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RedLevel at Gran Melia Palacio de Isora

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Calle La Costa, S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from RedLevel at Gran Melia Palacio de Isora
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
Travellers' Choice
Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience.
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Room & Suite (351)351
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Car hire
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Solarium
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:Book with up to 45% off!

Location

Full view
47Car recommended
Grade: 47 out of 100
31Restaurantswithin 1 km
3Attractionswithin 1 km
1,983Reviews193Q+A100Room tips
Traveller rating
  • 1,561
  • 254
  • 99
  • 40
  • 29
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Popular mentions
Jurate G wrote a review Jan 2021
5 contributions1 helpful vote
+1
We came around in the middle of January and stayed at Redlevel. At this time around, Hotel did not have many guests, thus only two restaurants were active - Oasis and Sea Grill. Products were good quality, quite few seafood dishes, exquisite presentation, served in fine crockery - all fitting luxury class hotel criteria. Regarding the food taste, in our dearest opinion food was lacking some taste, chefs should pay more attention to kitchen's work. Rooms are large, spacious, the layout is comfortable , however the bathroom requires more light. Repairs were done awhile ago. Mattresses are comfortable and bedding is good, the hotel provides pillows menu. Hotel's territory is very large, an abundance of greenery which is reminiscent of Asia. Redlevel has a calm environment, swimming pool water was heated, and up till 6 p.m you are welcome to treat yourself to coffee and snacks in the lobby bar. Throughout the day you can get water, coffee and tea - was very convenient. Next to the hotel, about 50 meters away there is a little bay with access to the ocean, swimming there is allowed. Walking across the bay there is a coastal path leading up to Los Gigantes which was about 3 km, an ideal path for a jog. Hotel borders a town of Alcala, full of cafes, shops and beauty salons. Overall Hotel's service is good, the staff is accommodating.
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip: ocean view is recommended
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1 Helpful vote
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Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 23 Jan 2021
Dear guest jurateg2021, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holidays and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that we will forward your kind compliments about our service of excellence to our team, who will be glad to receive them. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, Alejandro Naranjo Guest Experience Manager
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Richard Q wrote a review Dec 2020
87 contributions80 helpful votes
+1
Hotel's Favourite
Wonderful Experience Stayed for just under 4 weeks and had a very relaxing time. The hotel is doing a fantastic job in these very challenging times. Gym - had to be booked and only 2 persons allowed. New equipment and is the best gym I have used in any hotel I have visited. Restaurants - the Asian, steak house and the Italian (open only at weekends) is definitely worth a visit. Breakfast is very good with lots of choice. Staff in the Red Level area are friendly and helpful, but were stretched at times and needed help. They are doing a great job. No management around to help/assist! Room - 4068 has frontal sea views with hot bath on the terrace. The maids were very thorough when they cleaned. Happy Hour - 5-6 daily. A nice touch by the hotel where they offer complimentary drinks and tapas. Unfortunately, there are some guests that make it a cat fight and are very greedy. Expect to queue to get a drink! The evening entertainment in the square is very good and the show they put on a Saturday night is in the Las Vegas class; don’t miss...Alejandro who works the bar is excellent. Tip for the management: advertise the shows better. Missed the first Saturday as unaware the show was on! In summary the hotel is excellent and would recommend. However, remember there is very little to do, or visit outside of the hotel unless you get a taxi, or hire a car. Finally, I would like to say a massive thanks to 2 JEWELS IN THE CROWN Vero and Gala and of course all their team. The Meliá group should be very proud of you all. Well done 👏👏 The GM (who I didn’t see in nearly 4 weeks!) has an all round fantastic team. Once again, we’ll done Meliá and thank you.
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Date of stay: December 2020
1 Helpful vote
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Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 15 Dec 2020
Dear guest RichardQ220, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that you enjoyed the room, all our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at the Red Level at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
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Elizabeth G wrote a review Jan 2021
1 contribution
We stayed at the Red Level hotel for 1 night. The hotel is spectacular with lush gardens, many pools and the most welcoming staff ever. The current Covid restrictions make things challenging but the team still truly are at your service and just strive to make your stay the best. The butler even prepared a wonderful bubble bath on our balcony with hibiscus flowers and candles. Special shout-out to Ronald, Gala and Mohammed who go the extra mile to make your stay memorable. We’re looking forward to staying again soon!
