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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,512 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,923: English reviews
London, United Kingdom
Reviewed 7 March 2016

We stayed at the Gran Melia through Thomson Holidays in February. It was beautiful, lovely rooms and great services. Food in the a la carte restaurents was superb. Fantastic for our family, kids pool.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Stevep1000
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing our resort for your holiday at Tenerife. We are truly delighted to know that your stay with us met your expectations in every aspect and we appreciate your compliments on our facilities, rooms and restaurants. We are looking forward to welcoming you soon to Gran Meliá Palacio de Isora. Best regards, Álvaro Cons Red...

Reviewed 6 March 2016

Booked this holiday via Thompson to the hotel known as the sensatori, we ve booked 5 star hotels in Europe and struggle to see them achieving a 3/4 star however this hotel doesn't disappoint. Good points ... Rooms are spacious bathrooms impressive, we booked a standard room as far as I know. Food very good and a great variety on...

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Helpful?
1Thank Adrian O
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Adrian O, Thank you for taking the time to post a review of your recent stay at Gran Meliá Palacio de Isora. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive...

Telford, United Kingdom
Reviewed 6 March 2016

The service at this hotel is superb, the staff are very accommodating and friendly, they are always happy to assist you. The grounds are spectacular, lovely architecture, gardens and pools, kept immaculate. The rooms have lovely decor and the bed was huge but some of the furniture is looking a bit tired. You can take advantage of the free daily...

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Helpful?
Thank Goughy7510
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora during your recent stay with us as well as for sharing your nice opinion on Tripadvisor. We are delighted to know that you have enjoyed a lovely time in our Hotel as well as we are glad to know that our activities program, featuring several day activities such as...

Amsterdam, The Netherlands
Reviewed 6 March 2016

As non resort residents, we went for a massage at the Club Melia. During our walk throuh the hotel, we were impressed by the modern, tasteful and classy lobby and areas. High quality service at the front desktop of Club Melia, where we got well informed of the treatments. The massages were expensive but very good.

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Helpful?
Thank NLHakka
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, We are delighted to know that you enjoyed a relaxing massage at our Spa by Clarins, since we always do our best for our customers to live unique and relaxing experiences at our luxurious Spa. We are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards, Álvaro Cons Red Glove Service Manager

Reviewed 5 March 2016 via mobile

Love this spot. Great hotel will class, trendy cool and comfort. Italian restaurant and tapenyaki are a must do, drink packages worth the extra , resort is quiet but for a week it's perfect. The main restaurant garden area is gorgeous and one of the best in it's class. Gardens and pool are awesome , red level villa would be...

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Helpful?
Thank Stephen K
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Stephen K, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you have enjoyed a pleasant stay at our resort and we appreciate your compliments on our restaurants and facilities. We are looking forward to welcoming you soon. Kind regards, Álvaro Cons Red Glove Service Manager

Reviewed 4 March 2016 via mobile

Don't listen to the one star reviews this place is amazing! The views, the actual hotel it's self is amazing and the vibe of the place is just so relaxed. The only few negative points I have are "the red level", we were sat by the pond for lunch as we did daily as the carp, lovely food and amazing...

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Helpful?
1Thank Dleadbetter
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed an overall pleasant stay and we appreciate your kind comments regarding our facilities. However, please do not hesitate that we will analyze each of your comments to keep improving. We are looking forward to welcoming you to Tenerife....

Bishops Stortford, United Kingdom
Reviewed 3 March 2016

We had a fantastic few days at the hotel,every member of staff was helpful,courteous & friendly,the rooms exceeded expectations, every little detail had been thought about throughout the hotel,the restaurants worked well & had a great selection of foods - we can't wait to go back, & happy to recommend to family & friends.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank johannaw514
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing such a lovely review of Gran Meliá Palacio de Isora at TripAdvisor. We are glad to know that you enjoyed a pleasant stay with us and that the service provided by our friendly staff, restaurants and facilities met your expectations. We hope to welcome you soon to Tenerife. Kind regards, Álvaro Cons Red Glove...

Fife, United Kingdom
Reviewed 3 March 2016

The ambiance and the staff are very welcoming. The position of the hotel is ideal if you don't want to be in the typical tourist resorts. The fitness classes are of a standard you would find in any gym and Zumba, yoga, Pilates and Latin American classes are brilliant. Well worth the 5 star rating

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Pamela L
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Pamela L, Thank you for sharing your comments with the travelers at TripAdvisor. We are glad to know that you enjoyed the wide variety of wellbeing and sports activities at our Sports Hub, featuring as you mentioned, zumba, yoga, pilares and much more. Also, it is truly a pleasure to read that you felt welcomed by our team,...

Zurich, Switzerland
Reviewed 3 March 2016

The hotel complex offers a relaxing setting for "get away from it all" vacations. We booked breakfast only (a huge variety was on offer as an expansive buffet). The seating possibilities are diverse, so one can enjoy different settings on different days. One can add meal plans (very expensive), but that is not actually necessary - town is less than...

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Helpful?
Thank David58563
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. David58563, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you enjoyed an overall pleasant holiday with us. However, we appreciate you letting us know about the situation you described at our front desk and you may rest assured that we have already forwarded your feedback to...

Colchester, United Kingdom
Reviewed 2 March 2016

I have stayed at many 5 star resorts and hotels, this tops them all. We booked with Thomson through their Sensatori brand, the flight was very comfortable, we paid for an upgrade and it was well worth it for the money. We booked full board all inclusive, the only issue I had with this hotel was the fact that Thomson...

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Helpful?
2Thank thomashrowe
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing your comments with us through TripAdvisor. We are glad to know that you enjoyed an overall pleasant experience at our resort, although please do not hesitate that we will take into consideration your suggestions to keep improving. Regarding our boards, we would like to inform you that our resort has Bed & Breakfast, Half...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: €187 - €395 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Outside baths very special. We didn't need the big terrace; large terrace rooms are ground floor and overlooked from above rooms.”
robertwF4243TT, 24 Apr 2017 | Read review
“Master Suite Sea View”
863vivf, 21 Apr 2017 | Read review
“Fantastic Master suites in red level for the children and family. Our Ocean de luxe room was also good.”
120margaretl, 20 Apr 2017 | Read review
“Our only criticism on the room, and it's not a serious problem at all was the lighting. Could do with a good light especially in the bathroom. Everything was great.”
516anneh, 20 Apr 2017 | Read review
“It would be nice not to have had the cleaners knock on the door (and sometimes enter!) at 9am! They were very clean rooms though! ”
haylieo2017, 19 Apr 2017 | Read review
5 of 5