We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gran Melia Palacio De Isora

Save
Share
Avenida Los Oceanos S/n, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
Hotels.com
Snaptravel
US$300
View deal
Travelocity
eDreams
travelup.com
View all 17 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (6378)
360
Panoramas (89)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Read more
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Melia Palacio De Isora
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
Read more
Room & Suite (1,162)1,162
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish and 1 more

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
31Restaurantswithin 1 km
3Attractionswithin 1 km
10339Reviews842Q+A100Room tips
Traveller rating
  • 6,352
  • 2,210
  • 1,034
  • 405
  • 337
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Andrej G wrote a review 6 May
Maribor, Slovenia7 contributions3 helpful votes
We got to this hotel as a free upgrade since our original hotel was closed due to covid-19. I can not express my satisfaction enough. Location is superb. The hotel is big, but does not seem so. The staff were very welcoming, nice and respectful. Peace entered, problems left. Apart from the saturday night gig which sometimes sounded like a karaoke night, perfect.
Read more
Review collected in partnership with Meliá Hotels International
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 6 days ago
Dear guest Andrej G, Firstly thank you for choosing Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of TripAdvisor. We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities, staff as well as on our location. We are looking forward to welcoming you again soon. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Piali A wrote a review Apr 2021
Seattle, Washington22 contributions
Hotel's Favourite
We stayed in a master suite, resort view, for four nights in April with half board. Due to covid and occupancy, the breakfast buffet was open but we had the choice of two a la carte restaurants for dinner. This resort is absolutely gorgeous. The rooms, the pools, the lobby, the restaurants, the open areas...all stunning. Our room was comfortable and had great amenities. The only area of improvement we have is the dinner options. The staff seemed overrun and the service was just okay. When you pay half board, you expect some variety and we didn’t get it. Breakfast was excellent despite having to wait for staff to serve you at each station (they were friendly and fast).
Read more
Date of stay: April 2021Trip type: Travelled with family
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 4 weeks ago
Dear guest pialia2018, I would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you have enjoyed a pleasant stay with us since we daily strive to create memorable experiences. However, we truly regret if some aspects of your stay did not fully meet your expectations. We would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. The entire team is looking forward to having the pleasure to welcome you at Gran Meliá Palacio de Isora. Best regards, Alejandro Naranjo Guest Experience Manager
Read more
uschijoshua wrote a review 2 May
San Francisco, California3 contributions
As a world traveller and NOT a resort lover, I must admit I fell in love with Gran Melia: With its 10th biggest, crystal clear salt water pool among all hotels ww, nestled into the landscape by top architects (in contrast to the fortress-looking Ritz or the Royal Hideaway in La Galeta, a true eye sore), the guaranteed sun-spoilt location in the South West of the island, the service and abundance at breakfast convinced me that I maybe back a second time - and I routinely never go back to any place a second time!
Read more
Date of stay: April 2021
Value
Service
Sleep Quality
Room Tip: Our room (1115) faced the pool and the Ocean - very nice!
See more room tips
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 1 week ago
Dear guest uschijoshua, We would like to begin by thanking you for taking some of your valuable time to share your review and for choosing Gran Meliá Palacio de Isora for your holidays. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. It will be my pleasure to pass on your kind words to the team and we hope to have another opportunity in the future to welcome you back again. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Nicola B wrote a review Apr 2021
Muttenz, Switzerland170 contributions138 helpful votes
Since I'm always looking to write reviews highlighting all aspects of a stay, I would like to start with a huge compliment: the hotel in general, its location, facilities and especially the outstanding staff would deserve an excellent review with 5 points. However, our somewhat special experience with how we got treated by the management in an extraordinary situation and the very negative ending of our 10 day holiday is not allowing for more than 3 points: as every tourist, we were required to have a negative PCR test on arrival. This was done in Switzerland and there was no complaint. Two days before our departure we again were supposed to take another PCR test to fly back home. So far nothing special. Like most other guests we trusted the suggestion by the hotel regarding a "medical expert" coming to the hotel (from Quironsalud). Unfortunately, this test was done not considering any rules of a smear test (we work both in the medical sector): it was not taken from the upper part of the nose but from the middle and it was done in approx. 4 seconds (instead of 20+)! While we already knew that the result cannot be trusted, we were very unlucky that one of the two "wrong" tests showed a positive result. And even though we insisted hard on having a second test done, we were locked into our room (together with our 2 year old) and only allowed the next day to take two second tests. And even though the quick test (not surprisingly) showed a negative result, we were forced to stay another day in the room until the result of the PCR test (again negative) was there. While we - as probably anyone else - appreciate the caution of the hotel, we at least expect that someone will take the responsibility in case of an error with such significant impact and at least refund for the damage: the hotel as a trusted intermediary and the medical institution as the provider. Until today, both institutions disclaim any responsibility - even though in the discussions with Quironsalud every proof of the test gone wrong came to light! So long story short: as a guest, I do not feel being taken seriously. The management of Gran Melia Palacio de Isora is welcoming as long as everything goes as usual. Put into extraordinary situations you may be exposed to rude behavior.
Read more
Date of stay: March 2021
Value
Rooms
Service
Helpful
Share
Aires N wrote a review Apr 2021
Lisbon, Portugal2 contributions
We spent 5 days there and the experience has been amazing. Great staff, beautiful views and good covid19 rules. We stayed at the Red level. 2 people that i have to highlight from the staff. Monica, responsible for our room and Vero at the reception. They both did all they could to make our stay unforgettable.
Read more
Date of stay: April 2021
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 2 weeks ago
Dear guest Aires N, We would like to begin by thanking you for taking some of your valuable time to share your review and for choosing Gran Meliá Palacio de Isora for your holidays. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. It will be my pleasure to pass on your kind words to the team and we hope to have another opportunity in the future to welcome you back again. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Previous
PRICE RANGE
US$205 - US$480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Gran Melia Palacio De Isora
Which popular attractions are close to Gran Melia Palacio De Isora?
Nearby attractions include Playa La Jaquita (0.1 km), Playa de Alcala (0.7 km), and Cafeteria La Divina (0.7 km).
What are some of the property amenities at Gran Melia Palacio De Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio De Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio De Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio De Isora?
Yes, parking is available to guests.
What are some restaurants close to Gran Melia Palacio De Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at Gran Melia Palacio De Isora?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Gran Melia Palacio De Isora?
Yes, dry cleaning and laundry service are offered to guests.
Does Gran Melia Palacio De Isora offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gran Melia Palacio De Isora?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Are there any historical sites close to Gran Melia Palacio De Isora?
Many travellers enjoy visiting Casa Fuerte (13.7 km) and La Fuente de los Tres Chorros (13.7 km).