We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gran Melia Palacio De Isora

Save
Share
Avenida Los Oceanos S/n, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book with up to 45% off!
US$582
US$235
View Deal
SAVE US$347
Free cancellation until 16/07/21
Reserve now, pay at stay
Hotels.com
eDreams
US$262
View Deal
Free cancellation until 07/08/21
Reserve now, pay at stay
SnaptravelUS$234
Expedia.comUS$235
HurbUS$582
View all 14 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (6226)
360
Panoramas (89)
Videos (1)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Read more
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Melia Palacio De Isora
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
Read more
Room & Suite (1,161)1,161
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book with up to 45% off!

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
32Restaurantswithin 1 km
3Attractionswithin 1 km
10,137Reviews838Q+A100Room tips
Traveller rating
  • 6,193
  • 2,194
  • 1,021
  • 397
  • 333
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Voyager35337980309 wrote a review Feb 2021
1 contribution
We spent 4 days in this hotel. Everything is extremely well organized. The hotel in general is super clean. The rooms are in a very good state. (maybe some improvement in the lighting system would be good). The breakfast is amazing, the several swimming pools amazing. The view on the ocean amazing. The pool bar amazing! The restaurants (opened) amazing. The anti COVID program is very well done and efficient, without being too restrictive. Animations for kids, dedicated service for them. At least our kids were the happiest persons on Earth for a couple of days! And on top of this, an amazing staff - receptionists, cleaning team, waiters, kitchen chefs - all of them so nice, so dedicated, so helpful. Fantastic! And rare enough to be underlined! Really an outstanding stay. Many many many thanks to the whole team for everything. We are used to travel and really fell privileged to experience this stay. To repeat as soon as possible...
Read more
Review collected in partnership with Meliá Hotels International
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 2 days ago
Dear guest Voyager35337980309, Thank you for choosing gran Meliá Palacio de Isora and for the time spent to share your review. We are delighted to know that you and your family enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. Also you may rest assured that I will forward your kind compliments about our service to the rest of the team, who will be glad to know that our aim to service is appreciated. We hope to have you soon to Gran Meliá Palacio de Isora. Kind regards. Alejandro Narnajo Guest Experience Manager
Read more
MadridReichel wrote a review Nov 2020
Etterbeek, Belgium504 contributions79 helpful votes
+1
Hotel's Favourite
I have been in this magnificent hotel before with family and friends , usually in summer and we always enjoyed it. But this time, with Covid, with less guests, our experience was even better, surprisingly. The service was kind and helpful all the time. Alejandro, the quality manager welcomed is warmly and took care of us during all the stay. They gave us a beautiful comfortable room, with beautiful bathroom, Clarins amenities. And so overwhelming sea views!!! Meals were fabulous in the restaurants and breakfast was very assorted and tasty. There are several swimming pools, one for children with water slides and a pirate boat, another huge one, the familiar and the infinite pool (the largest in a hotel in Europe) and others, plus the spa. There is also kids club and different activities for children, also in the pools. Then also life entertainment some evenings, music and life shows to have a drink outside and enjoy the fantastic weather in the evenings too. Just walking around and enjoying the indoors and outdoors decoration, the sea views to la Gomera Island and the unique infinite pool makes you wish not to step out of the hotel for days. And the smell... If you try this hotel, you will go again!
Read more
Date of stay: November 2020Trip type: Travelled with family
3 Helpful votes
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 22 Nov 2020
Dear Guest MadridReichel. I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our pool areas, facilities as well as regarding our gastronomic offer ideated to create unique culinary experiences. We are looking forward to welcoming you again. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
niall b wrote a review Feb 2021
3 contributions2 helpful votes
An overpriced bland dinner. Would avoid ocean club restaurant. Decided to get an air blown pizza which was really disappointing. It was an inflated bland piece of bread with some serrano ham on priced at €20.
Read more
Date of stay: February 2021Trip type: Travelled as a couple
2 Helpful votes
Helpful
Share
Daniele wrote a review Feb 2021
Madrid, Spain1 contribution
After one week in Gran Meliá Palacio de Isora we can only say few words to describe the perfect stay and completely safe environment that all the staff created for the guests: from the check in to the room, everything is well designed to avoid contact and respect social distance; all the staff is well trained and helpful, special mention to Marta and Alejandro who constantly care of the guest and make you feel at home, an amazing home. Also the restaurant staffs, Roberta, Laura and Lucia are always working hard and smiling, offering a premium service. Pablo from the Oasis bar is remarcable for his experience and kindness. I hope to come back soon to the hotel to enjoy the facilities and spend an amazing time with all the staff, the real treasure of the resort.
Read more
Date of stay: February 2021
Location
Cleanliness
Service
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 2 weeks ago
Dear Guest Daniele_1984_Ita. I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our staff, with special mention to Marta, Roberta, Laura, Lucia and Pablo, and the instalations of our pool areas, facilities as well as regarding our gastronomic offer ideated to create great experience, here, at your second home, at Gran Meliá Palacio de Isora. We are looking forward to welcoming you again. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Stefan S wrote a review Feb 2021
Puerto de la Cruz, Spain3 contributions
We had 2 fantastic weeks @Red Level and enjoyed the hospitality so much; starting with the front man at the entrance: Adolfo; Desk Manager @Red Level: Ronald, plus the sweet and smiling waitresses @Red Level: Estefania, Laura, Yesica, Liset, and Jessica. Not to forget the Sundowners every evning, with Fernando and Angel at the bar; plus Matias and German serving delicious Tapas. And our nice talks with chefa "Relaciones de invitados": Marta. We can warmly recommend to stay at the beautiful Gran Melia Palacia de Isora in Alcala-Tenerife, we had a tremendous experience. And will come back, for sure.
Read more
Date of stay: January 2021
Location
Service
Sleep Quality
Helpful
Share
Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 3 weeks ago
Dear guest stefansG6657MC, First of all, thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in Gran Meliá Palaci de Isora. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. It will be my pleasure to pass on your kind words to the team and we hope to have another opportunity in the future to welcome you back again. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Previous
PRICE RANGE
US$205 - US$480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Gran Melia Palacio De Isora
Which popular attractions are close to Gran Melia Palacio De Isora?
Nearby attractions include Playa La Jaquita (0.1 km), Playa de Alcala (0.7 km), and Cafeteria La Divina (0.7 km).
What are some of the property amenities at Gran Melia Palacio De Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio De Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio De Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio De Isora?
Yes, parking is available to guests.
What are some restaurants close to Gran Melia Palacio De Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at Gran Melia Palacio De Isora?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Gran Melia Palacio De Isora?
Yes, dry cleaning and laundry service are offered to guests.
Does Gran Melia Palacio De Isora offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gran Melia Palacio De Isora?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Are there any historical sites close to Gran Melia Palacio De Isora?
Many travellers enjoy visiting La Fuente de los Tres Chorros (13.7 km) and Casa Fuerte (13.7 km).