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I have had a simply wonderful holiday with Newmarket
Holidays last month the 7th of Sepember till the 14th,
It was a 7 night holiday to America Flying in to & out
Of Toronto going then on Washington New York &
Niagara Falls. The whole...More
Thank Anthony W
Response from HolidayInn N, Manager at Holiday Inn Express Hotel & Suites NewmarketResponded 1 February 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Guest Service Manager
The room very spacious bathroom very tiny. internet working perfectly. Tv controls were slightly confusing with no tv guide, (just what the channels were). Breakfast was typically full of carbs and coffee. Housekeeping appeared to be very short staffed they were running seriously behind. To...More
Response from HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites NewmarketResponded 5 October 2016
Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable accommodations. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel.
It’s unfortunate you were unable to locate the TV guide...More
Like it's Richmond Hill counterpart, I would choose this hotel as a 2nd choice, mostly because it's far away from everything and I don't like the Reward Program (it takes 40000 points to get a free night. Have stayed in Holiday Inn in NewMarket and...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites NewmarketResponded 18 October 2016
Thank you for being an IHG Rewards Club member and for taking the time to express your concerns regarding your stay at our hotel. We rely on guest feedback as this will allow us to improve wherever possible. I regret to read that...More
The room was clean, quiet, and basically fine, However, the fan in the bathroom was noisy, 2 of the 3 wall plugs were loose and not making a good connection. Making it hard to charge my iPad. The final straw was the wifi password is...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites NewmarketResponded 12 October 2016
Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the cleanliness and comfort of the room received. However,...More
My husband and I stayed at this hotel for one night as we attended a Wedding in the area. Overall the stay was good, fast and friendly service. A big plus was that our room was ready by 1:30p.m so that we could check in...More
Response from HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites NewmarketResponded 13 September 2016
Thank you for taking the time to write us a detailed review. It is our goal to consistently provide superior service. We appreciate you taking the time to share your comments with us and bringing this matter to my attention.
It is unfortunate the quality...More