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    Gran Melia Palacio de Isora Resort & Spa

    Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
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    US$315
    US$315
    US$315
    Traveller (3684)
    Room & Suite (741)
    Pool & Beach (705)
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    Overview
    • Excellent63%
    • Very good22%
    • Average10%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “full board” (513 reviews)
    “infinity pool” (537 reviews)
    “family pool” (305 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Gran Melia Palacio de Isora Resort & Spa
    Offers & Announcements: SummerLastMinute - 20%
    Hotel deals
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    RedLevel at Gran Melia Palacio de Isora
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    #1 of 2 hotels in Alcala
     
    Melia Jardines del Teide
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    Be Live Family Costa los Gigantes
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    Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife
    2,186 reviews
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,837)
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    1 - 5 of 4,078 reviews

    Reviewed 2 days ago

    On the first day of the offical commencement of the British school holidays (22 Jul 17), the Pool Bar prices were increased! Our drinks went up by 30%. This was denied for 2 days, with various reasons given. I questioned this up to Reception and...More

    2  Thank Samantha H
    Response from Álvaro C, Guest Experience Manager at Gran Melia Palacio de Isora Resort & SpaResponded yesterday

    Dear guest Samantha H. Thank you for sharing your comments with us through TripAdvisor and for choosing our resort for your holiday. We truly regret if some aspects of your experience did not meet your expectations, and if the situations you described made a negative...More

    Reviewed 2 days ago via mobile

    I was so disappointed with this hotel. Having stayed at the Sensatori in Ibiza last year I was so willing to pay the prices of this hotel thinking we were in for a wonderful week of utter relaxation, fab food and excellent service. This was...More

    1  Thank sunseeker150
    Response from Álvaro C, Guest Experience Manager at Gran Melia Palacio de Isora Resort & SpaResponded yesterday

    Dear guest sunseeker150. Thank you for sharing your comments with us through TripAdvisor and for choosing our resort for your holiday. We regret if your stay with us did not meet your expectations. I would like to assure you that your comments have already been...More

    Reviewed 4 days ago via mobile

    What a place, it ticked every box, well all except the wifi, which was intermittent. The Resort, room, restaurants and especially the pool area were all ideal, with the staff doing everything they could to make your stay enjoyable, just a fantastic package.More

    2  Thank ptrheaney
    Response from Álvaro C, Guest Experience Manager at Gran Melia Palacio de Isora Resort & SpaResponded 2 days ago

    Dear guest ptrheaney. I would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that...More

    Reviewed 4 days ago

    booked direct with gran melia. used car transfer service from airport that was more expensive than taxi, but there was piece of mind and no hassle at all. public areas are very clean and modern. room starting to show a little sign of wear, but...More

    Review collected in partnership with Meliá Hotels International
    Thank MrMmrsM
    Response from Álvaro C, Guest Experience Manager at Gran Melia Palacio de Isora Resort & SpaResponded 2 days ago

    Dear guest MrMmrsM. Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your...More

    Reviewed 5 days ago via mobile

    This hotel should be a three star if you are judging by accommodation. The only thing four/five star is the pool areas. The service is insincere. The food is terrible - very poor quality. The family rooms are not good. We spoke with other guests...More

    4  Thank bryonif
    Response from Álvaro C, Guest Experience Manager at Gran Melia Palacio de Isora Resort & SpaResponded 2 days ago

    Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We regret if your stay with us did not meet your expectations due to the situations you described. Therefore, we would appreciate if you could contact us directly through...More

    RedLevel at Gran Melia Palacio de Isora
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    2,186 reviews
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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Breakfast included
    • Bar/Lounge
    • Beachfront
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$214 - US$716 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 578
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, TripOnline SA, Cancelon, Cheap Tickets, Travelocity, HotelQuickly, Hotwire and Evoline ltd so you can book your Gran Melia Palacio de Isora Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Tenerife >
    • Guia de Isora >
    • Alcala
    • Also Known As
    • Gran Melia Palacio De Isora Hotel Alcala ,
    • Gran Melia Guia De Isora ,
    • Palacio De Isora Gran Melia ,
    • Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
    Add Photo Photos
    Traveller (3684)
    Room & Suite (741)
    Pool & Beach (705)
    Dining (374)
    Hotel & Grounds (2276)
    Bathroom (86)
    Family and Play Areas (33)
    Business Centre & Event Rooms (8)
    Nearby
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    RedLevel at Gran Melia Palacio de Isora
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Treboryesnat
    23 July 2017|
    AnswerShow all 5 answers
    Response from Mark G | Reviewed this property |
    Yes, straight across the roads on the far corner. The outside snack bar also shows some
    1
    Vote
    Ze Ze S
    21 July 2017|
    AnswerShow all 2 answers
    Response from ozcano2017 | Reviewed this property |
    Hi. Unfortunately I do not know but larger towns are not that far away from resort. Suggest you call the hotel desk and I am sure they would be able to give the most reliable feedback. I hope it helps. Good luck.
    1
    Vote
    FoxyDublin37
    21 July 2017|
    AnswerShow all 2 answers
    Response from LAD1955 | Reviewed this property |
    Loads of people bought there drinks in, don't suppose they like it too much, but so many people did it. (including us) Also they only give you one bottle of water in your room for your entire stay.
    1
    Vote
    Room Tips
    "Avoid inter connecting rooms, however, you are not initially given a choice."
    Read review
    "Sea view would be great"
    Read review
    "don't upgrade for the partial ocean view. there is too much vegetation for you to see anything..."
    Read review
    "Rooms overlooking central garden or see would be much better than those on the outside looking at roads etc."
    Read review
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