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Four Points by Sheraton Waterloo-Kitchener

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Four Points by Sheraton Waterloo-Kitchener
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202 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 days ago NEW via mobile

We stayed here over the weekend of Nov 25-27 for a minor hockey tournament. We had asked for a block of rooms and we were placed on various floors throughout the hotel. The Front Desk Manager was very unpleasant and offered absolutely no customer service. We were treated very poorly!!! If you are looking for a place to stay with... More 

Thank Nunnzi42
St. Catharines, Canada
1 review
Reviewed 4 days ago NEW

If your are on a hockey team, this hotel is not child friendly or people friendly for that matter, front desk manager very rude, manhandle the boys. Our block of rooms was spread out all over the hotel, kids got in trouble for everything they did, rented hospitality room was never told we needes a special permit so they called... More 

Thank jreynen
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

Visiting our office in Waterloo, stayed at the Sheraton for a couple of nights with some colleagues. Easy to get to, it's comfortable and clean with the professional level staff you'd expect. While the breakfast is simple, it's good quality and tasty; and the lounge is a relaxing place for a beer at the end of the day. The indoor... More 

Thank Andrew L
A TripAdvisor Member
Reviewed 6 days ago NEW via mobile

I have travelled the world and stayed in numerous hotels from 5 star to no star and I have never been treated with such disrespect from hotel staff and managers as I was from this hotel. The room was not as reserved, never cleaned, floors not vacuumed and dirty, beds not made, the staff was ignorant and very disrespectful went... More 

Thank A TripAdvisor Member
Prosper, Texas
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

The hotel was very nice. The front desk crew and all staff, very nice. The rooms seemed a bit outdate, but nothing terrible at all. My board room, was very comfortable and clean. The hotel is located just a few minutes drive from many corporate type offices, and not far from the college as well. Overall, I would recommend staying... More 

Thank jmatgood
nahide s, Accounts Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Jmatgood, Thank you for taking the time to leave a review on your stay with us! I am happy to hear all our staff were great. We strive to provide the best service we can and I am glad that this also reflected in your room cleanliness / comfort. We are at a great location for many businesses and... More 

Fergus, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Worst experience for booking a block of rooms. All of my guests had issues when calling to book a room. Some weren't even given the discounted rate in the contract. I had to speak with the Manager multiple times to get issues straightened out. It was a nightmare. The breakfast was also terrible.

1 Thank locallover2016
nahide s, Accounts Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Deamanda86, Thank you for taking a moment to review your stat with us. I apologize for your poor experience with booking your wedding block. We became aware of our offsite reservations not being able to find the proper information for your group and others. With this we have made some changes and now our Sales Coordinator has taken it... More 

1 review
Reviewed 27 October 2016

I was disappointed in my recent stay. It was very noisy and even though the hotel seemed far from full there seemed to be a high concentration of guests in one small area. In addition there is a $10 charge for parking even though the lot was very nearly empty and it is not in a highly concentrated downtown location.... More 

Thank Ross D
nahide s, Accounts Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Ross D, Thank you for taking the time to leave a review about your stay. I apologize if it seemed a lot of guests were in one area. As you mentioned we were slow and we take those days to do deep cleaning, maintenance and property improvements. So we will block a certain section of rooms to make it... More 

Red Deer, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2016

We stayed here for 3 nights in October. The first room we tried smelled so badly we asked to be moved, the second room had a smell of air freshener but was at least better. we slept there for one night. On the second day when we returned to the hotel the room smelled just as aweful as the first... More 

Thank debfred2016
nahide s, Accounts Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello debfred2016, Thank you for taking the time to leave a review about your recent stay. I apologize for the inconvenience of room moves and they hockey teams. I am glad you found the third room ok. However, we do strvie to create a great guest experience and you shouldn’t of had to try 3 different rooms. We have followed... More 

Ottawa, Canada
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 October 2016 via mobile

This hotel was more expensive than a number of other hotels in the area and it really wasn't worth the extra cost. The halls were really dirty and though the room was clean enough, it didn't have a particularly nice atmosphere. Definitely don't pay for breakfast if you didn't get it included in the rate. The food was ok -... More 

Thank Rachel K
nahide s, Accounts Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Rahcel K, I apologize for the Inconveniences you experienced during your stay with us. Thank you for taking the time to leave a review. I have followed up with housekeeping about the common areas and making sure they are meeting our standards for the overall guest positive impact. Also with the restaurant I am sorry to hear we were... More 

Chatham, Canada
Level Contributor
368 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 13 October 2016 via mobile

Had several rooms for a wedding nearby. The kids had a nice double room, spacious with a nice updated bathroom (glass shower replacing the usual ugly tub). We went for a suite that had a nice room for visiting and a large bedroom. The bathroom was large but needed an updating. All in the hotel was pretty good for the... More 

Thank greaume
nahide s, Accountant Manager at Four Points by Sheraton Waterloo-Kitchener, responded to this review

Hello Greaume, Thank-you for taking the time to leave a review on your recent stay with us. I am glad you were able to see a variety of the room types we offer because of the group booking. As you mentioned some of the rooms have an updated glass shower. The rooms with a King bed whether they are out... More 

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Honest, Uncomplicated,Comfort is key at the Four Points by Sheraton Waterloo-Kitchener. Comfort reigns in our modern suites and rooms, where our guests enjoy high-end amenities including complimentary high-speed Internet, large flat-screen televisions, free local calls, plush pillow-top mattresses, a mini-fridge, and many more comforts of home. Location is key to a hotel’s popularity and our proximity to the Village of St. Jacobs and other enticing Southern Ontario attractions make our hotel the ideal destination. Travellers will love our Waterloo, Ontario hotel's central location in the Waterloo region, just minutes from Waterloo’s Technology Park, RIM Park, and both Universities. ... more   less 

Additional Information about Four Points by Sheraton Waterloo-Kitchener

Address: 547 King St N, Waterloo, Ontario N2L 5Z7, Canada (Formerly Destination Inn)
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: €82 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Four Points by Sheraton Waterloo-Kitchener 2.5*
Number of rooms: 104
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Also Known As:
Destination Hotel Waterloo
Destination Inn Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Waterloo-Kitchener staff and other travellers.
3 questions
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Questions? Get answers from Four Points by Sheraton Waterloo-Kitchener staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from party goers”
 of 5 bubbles A6963QValanb, 13 Oct 2016 | Read review
“ask for a ground floor room”
 of 5 bubbles Travelman050, 18 Sep 2016 | Read review
“The suites are lovely.”
 of 5 bubbles MarleneandDon, 23 Jul 2016 | Read review
“"Best view and excellent location"”
 of 5 bubbles anilspatel, 6 Jul 2016 | Read review
“They only have 2 king suites and limited adjoining rooms for families.”
 of 5 bubbles NLM8883, 27 Jun 2016 | Read review
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