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 15 Jan 2021
Dear guest O562IQelizabethg, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holidays and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that we will forward your kind compliments about our service of excellence to our team, who will be glad to receive them. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Tenerife Holiday Rental & Sales wrote a review Jan 2021
Playa de las Americas, Spain17 contributions5 helpful votes
We made the mistake to reward ourselves a Christmas gift by booking 2 nights at RedLevel a DeLuxe room for over € 500,00 per night (included a discount of 20% on promo code). Being Residents in Tenerife, it is not something we would normally do, but with the pandemic and 22:00 curfew we felt it might be entertaining. We had emailed the reception prior to find out if there were any restrictions at all, we were informed that other than the curfew and a 2 meter distancing policy there were none. We had great expectations from the 5+ star accommodation. Check-in was smooth enough, but getting to the room it started to go wrong. The room is very dated and not very big, not what you might expect for € 500,00 per night, old tv on the wall (not even Smart, no internet/wifi). Toilet and shower are tiny with a phone in the toilet placed in a spot where you would not want it. Then we checked out the tv, we were looking forward to watching the Christmas eve show on the BBC channel. To our surprise there were no International channels at all, this not what you expect at this level. We reported the problem to reception who said they would send a technician, knowing full well that it was not a problem in the room, but the whole hotel had no International tv signal. They assured us they would get it fixed, by late afternoon there was still no signal and we went to reception once more, to be told that the whole team was working on it. Breakfast and dinner was included in our stay and as we were advised to book a time on arrival we had booked restaurant Pangea for Christmas dinner on advice of the reception manager. It was not good weather and all dining is taking place on covered terraces exposed to the elements so it was not very comfortable. There was a set menu which to our surprise consisted of a fish appetizer, a fish starter and a fish main course followed by a pork dish. There was no choice between courses, one of us likes fish the other does not so we did not understand the menu choice at all. We did eat our food and it was presented well, but lukewarm on cold plates which made it a bad experience. Staff was nervously hopping about everywhere not seeing a thing, not at all how it should be at this level, where you do not see staff, they just there when you need them. When ordering a glass of wine at the start of the dinner, the waitress poured such a small amount in the glass that we had to call her back and asked her to correct it which she did. However, when ordering a second glass the exact same thing happened and again we had to ask for it to be corrected. Drinks are not included and a glass of wine costs € 5,00 surely you can expect a normal measure of wine, just like the tables around us. No excuses were made! We went back to reception to find out if the tv channels were on, but we were informed they were not. At this time I complained about this fact and the poor dinner and indicated that we were not enjoying our stay and were contemplating checking out. We went to the room and ended up playing games on a mobile phone. This was Christmas eve for us. Nothing in the room or the entire hotel makes you feel it is Christmas, including the dinner. The next day we went to the pre-booked breakfast. It was windy and there was no buffet service so you had to order from the waiters. There was plenty of staff about, but again all running about nervously not seeing anything. When we finally got to ordering breakfast we were already cold from sitting in the wind. We ordered bacon and eggs on toast and coffee (with sweeteners). The toast came first in the form of a chunk of whole wheat baguette, so we asked once more for toast, it came in the form of 2 slices of warm integral bread. The coffee came, but without sweetener, we had to ask 3 different waiters to bring the sweetener which eventually came when the coffee was cold. We ordered a second cup which we had to ask twice for. We then left as the gusts of wind were getting to strong to sit out there comfortably. On our way back we went passed the reception to see about the tv channels and they said they were still working on it, somehow, it being Christmas day i did not quite believe that. On arrival we had also booked the Spa of which we are both fans having lived in a country where every house has a sauna. At 14:00 we went to the spa where we enquired about the type of sauna and to our surprise we were informed that the sauna and jacuzzi were not open due to Covid. This is exactly what we had enquired about prior to staying at the hotel. Had we been informed that this was the case we would have cancelled. I went to the reception once more and informed them we would not be staying that night as we would be far more comfortable in our own home. We had booked the Oasis restaurant which 2 hours prior to us having dinner showed a set menu online, with choices, but on arrival it turned out to be a la carte. We ordered our meal (not everything was included in the RedLevel stay) and it was pleasant enough although I question the menu choice and the level of cooking