Swandor Hotels & Resorts - Topkapi Palace
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Swandor Hotels & Resorts - Topkapi Palace

Kundu Mahallesi Yaşar, Sobutay Bulvarı No 442, Aksu, Antalya 07112 Türkiye
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Pool & Beach (767)
Swandor Hotels & Resorts - Topkapi Palace
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About

4.5
#1 of 1 all-inclusive in Aksu
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Swandor Topkapi Palace – inspired by the great Topkapi Palace in İstanbul will give you the opportunity to move to the times of Sultan Suleiman the Magnificent and his beloved Roxolana. Be ready to be welcomed like sultans in the hotel located in one of the most impressive resorts on the Mediterranean coast – Kundu, which is located 16 km far from Antalya.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Kids stay free
Parking
Wifi
Paid wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Water park
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Babysitting
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Complimentary toiletries
Hair dryer
Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Russian, German, Turkish and 1 more
Hotel links
Special Offer:Package deal
4,364Reviews930Q+A100Room tips

Reviews
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Detailed Reviews
Sonya wrote a review Feb 2023
London, United Kingdom
+1
Hotel's Favourite
5.0 of 5 bubbles
We absolutely loved coming here! One of our best holidays we have had as a family! Non stop fun from morning till night! 1st time ever in turkey! How many hotels let the kids in a night club. Was so good! As we all enjoyed it! Foam parties, pool parties, entertainment! Food was really good. Downside it was manic as we went in half term. But lots of food choice. Alchol was great. We did bring our own pint glasses as you only get half pints. It would of been nice if the pool bar done cocktails aswell. But only beer and soft drinks. But if u go and get the rum from the irish bar. You can feel it with slush!!! Beach on site, playground, football pitch. I never stayed at a hotel and not wanted to get out! But this one smashed it for us! Was very happy staying there! We had a 2 bed, clean, and big. Entertainment was outstanding! They work so hard! Encouraging to participate in games. But not pushy!!! Bus stop outside for Lara strip. All in all 5 stars from us!!! I’ve done some tiktoks of the hotel if anyone wants to see. Roughdiamond77 is the account… we would defo love to come back again
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Bus outside for Lara strip Bring your own pint glasses
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Department, Müşteri Hizmetleri / Ön Büro at Swandor Hotels & Resorts - Topkapi Palace
Responded 18 Feb 2023
Dear Guest, While aiming to provide better service to you every day with our guest satisfaction-oriented service approach, our professional team, each in their own fields, strives to create the most memorable and happy holiday experience possible for our guests. We are very happy and motivated to hear that we were able to achieve this. We would also like to thank you for your positive evaluation by taking your valuable time. We would like to state that we will always be pleased to welcome you again in our hotels within Swandor, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests. Best Regards, Swandor Topkapi Palace Management.
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Terry wrote a review Sept 2020
Bolton, United Kingdom
4.0 of 5 bubbles
The hotel is doing its level best to keep guests safe during the covid pandemic. All staff wear face masks in all area's both indoors and out. This includes, waiters, barmen, cleaners, life guards and the animation team. Guests must war masks whilst in the indoor restaurant until seated. Food is screened off and guests can no longer help themselves. Some bars and restaurants have been closed so that staff can be deployed to the main restaurant to assist guests with food selection.
We found all the hotel staff to be friendly and courteous. In particular our breakfast waiter Ibrahim Can and his colleagues Ceyda and Arife looked after us very well. The food in the restaurant is very good. The covid measures do place an extra burden on mealtimes with the restrictions on helping yourself to the food.
There are several outdoor restaurants where we preferred to each at lunchtimes. One restaurant has wonderful sea views.
The indoor restaurant is a spectacular building with large brick built vents towering into the air.

The hotel has two great jetties reacting out into the sea. These provide a great place to sunbathe with sun and shade in equal measures. There are plenty on sunbeds by the pools, on the beach and on the two jetties. Don't bother to take you snorkel as the visibility is very poor. The sea however is very warm and inviting. Many people enjoyed jumping of the end of the jetty. That was great fun.

The bar provides some branded spirits like Smirnoff and Bombay Sapphire along with quality local brands. The beer on tap is Effes which is quite palatable.

