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All reviewsfamily restaurantfourth floorunderground parkingboth sidesindoor poolbit datedboat rentalsbeach sidefridge and microwaveosoyoos lakeview of the lakenice sizewould stay againone night staywe've stayedfitness roombeds were comfortable
the best part of this stay was their mediocre restaurant
the rooms were very dated, the hotel did not live up to the photos they share,
the hallway rugs were downright filthy, after doing a similar review on face book, the manager stated that they...More
Response from HIOsoyoos, Sales & Marketing Rep. at Holiday inn Hotel & Suites OsoyoosResponded 5 weeks ago
I'm sorry to hear that your stay was not as expected. We are undergoing renovations over the course of this year to improve our guest experience. I will forward your review to our Guest Services Manager Jordan for further review. I would request...More
We stayed here for 3 nights. When we first arrived we asked if they had any rooms facing the river. They were so nice and looked to find something they could give us. When we went into the room which had two double beds we...More
Thank Lorri L
Response from Arran B, Director of Sales at Holiday inn Hotel & Suites OsoyoosResponded 26 September 2017
Thank you for your 5 Star Review! Sounds like you had a wonderful stay! We are glad that you were able to get an upgrade and that the front desk staff were accommodating. I have printed your review and posted it for the...More
When in Osoyoos we choose to stay at the Holiday Inn. We visited with my sister in Sept and rented a 2 bedroom suite. Very convenient with 2 bathrooms, a large living, dinning and kitchenette. Coffee n teas were in short demand but a call...More
Response from HIOsoyoos, Sales & Marketing Rep. at Holiday inn Hotel & Suites OsoyoosResponded 17 November 2017
Thank you for your comments. We are happy to hear that your stay was comfortable and enjoyable. I am happy to share with you that we have just begun our renovation plan spanning into 2018. Next time you come to visit it will...More
I had researched this hotel before booking and found they had the best pool in the area, which is what we base our stay on when traveling. We were checked in by a very friendly young man who neglected to tell us the pool and...More
Response from Arran B, Slaes & Marketing Rep. at Holiday inn Hotel & Suites OsoyoosResponded 28 October 2017
Thank you for your recent comments. I am sincerely sorry to hear that our pool closure was not announced upon booking or check-in. The notices went out throughout our various booking methods, could you share which avenue your reservation was made? The pool...More
elevator did not work, hall carpets filthy, bathroom fan noisy, desk staff friendly. for the price ($125 + tax) not worth another stay, ever. This is one you have to apologize to your wife for. spend 3 times as much and get a place 100...More
Response from IHGService, Guest Relations Manager at Holiday inn Hotel & Suites OsoyoosResponded 25 October 2017
I would like to thank you for taking your precious time to write the review regarding your stay with us. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your feedback. I am gladd...More
Response from HIOsoyoos | Property representative |
I'm sorry to hear that your stay was not to up to par, and I have passed your comments to our housekeeping manager. Yes, we make the utmost efforts as part of our housekeeping regiments to clean cobwebs, railings... More
I'm sorry to hear that your stay was not to up to par, and I have passed your comments to our housekeeping manager. Yes, we make the utmost efforts as part of our housekeeping regiments to clean cobwebs, railings, and windows daily so you can enjoy the fantastic view.
it is true we live in a unique eco-system that has many species. Even the smallest of spiders here has the amazing talent of creating a web in less than three hours.
We hope to have you visit again. Thank you.
Arran, Sales & Marketing Rep
Breakfast is not included with your stay. However, there is an onsite restaurant Sol Grill Room and Lounge open for breakfast 7days a week. The breakfast menu and pricing is posted on the Facebook page. The suites... More
Breakfast is not included with your stay. However, there is an onsite restaurant Sol Grill Room and Lounge open for breakfast 7days a week. The breakfast menu and pricing is posted on the Facebook page. The suites located in the hotel have fully equipped kitchens also, if you want to eat in.