This was the absolute best MVCI experience we have ever had! If anyone at MVCI Corporate HQ wants to get a baseline example of what truly exceptional service is then stop here! The views from our room were spectacular, we had a gorgeous balcony terrace with views of the pool and Mediterranean… so so good! The service was better here than at any 5 Star Luxury Property we have ever stayed. The front desk was attentive, friendly and perfect. In my opinion the two that were spectacular were the 2 Concierge Staff: Aga and Pilar. - you two made this family reunion truly spectacular. Muchisimas Gracias para todo!!
Myself and my parents have been returning year after year since the the resort was built, around 25 years ago. Clean, spacious, well equipped apartments with good amenities. The staff are very friendly and accommodating. A special mention to Fatima who always goes out of her way to make sure your stay goes as smoothly as possible and greets you with a smile. Looking forward to returning soon.
Marriott has a mess at this resort. They took a “deposit” of €300 for a 3 night stay and had my CC on file. After two days we hit the deposit so they called and demanded another €300 deposit. I explained that they have my card on file and that should be enough to settle at the end. This is my experience at other resorts as a MVC owner and as a guest staying about 50 nights per year. They did not want to have CC on file and I did not understand why they needed me to keep making deposits. So I asked to close out the deposit. Then it turns out that one previous meal was not sent to front desk. So they asked me to pay cash (at restaurant) or settle at front desk… completely crazy. The left hand does not know what the right hand is doing and the front office does not settle bills except on pre-payment. The rooms are fine but a bit dated. if you do not rent a car there is limited ability to access anything as Marbella is about a 20 minute taxi and nothing else is really close. We knew about this in advance but it is a bigger issue than we thought. Also the timeshare folks were calling constantly to upsell us … finally we quit picking up the phone. Another piece of advice: if you have a gift give it to us, don’t make us come and get it and talk about your sales pitch. Will never stay here again.…
We arrived at Malaga airport on 20th March 2022, it was cold, windy and wet for the next 11 and 1/2 days !! As the locals were telling us the worst they had seen in a lifetime!! Add to that the heaviest down pour of Sahara sand I have ever seen. Not even close to what we hoped for.. But the staff at Marriott's Marbella Beach Resort (MMB) worked tirelessly to get the Resort cleaned up for their guests. and always with a smile. We could thank them enough for all their efforts. and we got to enjoy 2 and 1/2 days of sun at the very end of our two weeks. Thank you to everyone at MMB for giving us some semblance of a holiday, despite everything the weather threw at us. If you get the chance make sure you go to their Spanish evening, great fun, food and entertainment.
Marriott’s Marbella beach resort is a 5star hotel with a daily rental type of vibe. If done in a family & friends setting, it has an amazing price/performance rating. Although the food is not included in the price, rooms/houses are splendid. Cleaning and overall attentiveness is top notch. Hotel restaurant has amazing cooks and amazing facilities. Definitely recommended.
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