We had a great holiday at this wonderful hotel and I would highly recommend you visit the hotel.
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Date of stay: September 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Ask for a sea view or a room overlooking one of the pools.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Department, Обслуживание гостей/стойка регистрации at Swandor Hotels & Resorts - Topkapi Palace
Responded 2 Oct 2020
Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We would like to express our gratitude for your positive comment about measures due to current situation, food and beverage service and staff members. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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Irina wrote a review Aug 2020
Corby, United Kingdom
4.0 of 5 bubbles
Where do I start...
We arrived to the hotel where they couldnt find our reservation and this is where our holiday start was a bit ruined...
Im not sure still who's fault was it (im still sorting this out with TUI) but I can only say that the next day the Guest relations manager Mustafa and his team have gone up and beyond what was required to bring our holiday back on track and make it enjoyable. There was nothing else they could do to make it better, and for this I would like to say a massive thank you to Mustafa.
From updgrading us to a better and larger room, restaurant a la carte reservation, 20 min massage and late check out to constantly checking on us on a daily basis to see if we were ok and having a good time and if there was anything they could do to help us.
Even sorting out a taxi to take us into Antalya Old Town for a day shopping whilst the taxi waited for our return for 5 hrs, obviously this was not free but it made our holiday a little bit more special.
The night entertainment not sure where they get the budget from but OMG there is love music every day, entertainment in the amphitheater and main stage and not to even mention the amazing Xone disco they have every night.
Basically our night would start at 9.30 and there was program after program ...simply amazing entertainment team!
The waiters both in the restaurant and in any bars or on the pool/beach would always ask you if you want a drink , clear your table and refill the glass before you even asked them to do so.

In summary we highly recommend this place, it is an amazing resort , amazing staff and amazing facility!

We will definitely be returning sometime in the near future!

Keep up the good work Swandor Resort and management team!

See you next time!

