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Sandman Signature Vancouver Airport Hotel & Resort

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Sandman Signature Vancouver Airport Hotel & Resort
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636 Reviews from our TripAdvisor Community

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There are newer reviews for Sandman Signature Vancouver Airport Hotel & Resort
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Showing 599: English reviews
British Columbia
Reviewed 8 September 2016

I've stayed at the hotel many times before flying out of YVR. The hotel is centrally located and offers extended parking. The shuttle to and from the airport is greatly appreciated! The beds are very comfy and the rooms are clean. My only criticism is that the lighting in the bathroom is terrible ... needs to be brighter. Will definitely...

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Helpful?
Thank franz85
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to post your comments. Your comments regarding the bathroom light have been noted. We are delighted you enjoyed your stay with us and thank you for the feedback. It is wonderful to hear from our valued repeat guests. We look forward to seeing you again soon. Kind Regards, Franklin Jackson...

Portland, Oregon
Reviewed 5 September 2016 via mobile

We found a used deodorant dispenser and some bits of food items under the bed and the lights and tv didn't work. Still, considering it was right next to the freeway it was pretty quiet and the kids had a pretty good time in the pool.

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Helpful?
Thank C C
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to post your comments. Please rest assured this is not the standard for the Sandman Signature Hotel & Resort Vancouver Airport. Your comments will be addressed with our housekeeping team. We do hope to welcome you back in the future. Kind Regards, Franklin Jackson | Executive General Manager SANDMAN SIGNATURE...

Saint Thomas, Canada
Reviewed 4 September 2016

Upon going to bed at 10:30PM, a neighbouring room had a barking dog that persisted in barking that kept my wife and I awake despite several calls to the front desk. Although they indicated that they would send security around to investigate the noise, the barking continued through until after midnight even when I identified which room it was coming...

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Helpful?
Thank Don C
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to share your feedback. We are disappointed to learn that your time with us was disrupted. We trust the on duty management was able to resolve this to your satisfaction. We hope to welcome you back to the Sandman Signature Hotel & Resort Vancouver Airport in the future. Kind Regards,...

Reviewed 1 September 2016 via mobile

Stayed one night after long flight. Very comfy very clean very quiet. Does what it says on the tin. Dennys close by fir breakfast. Only criticism is the directions from airport on the website are hard to follow and we got lost three times

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Helpful?
Thank Sarah H
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, We delighted you enjoyed your recent stay with us. Should you require further directions in the future please contact the hotel front desk. We look forward to welcoming you in the future. Kind Regards, Franklin Jackson | Executive General Manager SANDMAN SIGNATURE VANCOUVER AIRPORT HOTEL & RESORT Phone 604 276 1144 | Fax 604 233 7733

Reviewed 29 August 2016 via mobile

Had to stay at the hotel for a quick sleep before a flight. The lobby and entrance is beautiful but the room I had was out dated and had an old stale smell. Bed was comfy. Left a bag on the shuttle in the morning and the customer service has been less than average trying to locate the bag. Not...

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Thank The FC Company ... C
Reviewed 28 August 2016 via mobile

I can not fault this hotel, the room was big two double beds. Little balcony with view of mountains and planes arriving kids loved it. The bed was so comfy and the room was immaculate . Bathroom nice and big. The decor throughout hotel was modern contemporary at reception very impressed. Staff all lovely especially the guy with the broken...

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Helpful?
Thank Mysteryshopper2013
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, Thank you for taking the time to post your comments. It is with great pleasure I read your review knowing that we have lived up to your expectations. Your comments regarding our front desk staff will be passed on to our team. We look forward to welcoming you back soon. Kind Regards, Franklin Jackson | Executive...

Reviewed 27 August 2016 via mobile

The balcony is really narrow, and there aren't that many restaurants in the hotel. It's hard to navigate, and they don't have cartoon Network on TV. That sucks. The balcony as I already mentioned, is really narrow, and the view is horrible

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Thank Caleb P
Calgary
Reviewed 26 August 2016

The lighting in the bathrooms are not very good even with the dimmer turned up all the way. In some the rooms the air conditioners are loud and some are regulated by a thermostat and some are by the nobs on the heating units. Some rooms get either really hot or really cold. There is a lot of noise from...

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Helpful?
Thank Michelangelo780
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Trip Advisor Member, We do value the feedback from our loyal guests. We thank you for your continued stays with us at the Sandman Signature Hotel & Resort Vancouver Airport. We do have ongoing preventative maintenance program in place to maintain our air conditioning units, however if we do receive comments from guests that these units are not performing...

Auckland
Reviewed 23 August 2016

Family of 2 adults, 1 x 4 year old, and 1 x 1 year old. Great restaurant on site that have high chairs and very good food at reasonable prices. Room didnt have a cot setup when i checked in but this was delivered and setup within half an hour of me asking at the front desk. Very good service,...

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Helpful?
Thank saffajosh
Reviewed 19 August 2016

The hotel staff was accommodating, although the hotel still needs proper remodeling. It seems as it had been remodeled but to its minimum. Our room needed to be changed as the sheets were stained and the ceiling had a water leak stain. The bathroom fixtures were not tight in place, they moved when the faucet was turned on and the...

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Helpful?
Thank Roxana D

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 

Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Region: Canada > British Columbia > Richmond
Price Range: €110 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
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Also Known As:
Sandman Signature Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Signature Vancouver Airport Hotel & Resort staff and other travellers.
6 questions
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9 months ago
Surrey, Canada
1 month ago
Sacramento, California

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Questions? Get answers from Sandman Signature Vancouver Airport Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room 106 and it was pretty quiet, not sure about other rooms.”
 of 5 bubbles DeanaChilliwack, 7 Dec 2016 | Read review
“Use the elevator card very slowly to get the elevator to work.”
 of 5 bubbles Traveller1852, 8 Nov 2016 | Read review
“Columbia tower is better and quieter.”
 of 5 bubbles TomKa1234, 29 Oct 2016 | Read review
“If claustrophobic see comments re elevators”
 of 5 bubbles 1812Niagara, 2 Oct 2016 | Read review
“Above the gym on 2nd floor”
 of 5 bubbles Roger.pauline, 25 Sep 2016 | Read review
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