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Gran Melia Palacio de Isora Resort & Spa

Hotels.comUS$221*
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Certificate of Excellence
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$226*
US$221*
US$226*
US$221*
US$226*
US$221*
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Gran Melia Palacio de Isora Resort & Spa
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6,533 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,934: English reviews
Staffordshire, United Kingdom
Reviewed 29 February 2016

I don't normally do this but I feel compelled. We booked the Sensatori Tenerife for a celebration for my sons 30th it cost £9600 for a week for 5 adults and one child. it is billed as a 5 star plus, it is the worst hotel I have stayed in. we up graded to the all inclusive band thinking it...

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Helpful?
2Thank 497SANDY
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We regret if your stay with us did not meet your expectations due to the situations you described. Therefore, we would appreciate if you could contact us directly through our email gex.palacio.isora@melia.com in order to provide us with further information regarding your experience, so...

Merelbeke, Belgium
Reviewed 29 February 2016

TOP hotel, TOP service, Very friendly, Great food!! very beautiful hotel, great luxery, great location. Pool is like on a postcard. Very helpfull staff, you can ask them everything. Foods and drinks were DELICIOUS!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Anke D
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, First of all, many thanks for sharing your opinion with the rest of the members of Tripadvisor. It is a great pleasure for the Gran Meliá Palacio de Isora team to receive such a lovely review about your experience at the hotel. We are delighted to know that you enjoyed our exclusive Service. We do our best to...

Norway
Reviewed 28 February 2016

I just came back from one week vacation at Gran Melia Palacio de Isora. Few things I think management should take into account. First, when you book ocean view room it supposed to be ocean view. Unfortunately in order to see the ocean from my room I had to bend really hard from the balcony:) so I got nice pool/restaurant...

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Helpful?
Thank Sashola2016
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to read that you enjoyed an overall pleasant experience with us although we would like to inform you that the contracted all of our guests sign upon arrival is a standard lodging contract, following our country's laws and...

Stockton-on-Tees, United Kingdom
Reviewed 28 February 2016

This is our seventh visit to the Gran Melia through Thomson Sensatori and it continues to live up to its reputation for high standards. In particular we want to thank the pool concierge, RICARDO for his time and attention in helping us choose the right Bali beds every day and making sure we had everything we wanted. This was our...

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Helpful?
Thank Lynn2477
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Keith, Ms. Lynn and Ms. Katie M, We sincerely appreciate you sharing your recent experience at Gran Meliá Palacio de Isora. It is always very rewarding to benefit from such a great feedback. It is such a delight to read our beautiful facilities and our attentive team, specially Ricardo, gave you a first class experience in Tenerife. We...

Huddersfield
Reviewed 28 February 2016

Just what we needed to break up what is seems like a long wet winter. The hotel is fabulous, we paid extra for a deluxe room and it was well worth it, Also loved the idea of getting hotel credits for not having the room serviced every day, its not difficult to make a bed, and the credits paid our...

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Helpful?
Thank MillyWestYorks
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for taking a bit of your time to tell us your stay at Gran Meliá Palacio de Isora. It is a pleasure to read your good remarks and to know that you had an enjoyable and pleasant time in Tenerife and you loved our facilities and service. The entire team is looking forward to have the...

Leeds, United Kingdom
Reviewed 27 February 2016 via mobile

Had an excellent trip having worked all over Christmas. This was our 4th visit to gran melia with Thomson Sensatori and it never let's us down. Contacted Ana on reception before we arrived and she was as helpful as ever accommodating our room preference. The Pangea was very good but the choice was more restricted since moving to the individual...

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Helpful?
1Thank Leeds2042
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Greetings from Tenerife! Thank you so much for posting such a nice review on Tripadvisor regarding your stay with us last Christmas. It has been a pleasure to have you here and we are delighted to know that you spent a great time in our Hotel and you enjoyed our services and beautifully appointed rooms as well as our activities...

Kent, United Kingdom
Reviewed 27 February 2016

Just back from a well needed break in the sun to celebrate my husbands birthday.On arrival we were greeted at the Melia reception by Ronald who explained clearly all the hotel had to offer and very kindly upgraded our room to a sea facing suite,Wow!! We cannot thank you enough,the room was truly special with the most amazing view from...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank helenep552
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. helenep552, Thank you very much for your positive review regarding your stay at Gran Meliá Palacio de Isora as well as for sharing your lovely experience on TripAdvisor. We are delighted to know that you liked our Hotel and we are thankful for the words concerning our professional staff, especially Shakeel and Joe, who always do their best...

Liverpool, England, United Kingdom
Reviewed 27 February 2016

This was a very nice hotel, well maintained and lavishly decorated, in fact, the day we were leaving they had painters in giving it a fresh coat of paint. We went with the full board plus deal (not Red Level) and this included breakfast, lunch, dinner and drinks with each meal. The hotel is very large and spacious. Our room...

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Helpful?
Thank Karen M
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Karen M, First of all, I would like to thank you for having chosen our Hotel for a recent holiday as well as for sharing your experience on TripAdvisor. We are glad to know that overall you had a memorable time with us and you enjoyed our rooms and facilities, as well as on our restaurants, such as...

Holmfirth, United Kingdom
Reviewed 27 February 2016

We holidayed at this hotel for 10 days in February. We had a suite with Red Level access and half board. Overall - lovely building, rooms, grounds, pools. Very friendly and efficient staff. Check in process wasn't smooth, took over an hour to check in and staff were unsure, on our arrival, where we should check in - main reception...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Liviziki
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you very much for having chosen Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you had an overall pleasant experience with us. However, we regret if there was some kind of delay during your check in and we hope that besides this, you enjoyed your Mastersuite with Red Level access. In...

Boston, United Kingdom
Reviewed 27 February 2016 via mobile

A beautiful hotel! From the moment you walk in you feel relaxed and that you are in a true 5* resort. We arrived late the fountains were on and looked incredible! Our room was clean and bright in a lovely location moments from the adults pool. The poolside service and cleanliness was great. Restaurant service was great food presented beautifully!...

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Helpful?
Thank 007MP80
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for taking the time to share your comments with all TripAdvisor travelers. We place great importance in providing our guests with great experiences. All of the hotel's team is so happy to hear about your opinion regarding our facilities and services. I would like to thank you for having chosen our hotel during your stay in...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: €182 - €375 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Priceline, Hotwire, Orbitz, TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your Gran Melia Palacio de Isora Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
415 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room with a jacuzzi on balcony is recommended. ”
935bekir, 27 Apr 2017 | Read review
“Sea views obviously best but all rooms nice.”
quiquepepe, 27 Apr 2017 | Read review
“Sea view on a higher floor is best”
edc349, 26 Apr 2017 | Read review
“Outside baths very special. We didn't need the big terrace; large terrace rooms are ground floor and overlooked from above rooms.”
robertwF4243TT, 24 Apr 2017 | Read review
“Master Suite Sea View”
863vivf, 21 Apr 2017 | Read review
5 of 5
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US$221* /night
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Prices are for 1 room, 2 adults
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