P.S. we only gave 4 stars because of the initial issues we had when they couldnt find our reservation. Enough said on this tho lol
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Judina, Müşteri Hizmetleri / Ön Büro at Swandor Hotels & Resorts - Topkapi Palace
Responded 22 Aug 2020
Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review of our guest. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We would like to express our gratiture for your positive comment about our entertainment performances, staff members and management team. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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ADEN wrote a review Aug 2020
+1
5.0 of 5 bubbles
We were not quite sure what to expect with Corona Virus but we need not have worried. As with all of the Swandor topkapi hotel , cleanliness is very high on the list. There was plenty of hand sanitiser available, staff were always cleaning and all wore masks.
We booked a deluxe duplex ,The room was large, comfortable and spotlessly clean ,the mini fridge in both of our rooms are filled on daily basis.The pools were spotlessly clean and never felt full. We did not have any trouble getting a sun bed but it was getting busier when we left. Plenty of towels available for pool and beach. Pool bar was never busy and all the staff were friendly and helpful.
Lovely bar at the beach where you could get snacks, soft drinks and ice creams. There are wooden walkways to help you get around the sand as it does get extremely hot. The entertainment team work tirelessly to ensure people enjoy themselves with lots of different activities the Music band were amazing with playing songs to everyone test.
The food is amazing and all of a really high standard. We had breakfast in the main buffet restaurant and all of the waiters were helpful and always welcomed us with a smile,The main buffet has lots of choice on offer.
The coffee bar was also great ice cream were delicious. We had a great holiday and really did not want to come home.
The management should be really proud of the staff who work at this hotel, they really do make your holiday special
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Judina, Обслуживание гостей/стойка регистрации at Swandor Hotels & Resorts - Topkapi Palace
Responded 25 Aug 2020
Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. Thank you for such a fantastic review of your recent stay at our hotel. We are thrilled to read how much you enjoyed your experience and particularly the helpful attitude of the facilities here. We are delighted you would choose to stay with us again and we look forward to your return. Kind Regards, Guest Relations Department
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Matt M wrote a review Sept 2020
London, United Kingdom
2.0 of 5 bubbles
The hotel looks a lot better in the pictures than in reality. Service at reception was very poor but the chefs and waiters in the restaurants were good. It felt quite crowded and there was always loud music by the pool. Cocktails tasted distinctly of water. Food was pretty good for a buffet. Frequent broken glass by the pool - can they not have plastic for pool use? Glass seems so dangerous with kids around.
The location is not that great as it is bit of a trek into town and the taxis like to charge double for tourists from the hotel. The return journey was always half the price.
If you need anything organised, ask the Russian tour guides. They know how to get things done.
The bonus was the dive school on the beach who were great with my kids. I'd give them 5 stars.
Outside of the hotel the local Turkish people were really helpful and friendly.
In summary, it is about what you might expect for an all inclusive hotel. Mostly poor service but with the occasional nice surprise. Crowded but there are quiet spots if you look. Weather was hot and sunny every day of course.
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Date of stay: August 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Department, Обслуживание гостей/стойка регистрации at Swandor Hotels & Resorts - Topkapi Palace
Responded 13 Sept 2020
Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We regret to hear that you were not satisfied with your stay at our hotel. We would be happy to receive all your comments while being here in order to make all necessary corrections and make you feel happy. We may accept that the beverages offered did not meet your taste, but we would like to state that beverage menu is offered with only quality drinks. Moreover, we have a quality team is controlling the food and beverage quality from the time it arrives to the hotel and until it is being served. According to announced of Ministry of Health and Tourism our hotel has applied additional sanitary and hygienic standard measures due to pandemic. Moreover, we would like to state that our hotel owns the “Safe Tourism” certificate issued by the ministry of Health. Communicating with and meeting the expectations of every guest staying at our hotel is one of our aims to measure guest satisfaction according to our quality policy. Our call center connected to guest relations department is at the guests’ service all day. There is also a guest relations desk in front of the reception. We would be more than happy to help. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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Rukhsaar wrote a review Aug 2020
Birmingham, United Kingdom
+1
5.0 of 5 bubbles
We are currently having a lovely stay at Swandor. The hotel is huge & is never ending with twists and turn with things to to everyday. Believe me you wont get bored & it is ideal for famillies. The staff are fantastic from the high end staff to the maids that clean your rooms, they are really really polite people which is expected of the Turkish people. At night we like to go out the hotel & eat food, there are restaurants in the hotel but are not too our taste sometimes, not everyones the same. They really look after you when you go out, the bell boys call u a taxi & u can let them know if the taxi is ripping u off they can sort it out for you. The swandor indoor market is an absolute rip off for example a red bull in the swandor market is 30 TL and in market Antalya it is 7TL, massive huge diff!! Also money exchange in Swandor reception is a higher rate in sterling £ than the waiting lobby market exchange rate, pls avoid. We would just like to give a big a shoutout to RECEP, he had been amazing from start to finish & we haven't even gone home yet, so friendly, polite & cannot do enough for you. Thank you so much Recep!! Unfortunately we don't know the maids name who cleans our room everyday she does a fantastic job & goes the extra mile for example we spend the day on the beach we took half the sea & stones in our clothes ‘ you know wats its like’ lol. She cleaned every last stone up as of said cannot big her up enough. In short please dont hesitate to stay here feels more like a 7* than a 5*. Pack your bags & get over here.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Judina, Обслуживание гостей/стойка регистрации at Swandor Hotels & Resorts - Topkapi Palace
Responded 25 Aug 2020
Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We would like to express our gratitude for your positive comment about kindness and care of our personnel. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relations Department
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OLIVIA N wrote a review Jun 2022
3.0 of 5 bubbles
We have just got home from a 2 week all inclusive stay here. After our holiday was cancelled by TUI we booked this hotel last minute with Jet2 and paid £600 more but was worth it for the beauty of the hotel.

Hotel cleanliness cannot be faulted, both rooms and surroundings were spotless and staff constantly cleaning away dirty plates and glasses. However one downfall is providing drinks in glasses by the pool which resulted in a number of smashed glass a day and on occasions glass in the pool.

Never a trouble getting a space by the pool or beach regardless of time of the day which was an added bonus to the stay as pool and beach were both stunning places to sit and relax.

