 weeks ago via mobile

The beds were comfortable, however the hotel is in serious need of updating. We had a room with two king size beds, that was great. Unfortunately the room was facing the highway and with the door/window having zero installation it sounded like the vehicles were...More

2  Thank jrsmg4
Response from Rebecca_Otten, Sales Coordinator at Best Western Kitchener-WaterlooResponded 2 weeks ago

Dear jrsmg4, Thank you for taking the time to review your recent stay at our hotel. We are happy we were able to accommodate your during your visit to Kitchener and are so sorry to hear the highway traffic was a bother. We hope to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Dry Cleaning
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$84 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$84 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (12)
Room & Suite (16)
Dining (11)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Burnt2acrisp
11 November 2016|
AnswerShow all 2 answers
Response from ckellar09 | Reviewed this property |
Yes it does
0
Votes
michelef14
27 August 2016|
Answer
Response from ALine M | Reviewed this property |
Hi Michele, The hotel is located close to the highway, and St. Jacob's is less than 20 minutes away :)
0
Votes
Marg C
28 June 2015|
AnswerShow all 2 answers
Response from Rebecca_Otten | Property representative |
Dear Marg, Thank you for your request and for choosing the Best Western Plus Kitchener for your lodging needs, please know that we are two minutes only in walking distance to Holiday Inn Kitchener, you do not need to... More
0
Votes
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12
Room Tips
"My tip is Don't book at this hotel, you will be very sorry"
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"Two storey hotel with an elevator."
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"2nd floor is quieter, but it has stairs......."
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"find another hotel"
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