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BEST WESTERN PLUS Hotel Universel Drummondville

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270 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hotel Universel Drummondville
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Showing 202: English reviews
Toronto, Canada
Reviewed 19 October 2016

We stayed at the BW in Drummondville, which is our usual stop over-point when travelling through Quebec. We have stayed here numerous times over the past several years. During our last visit we were charged above that which was quoted over the phone when I called the hotel direct to book. After getting the price for a one night stay...

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Helpful?
Thank jays201517
St. Catharines, Canada
Reviewed 30 September 2016

The front desk staff are very friendly and accommodating. Room was clean and comfortable. The only downfall was it didn't offer a breakfast. Otherwise we would stay ther in a pinch.all in all decent places to stay when in Quebec.

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Helpful?
Thank Bubbs32
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding your recent stay at our property. We always do our best to provide you the stay you deserve. It's true, we do not have a complimentary breakfast, otherwise we do have a big hot buffet with full service at 12,99$ + taxes per adult. Also, you can have the ''menu à la carte''...

Halton Hills, Ontario
Reviewed 27 September 2016

Overall I was dissatisfied here. I booked online 5 months in advance for a king suite, 3 days before my stay I was called by the hotel and was told there was confusion on their end and the room was not available. Totally unacceptable, I obviously got bumped. The beds were memory foam mattresses, was not the best quality. I...

Review collected in partnership with Best Western
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Helpful?
Thank Ted S
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding you recent stay at our property. I'm so sorry your stay was not at your convenience and I'm sorry you felt bumped, it was not our intention at all. Actually, computer systems are not perfect and sometimes bad things happen. I hope we can see you again another time. Kind regards, Emmy Jodoin...

Ottawa, Canada
Reviewed 26 September 2016

We stayed here instead of our regular Drummondville Hotel to save a buck. That was a mistake. I should start by saying that one of my family members has an allergy to pets. Normally hotels have a pet free floor and this has always been 100% fine. Best Western was suppose to have a pet free floor, however mistakes were...

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1Thank Detroit333
Ontario
Reviewed 25 September 2016

We recently stayed at this hotel on two occasions, travelling to and from the maritimes from Ontario. It was easy to find from the highway. I was a little worried when I read some of the earlier reviews; however, our experience was favourable. Both rooms we stayed in appear to have been recently updated, clean, and with comfortable beds. On...

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Helpful?
Thank Annie79
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding your recent stay at our property. This is always a pleasure to welcome you here. We always do our best to provide you the stay you deserve. I hope you will consider to stay with us again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel, Drummondville city

Brackley Beach, Canada
Reviewed 20 September 2016

Hotel was easy to get to from the highway. The outside appearance was very nice and inside was very clean and nicely decorated. The staff were friendly and helpful. The pool and hot tub were excellent and area surrounding was very inviting. Our room also was very clean and nicely decorated and the bed was super comfy. Lots of technology...

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Helpful?
Thank Miriam N
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your beautiful comments. We always do our best to provide you the stay you deserve. It will be a pleasure to welcome you again. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel, Drummondville city

Sudbury, Canada
Reviewed 13 September 2016 via mobile

Travelling east and needed a place close to restaurants and providing a good night sleep. The room was clean although decor wad a little dated. Our room opened to the inground pool area with hottub. Beds were comfy and a good sleep before continuing our travels. Great caa rate. Restaurant on site is fabulous so don't go elsewhere but that's...

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Thank K B
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding your recent stay at our property. Your comments can help us to improve our hotel and service increasingly each day. I hope we can see you again soon. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel Drummondville city

Brantford, Canada
Reviewed 12 September 2016

very great location off the Aut 20. Near great restaurants. Secure parking was not very secure. Tiniest bathroom ever. Worse mattress ever. My husband can normally sleep anywhere and anytime, however, even he could not sleep on this mattress. Lumps everywhere. It is like a memory foam mattress and it remembered the shape of every single person who slept on...

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Thank Debbie P
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments regarding your recent stay at our property. Your comments can help us improve our service increasingly each day. I hope we can see you again soon. It will be a pleasure for us to give you the stay you really deserve. Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel, Drummondville city

Kitchener, Canada
Reviewed 8 September 2016

Well, This is the top of the line Hotel. We stayed there for 1 night on the way home from the Maritime. We checked in at about 4:00 pm September 5 2016. We were very impressed at the cleanliness of the hotel. This hotel offers everything a luxury hotel should have. We did a little exercise on the tread mill,...

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Thank Koolstra
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your beautiful comments regarding your recent stay at our Best Western. We always do our best to give the stay each customer deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hôtel Universel Drummondville city

toronto canada
Reviewed 3 September 2016

We stopped here on our drive back to Toronto for the night. Friendly staff, quick check in and easy free parking. The room was modern, clean and spacious. The hotel was good value for the price and an easy stop over.

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Thank John G
Emmy J, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review

Hello, Thank you for your comments. This is really important to us and we always do our best to provide you the stay you deserve. I hope we can see you again soon! Kind regards, Emmy Jodoin Lodging manager BEST WESTERN PLUS Hotel Universel Drummondville city

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The BEST WESTERN PLUS Hotel Universel is located halfway between Quebec and Montreal, right off Highway 20. Its geographic situation is the ideal place of encounter for the travelers.The Hotel offers an adapted service for either business or pleasure with its 109 rooms and 7 suites, one of which has a double whirlpool bath. Personalized services, competitive rates, an indoor pool and a Jacuzzi are advantages that you will benefit from. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Universel Drummondville

Address: 915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Region: Canada > Quebec > Drummondville
Price Range: €79 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hotel Universel Drummondville 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Drummondville
Drummondville Best Western
Best Western Hotel Drummondville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Universel Drummondville staff and other travellers.
1 question
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Ottawa, Canada
7 months ago

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Questions? Get answers from BEST WESTERN PLUS Hotel Universel Drummondville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If sleep is important, at all costs, do not take a room adjacent to the pool!”
 of 5 bubbles 154976Wonderer7, 1 Nov 2016 | Read review
“Good location, OK but very clean rooms”
 of 5 bubbles KtTsim, 30 Oct 2016 | Read review
“choose another hotel”
 of 5 bubbles Arrow2861, 12 Sep 2016 | Read review
“Good Location and can accommodate every need, also wheel chair accessible.”
 of 5 bubbles Koolstra, 8 Sep 2016 | Read review
“Find another hotel”
 of 5 bubbles TravelGalore, 3 Sep 2016 | Read review
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