If English you may struggle to get served at the bar as other nationalities seem to get served first or push in front or shout over you there order to which the bar staff respond to. Most staff are Russian and Chinese with very little English and also didn’t show any enthusiasm to the guests. We found the Turkish staff very friendly and willing to do all they could for you.

Our biggest downfall was the food, as stated previously from other guests I can agree that the food is very repetitive and we had an issue with uncooked food on serval occasions (see photo). We did eat out off the complex a number of times including at the land of legends, old town and Marisun all of which were lovely meals and provided a variety at a cheaply cost. We were informed there was 3 Al a carte restaurants; two Turkish which Served liver kabab and cold tapas food, we found ourselves and other English at the buffet afterwards. We did eat at the Safir restaurant which you pay for everything; this was 50 euros for 2 mains and a dessert as we chose free wine from the hotel. Pricey and can eat out of complex for cheaper and nicer meal.

DO NOT get a taxi with the bell boy at the hotel as you will be seriously ripped off especially being English. On one occasion the taxi offered 40 euros to go land of legends where we actually paid 200 lira using a different taxi service called get transfer.com which can be found on Google. In addition we paid £60 to go to old town and back (they waited) this in itself was unusual as we got dropped off at a back alley shop and was told to wait for the manager who escorted us through and pointed us the direction to then walk another 20 minutes.

If going off the hotel use the bus over the road (D) this was 39p per ride and you could go as far as old town if you wanted but would take over an hour. We often used the bus to go further down lara beach as please note this hotel is not in walking distance from anything so would need transport in order to get anywhere.

Overall a gorgeous hotel but would not return on the basis that the staff, food and location were not as high standard we would expect on lara beach for the price we paid.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Department, Müşteri Hizmetleri / Ön Büro at Swandor Hotels & Resorts - Topkapi Palace
Responded 19 Jun 2022
Dear Partner, As the Swandor family, we would like to thank you for sharing the reviews of our guests. Reviews about our hotel are very important and help us to continuously improve our service quality. We would like to inform you that all suggestions, requests and complaints mentioned here are recorded and processed together with all departments of the hotel. We would like to give brief information about what you have written; Our kitchen department is constantly working to provide a high standard and change to our guests. In our facility, the concept of food is created by considering general expectations. Our menu in our open buffet is prepared differently every day, at noon and in the evening, and is served hot. You will appreciate that the subject of taste is a relative concept that can change from person to person. We are appreciated by many of our guests for taste and menu variety. We would like to state that we will always be pleased to welcome you again in our facilities, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests. Best Regards,
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MKT wrote a review Sept 2020
5.0 of 5 bubbles
We have recently returned from a 10 nightstay here. The Swandoor team have done their absolute best to keep the result as secure as possible. The resort is spotless with masks and sanitizers available. Rooms very comfortable and cleaned to a really high standard. Endless food and drinks with so much choice that as a group if 5 with 3 16 years olds everyone kept really happy. Lovely pool and beach area- hired a cabana for the day which was lovely. Pool lovely. Used the spa although expensive was worth it for the treat. This hotel has something for everyone- mostly Russian, British and Turkish guests. We did go to Antalya (old town) for evening shopping had a taxi and return journey was £50. We did not want for anything during this holiday- so many areas to spend your days in with several pools, the beach or the pier with sunbeds and the grass area. We also took the speedboat trip with the hotel watersports which was a highlight for us. The hotel has a calm feeling and didnt really see anyone indulging to the point of spoiling the all inclusive. Great for everyone. Felt safe and secure here. Thank you for a wonderful stay. Highly recommend this hotel.
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Department, Обслуживание гостей/стойка регистрации at Swandor Hotels & Resorts - Topkapi Palace
Responded 4 Sept 2020
Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We would like to express our gratitude for your positive comment about hotel facilities and food service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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Ejaz B wrote a review Sept 2020
High Wycombe, United Kingdom
4.0 of 5 bubbles
We stayed here for 7 nights in September 2020 during the Covid restrictions. All the hotel staff wear masks. They have body temperature cameras around the hotel and restaurants. The buffet food is only served by staff behind perspex screens. As to social distancing, we’ll that’s always difficult as you can’t control guests from all across the globe.

Having been to Istanbul, I can confidently say the hotel is an excellent recreation of the Topkapi palace. It does have a unique feel and charm.

