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Holiday Inn Express Hotel & Suites Newmarket

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Holiday Inn Express Hotel & Suites Newmarket
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203 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Newmarket
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Showing 200: English reviews
North Bay, Canada
Reviewed 9 March 2016

Upon check in we noticed out toilet had not been cleaned. I went down the hall and asked the cleaning lady if she would come clean out toilet. She came promptly with a squirt bottle of cleaner and ONE orange rag. She never had gloves on and promptly clean the toilet seat and inside the toilet...which grossed me out for...

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Helpful?
Thank riytwae
HolidayInn N, Manager at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to provide some valuable feedback about your recent stay at our hotel. We regret that portions of it fell below your expectations. I can assure you that, we have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. We promise...

Reviewed 14 February 2016 via mobile

Upon arrival I went to my room for a shower. No hot water. Was not told on check in. Called the front desk and was told it was turned back on. Waited an hour tried again. Still no hot water and what water there was, was orange! Waited another hour and was told again by front desk it was coming....

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Helpful?
Thank Jeni D
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Hi Jeni, Thank you for the feedback. We take our guest comments very seriously and always strive to provide comfortable accommodations. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests; therefore,...

Toronto, Canada
Reviewed 10 February 2016

Our family (hubby and 9 year old son) stayed at the hotel from January 23rd to February 3rd as our new build was (and is still!) delayed. We were in a room with a kitchenette, #302 and overall, we had a great stay. Some highlights! - The STAFF! (Magic) Mike, Keely, Han, Ryan, Valentino, Roxy and so many others...A huge...

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Helpful?
Thank TheBigMovers
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

It was kind of you to post such a wonderful review. Our management and staff members are always at your service. We are thrilled that you enjoyed several aspects of your stay with us. However I was hoping for 5 out of 5 in overall satisfaction. My maintenance team tuned down the in 302  Your comments have been shared...

Kingston, Canada
Reviewed 8 February 2016

I spent 1 night & 1 full conference day here, and encountered a very detrimental experience. The night prior to our conference I was left with no help, entirely responsible for locating and organizing all the materials and equipment (which was supposed to have been arranged in advance by the facility staff, as agreed). I was assured there would be...

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Helpful?
Thank Azimmerman05
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Hi Azimmerman05, Thank you for taking the time to write us a review. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations....

Reviewed 26 January 2016

Check-in: Good Room Condition: FAIR. Knobs missing from dresser drawers. Room looked like it could definitely use a refurbishment. Towels: POOR! They were old, dingy and very worn. Almost made us NOT want to bathe. We thought "Maybe this is just a mistake and some old towels slipped through the cracks". Next day, after the towel change, same thing. That's...

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Thank 359hubertf
Halifax, Canada
Reviewed 5 January 2016

We were visiting family in New Market for X-mas and this hotel was close and we tried it. We won't be back. The room cleanliness was not the best and they didn't really seem to care about it. The curtain in our room was torn so the light came through each night, the bed was not the most comfortable, the...

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Helpful?
Thank Lee_Randy_2014
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear Lee_Randy, Thank you for the feedback regarding your experience with us. We are very caring and always strive to provide comfortable, friendly accommodations. Our goal is always to secure a “10” out of “10” from our guest. It is unfortunate the quality of service you received prevented you from fully enjoying our hotel. I have a letter with my...

Washington DC, District of Columbia
Reviewed 27 December 2015

I think this hotel chain is generally pretty great, especially at the price point. BUT this property has terrible wifi connection, and that is just NOT ACCEPTABLE for a frequent business traveler such as myself. I need wifi access more than I need electricity. If HIE can't upgrade their wifi connection before my next monthly visit to the area, I...

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Helpful?
Thank IndeFaith
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to write us a feedback. We take our guests comments seriously and always strive to provide comfortable accommodations. It was unfortunate the internet was slow and prevented you from fully enjoying your stay with us. We have taken note of your valuable comments and will use these to monitor and improve the quality of...

Canada
Reviewed 22 December 2015

This hotel is off the beaten path, so nice and quiet.The rooms are large and decorated nicely. There is a fridge and microwave, a lot of hotels are not including these anymore. I did find the counter height in the bathroom high for bending over and washing face, I'm average height. Nice breakfast in the morning. There is a nice...

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Helpful?
Thank Winks
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Thank you for taking the time to provide some valuable feedback about your recent stay at our hotel. We're thrilled that you enjoyed several aspects of your stay with us. As it is our goal to consistently provide superior service and accommodations. All our rooms are equipped with HSIA, fridge & microwave, LCD TV for your convenience and we thank...

Reviewed 6 December 2015 via mobile

As soon as I entered the hotel, I was greeted by very helpful staff who immediately began checking me into my room. There was no issue when checking in to my room. I stayed 5 full days and 4 nights. Every time I left for the morning, I was greeted by friendly staff on my way outside. When entering my...

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Helpful?
Thank Ali A
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Hi Ali, It was kind of you to post such a wonderful review. Our management and staff members are always at your service. We are thrilled that you enjoyed several aspects of your stay with us. It is our goal is to consistently provide superior service and accommodations and we appreciate the candid feedback we receive and welcome any opportunity...

Reviewed 24 November 2015 via mobile

This hotel is very very clean. The staff is always super friendly and nice. They try to make your stay the best stay possible which they excel at. I don't understand why they don't have a better rating because whenever I come up to the Newmarket area this is the only hotel I stay at and they always out do...

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Helpful?
2Thank Marissa L
HolidayInn N, Director of Sales at Holiday Inn Express Hotel & Suites Newmarket, responded to this review

Dear Marissa, Thank you so much for taking the time to post such a wonderful review. We're thrilled that you enjoyed several aspects of your stay, we will appreciate your comments and we will continue to explore actions we can take to ensure that your next stay with us goes absolutely perfect. We look forward to your next visit. Best...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy your stay at the Newest Holiday Inn Express & Suites located in the heart of Newmarket Business Area, with major Highways like Hwy 404 and Hwy 400 just minutes away. Whether the reason be to get away from home or to relax in a quiet atmosphere, the Holiday Inn Express will give you the comfort you are looking for. With our complimentary Hot Breakfast, Indoor Pool & Whirlpool, wired & wireless Hi-Speed Internet, Fitness Room, Busniess Center and many other amenities that will make your stay a memoriable one. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Newmarket

Address: 100 Pony Dr, Newmarket, Ontario L3Y 7B6, Canada
Region: Canada > Ontario > Newmarket
Price Range: €88 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Newmarket 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Hotel And Suites Newmarket
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Newmarket staff and other travellers.
2 questions
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Toronto, Canada
1 month ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Newmarket staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are relatively quiet, but you're on a business trip depending on good, reliable internet, I would NOT recommend this hotel.”
zinileo, 21 Jan 2017 | Read review
“414 was a good room.”
H2665YOsimons, 4 Dec 2016 | Read review
“Take a floor with a ice maker and vending machine. I believe 3th floor.”
MarcoWillems, 1 Nov 2016 | Read review
“Skip this Holiday Inn.”
Niteshadz, 13 Oct 2016 | Read review
“Just don't stay here!”
mmbck, 27 Aug 2016 | Read review
5 of 5