skill, not 5 star! Then came the bill, wrong, too many drinks on it. We asked the waitress to correct it, it came back, again wrong, still to many drinks on it. So after 3 times they got it right, amazing how a 5 star hotel has waitresses using scrap pads to note the drinks and food, even our local back street bar uses handheld pos devices. So it was time to check out, we had already put our luggage in the car so we only needed to pay the bill for drinks at the reception. Upon scrutinizing the bill I noticed a item that I could not place, it was supposed to be a drink we had in a bar we did not even know where to find. When telling the reception manager he proceeded to go through each and every docket from that bar and of course could not find it but charged us anyway, by this time I had enough and it did no longer matter because I had decided to claim a refund as non of it was as promised. I had already written that I would do so by email and followed it up with more or less the above once we were home. The hotel director was very sorry that we not had the experience we were hoping for, but in no way apologetic for all the mishaps and offered us an upgrade when booking again with them. An upgrade to what, the same level we were in already, what a slap in the face. We demanded a refund and then put a figure of 50% on it. Every email i sent got answered with a lengthy reply from the experience manager who also found it necessary to call me in person to explain once more their point of view, despite the fact I straight away told him I would prefer to do things in writing. He insisted to speak, constantly interrupting me, quite unusual for someone supposedly trained to deal with guests at all level. The final result was that the hotel stood by their offer of an upgrade on a future stay and would not refund a cent, the reason being we had stayed till 9 pm on the night of departure. Total disregard for the extreme poor performance on a multitude of occasions, not an apology in sight. Our recourse is to file a formal complaint with the consumer office, a process that takes over a year so we decided to give them the worst public review hoping that some people read this and stay away from this highly overrated superficial place that should not have 5 stars at all, not in any department! Goes without saying we will never set foot again in any Melia hotel anywhere in the world.
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Date of stay: December 2020
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2 Helpful votes
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jeansoignies wrote a review Dec 2020
Soignies, Belgium5 contributions5 helpful votes
As a negative PCR test was required,after the 19th of November, many people had probably cancelled their stay. Therefore, there were very few tourists and the atmosphere was very quiet. The draw back is that only 2 or 3 restaurants were open which limited the choice of food and that the services at the Red Level lounge were reduced . The staff are very friendly and smiley. We had a Red Level deluxe room with large terrace and whirlpool bathtub which is presented on the website as a 89 m² room with a 42 m² terrace, but we now understand that 89 m² include the terrace, so that I would not recommend staying 3 in this room. We enjoyed the large terrace with loungers, comfortable chairs and a parasol. The food is excellent, especially at the Asian Nami restaurant. The Oasis restaurant was a bit cold when it was windy. All in, all a very pleasant stay.
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Date of stay: November 2020
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Response from Alejandro Naranjo Molina, Otros at RedLevel at Gran Melia Palacio de Isora
Responded 14 Dec 2020
Dear guest jeansoignies, Firstly, thank you for choosing Red Level at Gran Meliá Palacio de Isora and for sharing your detailed feedback with the travelers of TripAdvisor. We are delighted to know that you have enjoyed a pleasant stay with us since we daily strive to create memorable experiences. We would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. We hope to have the possibility to welcome you again. Kind regards, Alejandro Naranjo Guest Experience Manager
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Previous
PRICE RANGE
US$272 - US$565 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
90
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Frequently Asked Questions about RedLevel at Gran Melia Palacio de Isora
Which popular attractions are close to RedLevel at Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.2 km), Playa de Alcala (0.9 km), and Cafeteria La Divina (0.9 km).
What are some of the property amenities at RedLevel at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at RedLevel at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at RedLevel at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at RedLevel at Gran Melia Palacio de Isora?
Yes, free parking is available to guests.
What are some restaurants close to RedLevel at Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at RedLevel at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at RedLevel at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Does RedLevel at Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at RedLevel at Gran Melia Palacio de Isora?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to RedLevel at Gran Melia Palacio de Isora?
Many travellers enjoy visiting La Fuente de los Tres Chorros (13.9 km) and Casa Fuerte (13.9 km).