Location wise, your half an hour from the airport and downtown Antalya. There’s a wide range of shops about 10 mins drive and Terra city mall about 15 mins. The hotel has its private beach with a main pier and separate private pier.

Pros: great helpful staff. I big shout out to Azad working in the Derya restaurant, really going to lengths to help us, even warming milk up for my son. Excellent swimming pool and water slides. Great room decor, we found the the buffet food to be really good compared to some all inc resorts we’ve stayed before. The style of food is more Turkish/Mediterranean style rather international, which we didn’t mind at all.

Cons. No iron available. You have to pay €4 to get one shirt ironed. The sound insulation is poor, we could hear the couple next door having ‘exercise’ in the early hours.

The hotel is family/children friendly. They have a kids pool, slides, kids club. There is baby changing facilities and we were provided with a crib free of charge. We did see a microwave and food blender in the restaurant for baby food.

Overall really happy with our stay and thoroughly recommend it, and this is saying something as I’m never keen on all inclusive resorts.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Department, Müşteri Hizmetleri / Ön Büro at Swandor Hotels & Resorts - Topkapi Palace
Responded 15 Sept 2020
Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We would like to express our gratitude for your positive comment about our staff members and hotel facilities. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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Josephine1988 wrote a review Aug 2020
+1
4.0 of 5 bubbles
We were so happy when we pulled up to this hotel on the bus as it’s beautiful at night. Unfortunately when we checked in and went to our room there was no electricity as there was a fault, we waited for half an hour initially patiently, but then as the engineer couldn’t fix it and it was 2am and we asked to be moved to another room so we could sleep. We were told this wasn’t possible despite a firm protest from us, we had to sit and wait in the dark for an hour and a half. Sadly when we tried to share how unhappy we were at separate points within the week to the reception staff they said they couldn’t understand English. We asked for a late check out to compensate this but were told this wasn’t possible. So sadly our holiday didn’t begin great.
It did however get much better as the week went on, the hotel itself is stunning and has so much to offer. Highlights for us were the Italian restaurant (not Italian food but still yummy and a beautiful setting) they tried to say it was fully booked but we remained persistent and they squeezed us in. The fish restaurant at the beach is amazing!
All of the staff are extremely polite, helpful and patient. The bar manager always went over and above for us and he made our stay even better.
The club on site is really fun, they serve good branded alcohol including Bombay sapphire, Smirnoff, Jamason etc but just make sure you ask for that. They serve warm nuts throughout the day and ice cream at the beach.
The Patisserie is amazing and a must to visit during your stay, there is also a quiet pool near it. We didn’t sunbath by the pool as we found it way to busy and noisy with the music but we always got a sun bed at the end of the Pierre, longer to walk for drinks but worth it.
The main restaurant felt too over crowded at times and some people just push in, nothing to do with the staff though but that’s why we preferred the other restaurants which you can eat at more than once. I was paranoid about Covid which others unfortunately were not.
Although they say late breakfast is until 11 it’s really only until 10:40 as they start to pack everything away and turn the lights off when you are still eating which we thought was rude.
It’s very Covid friendly, ALL staff wear their masks even in the 37 degree heat, which if I am honest I wish they didn’t have to do as I felt really sorry for them. There are screens up everywhere at the bar, when you get your food it’s behind a screen and somebody has to serve you. You have to wear a mask in reception and in the restaurant when you collect your food. Your temperate is checked automatically when you enter the hotel and the main restaurant.
Guest relations spoke the best English and were always happy to help. Reception staff I found quite rude so always go to guest relations if you want help.
If you want to go shopping, there is angels shopping mall which has about 4-5 shops, very limited options but it was cheap and a taxi both ways cost 20 euros.
Housekeeping are amazing, the rooms are beautiful and spacious.
Over all despite our rocky beginning we had a great week and would recommend this hotel.
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Judina, Müşteri Hizmetleri / Ön Büro at Swandor Hotels & Resorts - Topkapi Palace
Responded 22 Aug 2020
Dear Guest, On the behalf of Swandor Hotels & Resorts we would like to express our gratitude for sharing the review of our guest. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. We regret to hear that you were not satisfied with check in procedure.. We would be happy to receive all your comments while being here in order to make all necessary corrections and make you feel happier at that moment. We would like to state that all your recommendations are very important for us, besides we constantly forward them to operated departments to impove the quality of service in our property. We also would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts, where we focus on perfection by shaping all our services according to the feedback of our valued guests. Kind regards, Guest Relation Department
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Helen J asked a question 18 Jun
182 contributions42 helpful votes
Hi, any suggestions for transfers please? Thank you
David agnew asked a question 18 Jun
Glasgow, United Kingdom1 contribution
Restaurant etiquette?
ANDGunes asked a question 13 Jun
Barcelona, Spain264 contributions35 helpful votes
Is there a football field?
Answer from Adam
St Helens, United Kingdom3 contributions3 helpful votes
There is a field, where you can play football, with nets (sometimes as part of the entertainment schedule). The field is used for multiple activities at times.
Answer from purnam
Lyneham, United Kingdom24 contributions
Hi not sure during xmas, you can email, they are pretty good in replying customer queries.
Deborah G asked a question 12 Jun
Standish, United Kingdom1 contribution
Is there non-alcoholic beer available?
Answer from purnam
Lyneham, United Kingdom24 contributions
Not sure about beer but there’s non-alcoholic options available to choose
Katiebrody1 wrote a tip 17 Jun
Liverpool, United Kingdom30 contributions4 helpful votes
3.0 of 5 bubbles
"Take everything you may possibly need. Shop onsite super expensive. "
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Hardsmith wrote a tip 16 Jun
8 contributions3 helpful votes
3.0 of 5 bubbles
"I would probably book somewhere else"
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derek l wrote a tip 15 Jun
7 contributions8 helpful votes
4.0 of 5 bubbles
"Avoid Antalya Airport if possible"
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shelley r wrote a tip 5 Jun
1 contribution
5.0 of 5 bubbles
"Get to the pool early to bag a Sunlounger & hit the delicatessen when it opens to see all it has to offer - yummy! "
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sonny wrote a tip 3 Jun
Leeds, United Kingdom4 contributions
5.0 of 5 bubbles
"Booking via a company would be the best idea. Hotel transfers were all included made things a lot easier for us. No need to get a taxi!"
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Not the right property for you?
There are more places to choose from in the Aksu area.
PRICE RANGE
€194 - €396 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel topkapi palace, wow topkapi palace, wonder world, topkapi palace antalya
FORMERLY KNOWN AS
WOW Topkapi Palace
LOCATION
TürkiyeTurkish Mediterranean CoastAntalya ProvinceAntalyaAksu
NUMBER OF ROOMS
908
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SWANDOR HOTELS & RESORTS - TOPKAPI PALACE - UPDATED 2024 All-inclusive Resort Reviews & Price Comparison (Aksu, Türkiye) - Tripadvisor

