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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,381 Reviews from our TripAdvisor Community

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Showing 3,849: English reviews
newton le willows
Reviewed 14 January 2016 via mobile

This is my third time at this hotel and my last our first visit excellent no problems,on our second visit given a dirty room also shower leaked flooding the bathroom also very dangerous,room 2086 really spoiled my holiday but decided to give it another go I sent numerous emails before coming and was told please trust us once more on...

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Helpful?
3Thank dhelectrical
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. dhelectrical, Thank you for choosing our resort for your holiday at Tenerife. We regret if there was any misunderstanding regarding your room's allocation during your check in, although we hope that the reaction from our team met your expectations. Also, as our guest services team informed you upon arrival, there was no written confirmation of your champagne request....

Los Cristianos, Spain
Reviewed 14 January 2016

This is NOT the best Hotel resort in Europe. Grounds, Interior, and staff are good, but the rooms leave a lot to be desired. Dull smallish, poor lighting, bad TV reception, no SKYSPORTS. 'Capped" pipes in wall, chipped glass table, ugly stained "fruit plate"? on table. Chritmas non existant. I run out of space will not be back.

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Helpful?
Thank resort2016s
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that the service provided by our team met your expectations, although we regret if your room did not meet your expectations. You may rest assured that we have already forwarded your comments to our Housekeeping team, so they can...

Hertfordshire
Reviewed 14 January 2016

We have just booked our 4th visit in 2 years for May this year. Usually we go through Thompson however we have gone direct with Melia this time. Absolutely LOVE the place, service, food, atmosphere it's wonderful and I thoroughly recommend if you would like a luxury holiday. Can't wait to return in May and hope that we have a...

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Helpful?
Thank peach6361
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing such a lovely review of our resort at TripAdvisor! It is truly a pleasure to know that your experience at our resort met your expectations in every aspect. Each of your compliments is a great feedback for all of our team, who will be glad to know that their daily dedication to the service...

King's Lynn, United Kingdom
Reviewed 14 January 2016

Hotel looks amazing & manger & reception staff excellent. Bar staff grumpy, & if you have gone Thompsons Sensatori beware of all the small print - a joke. Very disappointing family New Years trip - NOT SUITED FOR GROUPS. Entertainment terrible - don't go for a lively night as theres isn't anything but a boring bar with a piano after...

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Helpful?
1Thank Bridget N
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Bridget N, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that our facilities and front desk staff were to your liking, although we regret if your stay at our resort did not meet your expectations in other aspects. We have already forwarded your feedback to our area...

Penarth, United Kingdom
Reviewed 13 January 2016

This hotel really was one of the best I have stayed in. The staff were attentive and the food in each of the restaurants was excellent. A buffet style was also available. We had a very nice family holiday and there were plenty of activities and relaxation to please the whole family. The location of the the hotel was not...

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Helpful?
Thank Hobbsy43
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you sharing your experience with the travelers at TripAdvisor. Your compliments on our hotel are highly appreciated, as it is due to the effort and dedication of our team, that we are able to achieve our goal - the total satisfaction of our guests. You may rest assured that we will forward your kind words to our...

Luxembourg
Reviewed 13 January 2016

I recomend the red level service. You really feel that you are on holiday. Specially the outdoor, garden pools and the beach are first class. Also the beach promenade was very nice. It was nice to make a walk to Alcala. Only 10 minuts walk.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank ros139
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We are glad to know that you had a lovely time with us and we heartily appreciate your compliments on our facilities, since our team does always its best to pamper our guests. It will be a pleasure to welcome you soon to...

Stafford, United Kingdom
Reviewed 12 January 2016

Really enjoyed our five night stay, stunning hotel, food lovely, rooms gorgeous. The only negative is that families with children should be separated from couples in the restaurant as on occasion children were running about freely, I want peace and quiet on holiday. At times we also struggled to be served a drink, the only way we got served was...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank PAStaffs
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you had a relaxing holiday with us, as we always do our best for our guests to enjoy a pleasant time at our hotel. We regret if our adults only areas did not meet your...

Berkshire
Reviewed 12 January 2016

Glad we booked Red level - small quiet hotel within the Palacio. Hotel very busy and too big - I would say it's absolutely great for young people and families. Staff were superb - wonderful food in Terrace and loved free Happy Hour at Liquid Garden to watch the sun go down😊😊😊

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank gwenbarrett
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. gwenbarrett, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. It is truly a pelasure to know that you enjoyed a lovely holiday at our boutique hotel just for adults. Also, we are glad to know that our daily open bar at Liquid Garden while the sun sets over La Gomera island....

London, United Kingdom
Reviewed 11 January 2016 via mobile

I visited the hotel with my 7 year old son and we had an amazing time. There is lots to keep everyone happy and food to make sure you leave heavier them arrived. Food. Generally enjoyed all the restuarants. There is a good selection in the Buffett and some things are made to order which does slow the process down...

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Helpful?
Thank Rupal K
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experience with the travelers at TripAdvisor. We are delighted to know that you have enjoyed a lovely time with us and appreciated the daily dedication of our team to pamper our guests. Also, your compliments on our facilities and Pangea buffet with show cooking are highly appreciated, since there is no greater reward...

Reviewed 11 January 2016

The rooms are beautiful. The hotel is beautiful, with the biggest pool in Europe. The water in the pool is really hard to swim in. You almost float, and it actually is a bit frustrating for those of us who like to swim (like exercise). The hotel is very big, and there was never a problem getting a lounge chair....

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Helpful?
Thank Chris L
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, We would like to take the chance to thank you very much for choosing Gran Meliá Palacio de Isora and rating us here on TripAdvisor afterwards. It is delightful to read that you had a pleasant stay and that you would recommend us. Thank you also for complimenting us on our pools and other facilities, since our team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: €164 - €436 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find out what time to expect the maids. If "sometime before 5pm" bothers you, ask for a more specific time. They'll be happy to oblige.”
 of 5 bubbles lynnbM6387ZA, 22 Mar 2017 | Read review
“sorry did not leave one!”
 of 5 bubbles scottmoncrieffh, 22 Mar 2017 | Read review
“Perfect. Standard of cleanliness outstanding & staff very unintrusive.”
 of 5 bubbles T7967VCstephent, 20 Mar 2017 | Read review
“Ask for a room on a high floor with a partial or full sea view”
 of 5 bubbles JanisCarole, 18 Mar 2017 | Read review
“Ask to be away from the children's pool, which starts revving up far too early.”
 of 5 bubbles DabberDB, 17 Mar 2017 | Read review
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