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Holiday Inn Kitchener

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Holiday Inn Kitchener
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269 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Toronto, Canada
Reviewed 30 August 2016 via mobile

Just stayed here Aug 29 for one night. Hotel is very clean and modern. Love the big washroom. Stay away from the elevator if you want some peace and quite at night. Restaurant n lounge on site with reasonable price. We didn't eat there so can't comment on the taste.

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Helpful?
Thank Khanhvo
Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear Khanhvo, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener for your recent stay. I am very pleased to hear how you found the hotel to be clean and modern, and enjoyed the large bathrooms in our...

Fulton, New York
Reviewed 22 August 2016

Stayed at this hotel for Moparfest car show. Hotel room was clean and comfortable. Indoor and outdoor pools were nice and areas clean / stocked of towels. We enjoyed a breakfast which came with our room and service was pleasant. However....when I checked out of my room I was asked if I wanted to keep it on my charge card....

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Helpful?
Thank Pat S
IHGService, Guest Relations Manager at Holiday Inn Kitchener, responded to this review

Dear Pat S, Thank you for writing a candid review about your stay with us. I am very glad you found our hotel clean, comfortable, the pools nice, the breakfast pleasant. I am however, sorry for the dismay caused by your experience during check-out. Please know that we always strive to provide exemplary service to all our guests, and I...

Ottawa, Canada
Reviewed 12 August 2016

Family is important to missed. My siblings and I had recent visit to Waterloo to attend my cousins son baptismal -and we stayed in this amazing hotel. I even got free coffee at the bar. Exceptionally nice staff, friendly and have pride about their workplace. I recommend the pool and the hot tub early in the morning. It is a...

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Helpful?
Thank ccercena
Managerofthenight, Front Desk Supervisor at Holiday Inn Kitchener, responded to this review

Dear Ccercena, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We are thrilled to hear good compliments about our staff and were able to make an impact with your family. We pride ourselves on going the extra mile to ensure you had a memorable stay. The secret to our...

Waterloo, Canada
Reviewed 7 August 2016

The Hotel is a tale of two City's.....the New section which is very nice and the old "pods" which are at the end of their economic life , but still generating income. I used Hotwire to book my stay and ended up paying a 30% premium over the basic everyday hotel rate. I did call Hotwire and explained this and...

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Helpful?
Thank crofts2016
IHGService, Guest Relations Manager at Holiday Inn Kitchener, responded to this review

Dear crofts2016, Thank you for staying with us and providing us with your valuable feedback. I am happy to read that you have found our staff to be extremely friendly, gym to be new and clean and regarded our food served to be very good. We constantly strive to exceed our guest’s expectations, and it is always satisfying to hear...

Toronto, Canada
Reviewed 21 July 2016

The rooms in the old section of the hotel where we were put are pretty bad. Warning - there are two sections to this hotel, the tower building section (which seems to be newer and nicer) and the short two storey old part (which is old and in pretty bad shape). Make sure you ask which section they're putting you...

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Helpful?
Thank stefbcanada
IHGService, Guest Relations Manager at Holiday Inn Kitchener, responded to this review

Dear stefbcanada, Thank you for your recent stay with us and reviewing our property. Please accept our sincerest apology for the experience you had with the room accommodations you received and the unusual condition of our hotel fell short of your expectations. We are also sorry for the inconvenience you have encountered with our WiFi. The feedback we receive from...

Ontario
Reviewed 19 July 2016 via mobile

Super place. We didn't expect to stay at this hotel but were sent there from another establishment. The woman on the desk was very friendly and efficient. There was a small fridge in our room and the room was quiet, clean and neat. We arrived late and did not use any of the facilities. Don't think we've stayed at a...

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Helpful?
Thank MiztyOne
Stephanie W, Manager at Holiday Inn Kitchener, responded to this review

Dear MiztyOne, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Stephanie W Rooms Division Manager

St. John's, Canada
Reviewed 13 July 2016

The spacious modern rooms with large functional bathrooms are better than average. Very comfortable beds, ample room amenities, and quiet AC make this a great choice for short or long stays. Plenty of shopping and restaurant choices in the vicinity. Service is great and it is obvious they are committed to ensuring your stay is a pleasant one.

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Helpful?
Thank ReneWicks
Stephanie W, Manager at Holiday Inn Kitchener, responded to this review

Dear ReneWicks, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Stephanie Wiseman Rooms Division Manager

Niagara Falls, Canada
Reviewed 20 June 2016

1st most of the staff are pleasant and friendly. We were in totally shock to see the room we were assigned after seeing the lobby, breakfast area and indoor pool. There is a new "tower" at the front but the rear of the building is old & smelly for the amount of money they want per room. No Fridge like...

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Helpful?
Thank mystay386
Stephanie W, Manager at Holiday Inn Kitchener, responded to this review

Dear mystay386, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Frankford, Canada
Reviewed 13 June 2016

We booked using points and they even upgraded us! The staff was wonderful and the room was renovated beautifully! Nothing like a beautiful room to make your stay fabulous! I would love to go back for another stay..... Restaurant for breakfast was delicious!

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Helpful?
Thank Jo-Anne W
A TripAdvisor Member
1 review
Reviewed 9 June 2016 via mobile

i was super impressed with the room I stayed in (deluxe king, on the 4th floor). the décor was freshly updated and there were a lot of little touches that showed the designer had put a lot of thought into how travelers use a room. examples of this include: heated bathroom floor, ambiance light in the bathroom, cellphone charger already...

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Helpful?
Thank A TripAdvisor Member
Stephanie W, Manager at Holiday Inn Kitchener, responded to this review

Dear valued guest, Thank you for your wonderful comments in regards to your stay with us. i am pleased to hear you enjoyed the great service and amenities we have to offer. We hope to see you again soon. Sincerely, Stephanie Wiseman Rooms Division Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more   less 

Additional Information about Holiday Inn Kitchener

Address: 30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
Region: Canada > Ontario > Region of Waterloo > Kitchener
Price Range: €80 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Kitchener 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn Kitchener Hotel Kitchener
Kitchener Holiday Inn
Holiday Inn Kitchener Canada - Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Kitchener staff and other travellers.
3 questions
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6 months ago
6 months ago

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Questions? Get answers from Holiday Inn Kitchener staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book in advance, hotels was overbooked when I was there”
 of 5 bubbles 54michalw, 28 Dec 2016 | Read review
“stay in the tower, the rooms are a lonnnng walk to reception.”
 of 5 bubbles Rob181734, 7 Dec 2016 | Read review
“my room was in the main tower sixth floor which i liked no carpet. King bed was nice.”
 of 5 bubbles michelea413, 1 Dec 2016 | Read review
“dont bother”
 of 5 bubbles carolhG322LU, 14 Nov 2016 | Read review
“We were in the tower and the rooms were quiet.”
 of 5 bubbles WendyA255, 7 Oct 2016 | Read review
5 of 5