Frequently Asked Questions about Swandor Hotels & Resorts - Topkapi Palace
Which popular attractions are close to Swandor Hotels & Resorts - Topkapi Palace?
Nearby attractions include The Land of Legends Theme Park (7.8 km), Lara Beach (5.8 km), and Cosmos Theatre (3.5 km).
What are some of the property amenities at Swandor Hotels & Resorts - Topkapi Palace?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Swandor Hotels & Resorts - Topkapi Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Swandor Hotels & Resorts - Topkapi Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Swandor Hotels & Resorts - Topkapi Palace?
Yes, free parking is available to guests.
What are some restaurants close to Swandor Hotels & Resorts - Topkapi Palace?
Conveniently located restaurants include Terrace Steak House Restaurant Bar, Seli Food & Drinks, and Hayat Restaurant.
Are there opportunities to exercise at Swandor Hotels & Resorts - Topkapi Palace?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Swandor Hotels & Resorts - Topkapi Palace have airport transportation?
Yes, Swandor Hotels & Resorts - Topkapi Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Swandor Hotels & Resorts - Topkapi Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Swandor Hotels & Resorts - Topkapi Palace offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Swandor Hotels & Resorts - Topkapi Palace?
The staff speaks multiple languages, including English, German, Russian, Turkish, and Ukrainian.
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