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Quality Resort Chateau Canmore

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Quality Resort Chateau Canmore
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349 Reviews from our TripAdvisor Community

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Showing 323: English reviews
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Reviewed 5 days ago NEW

This resort is one of the Great places I've ever stayed in ! The rooms are luxurious and comfortable. The staff goes out of its way to help. The location is perfect. There are not enough adjectives to adequately describe my experience, Can't wait to go back!

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Helpful?
Thank Lavanya s
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello, Thank you very much for your kind comments. We appreciate you staying with us. I will pass your comments on to the staff.

Edmonton, Canada
Reviewed 1 week ago NEW

This hotel is poorly designed, small pool for the amount of rooms. Rooms are very dated and the bathrooms are super small with No counter space. Room walls dirty. There is no breakfast included. Small restaurant which is not always open. Elevator did not work.

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Helpful?
Thank jv12017
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello, thank you for your comments. We are having a new elevator put in and that is why the main elevator is not working. The rooms are also being renovated.

Calgary, Canada
Reviewed 4 weeks ago

We came up for a quick weekend visit and enjoyed the hotel. The rooms are very big and the staff helped us at every turn. The lobby is large with a good pool area as well. Only issue was the promixity to the train tracks. But we knew there would be trains going by before we booked. We found this...

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Helpful?
Thank markstephen2016
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you very much. We do appreciate you choosing to stay with and your taking the time to give us a review.

Reviewed 4 weeks ago via mobile

Really nice suites. Happy with the upgrade from rundle cabins. Don't stay there! Indoor pool, hot tub. Our room is a bedroom with fireplace and flat-screen with 2 beds. And there's a living room with another TV, fridge, kurig and sink and microwave. Happy with this place

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Helpful?
Thank creepmasterG
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello, Thank you for choosing to stay with us and your comments. We are happy that you enjoyed yourself at the hotel.

Reviewed 4 weeks ago

We booked this place via Booking.com and somehow there was a mistake in the booking. Chris at the front desk was calm, cool and relaxed about it and ensured we had a great room to stay in for the night. He chilled our wine, and we went for a walk while housekeeping prepared our room. We had a great stay...

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Helpful?
Thank Krista S
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you very much for your comments and choosing to stay with us. I will pass your review along to Kris.

Lemont, Illinois
Reviewed 14 March 2017

We stayed at this hotel for two days at the end of the summer, and I pictured how pretty it must be in the winter snow, but we don't like the cold weather so we enjoyed the beautiful scenery then and we had a great view from our window. We had a suite with a fireplace that was very nice....

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Helpful?
Thank sandra n
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hello, Thank you very much for your comments. We do appreciate you choosing to stay with us. very happy that you enjoyed the Canadian Rockies.

Reviewed 13 March 2017 via mobile

Front desk was rude, condescending, not helpful at all. Your guy at the front desk gives such terrible customer service I actually cancelled my booking while checking in and went somewhere else. Too much choice out there to give you my money when being greeted so terribly. I would give you a zero star if I could!

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Helpful?
Thank Michael H
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Hi If you would like to explain what happened I would like to deal with the situation. You can email me at gm@chateaucanmore.com

St. Albert, Canada
Reviewed 13 March 2017

I thought the hotel was quite nice and the room was great! It was quite spacious, with a small fridge, sink, table for 4, etc. The couch was not really comfy but great to relax on. The fireplace was a great feature however the only heater in the main room was quite loud. The loft was very nice and the...

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Helpful?
Thank Tom K
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you for your comments. We do appreciate you staying with us. Hope to see you again soon.

London, United Kingdom
Reviewed 7 March 2017

Was one of the most challenging holidays! Great hotel, beautiful bedrooms, friendly staffs, warm hospitality. Couldn't have done any better. the hotel has a beautiful views and it is like you are in the wilderness with a peaceful pace of life. It offers you one of the most beautiful way of experiencing one of Canada's rocky mountains.

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Helpful?
Thank MaudeJuli
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you very much for your feedback. Glad you enjoyed yourself and will pass your comments on to the staff.

Edmonton
Reviewed 2 March 2017

Good location within walking distance to town centre, restaurants etc. Staff was friendly and the rooms are clean. The separate sitting area with sofa, TV, mini kitchenette is very handy to have. Bedroom has a fireplace which made the room very cozy. Coin operated laundry room and restaurant on site. There is also an outdoor hot tub. Reasonable rates. We...

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Helpful?
Thank SilversandsAB
GMChateauCanmore, General Manager at Quality Resort Chateau Canmore, responded to this review

Thank you very much for your comments. We do appreciate them. As well thank you for choosing to stay with us.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Resort Chateau Canmore is an all suite property features 93 units, offering spectacular views of the Canadian Rocky Mountains. This full service hotel includes a family restaurant, sports lounge, and full fitness centre. You can enjoy a refreshing dip in the pool or soothe aching muscles in the outdoor hot tub or sauna. ... more   less 

Additional Information about Quality Resort Chateau Canmore

Address: 1718 Bow Valley Trail, Canmore, Alberta T1W 2X3, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: €70 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Resort Chateau Canmore 3*
Number of rooms: 93
Reservation Options:
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Also Known As:
Quality Resort Chateau Canmore Hotel Canmore
Quality Inn Canmore
Quality Hotel Chateau Canmore
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Questions & Answers

Here's what travellers have asked, with answers from Quality Resort Chateau Canmore staff and other travellers.
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Questions? Get answers from Quality Resort Chateau Canmore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the loft!”
Cric01, 2 Feb 2017 | Read review
“The rail line runs next to the rear car park of the hotel. North side rooms might be quieter, ask staff.”
, 9 Jan 2017 | Read review
“I would check my reservation and special requests prior to arriving at the hotel”
Brock1812, 26 Dec 2016 | Read review
“Facing front to avoid train noise”
skygrl1, 29 Sep 2016 | Read review
“4th floor with a loft bedroom,facing the mountains.”
webbfoot, 26 Sep 2016 | Read review
5 of 5