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Quality Suites

168 reviews
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Traveller (45)
Room & Suite (40)
Dining (2)
Overview
  • Excellent34%
  • Very good38%
  • Average13%
  • Poor8%
  • Terrible7%
Travellers talk about
“king suite”(15 reviews)
“living room”(8 reviews)
“front desk staff”(12 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Fitness centre
Multilingual Staff
2.5 Star Hotel
All hotel details
Offers from Quality Suites
Special Offer: Choice Privileges Points
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (168)Write a Review
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LanguageEnglish
58
61
20
14
12
Show reviews that mention
All reviewsking suiteliving roomfront desk staffroom was cleanwould stay here againtoronto airportthe complimentary continental breakfastan extra bedfriendly placecontinental styledining room table and chairslast minute bookingwhite sheetsnice courtyardfridge and microwavehockey teamhard boiled eggs
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1 - 5 of 165 reviews
Reviewed 1 week ago

The welcome was poor. We were welcomed with a "sign here" and "here is your key". It was Christmas Day! The lack of friendliness was very apparent, as was the lack of service. There was tea and coffee available in the lobby. It was lukewarm...More

Thank RosemaryRowntree
Reviewed 1 week ago

Arrived Jan 5 - check in and head up to our room....only to find another family in our room. Go back downstairs to inform staff, they just said oops sorry about that. Didn't seem too surprised that this happened. The heat didn't work. With the...More

Thank marleyandcharlie
Reviewed 4 December 2017

I booked a room with a king and double bed, non smoking through their own website. At check in the room wasn't available as it was given away. We were offered a smoking room without the beds we reserved. The staff member was friendly but...More

Thank Laurie3950
Response from General Manager Q, Front Office Manager at Quality SuitesResponded 7 December 2017

Dear Laurie, I am very sorry that we weren't able to accommodate your reservation. When we received your booking, it was booked in for a smoking room. We are reviewing how these pre-paid reservations come into our system to prevent this from happening again. I...More

Reviewed 16 October 2017 via mobile

The suites are nice and big, love the king size bed in a separate room with closing doors. Everything worked well. The breakfast was fair to good with some variety. Staff were friendly. We were there for a hockey tournament and you could tell they...More

Thank Sue D
Response from General Manager Q, Front Office Manager at Quality SuitesResponded 18 October 2017

Dear Sue, Thank you for your positive feedback. I hope to see you again soon.

Reviewed 3 October 2017

I am writing to express my absolute displeasure about being asked to leave your hotel so abruptly, especially given the fact that I was a long term guest at your hotel and assisted you with minor things around the hotel. I am lodging a complaint...More

Thank Brian G
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$84 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$84 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (45)
Room & Suite (40)
Dining (2)
Hotel & Grounds (39)
Bathroom (1)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Choice Hotels gave nominal support and no response from the Whitby hotel."
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"Don't get a room here - go find another hotel"
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"3rd floor at the rear seemed very quiet"
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"ear plugs and byob because no bar."
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