Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
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What you can expect during your stay
- Face masks required for guests in public areas
- Stay-at-home policy for staff with symptoms
- Contactless check-in
- Contactless check-out
- Individually wrapped toiletries
Updated 23/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cap Cana
Updated 23/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 10 hotels in Cap Cana
Location
Cleanliness
Service
Value
Hyatt Zilara Cap Cana is the newest all-inclusive resort exclusively for adults in the beautiful gated community of Cap Cana. Located on the sought-after shores of Juanillo Beach, Hyatt Zilara Cap Cana is a tropical paradise where guests can indulge in all-inclusive luxury surrounded by local culture, magnificent ocean views and incredible amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Children Activities (Kid / Family Friendly)
Valet parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Private balcony
Room service
Safe
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct for Lowest Rates & Exclusive Benefits!
Location
Full view
38Car recommended
Grade: 38 out of 100
63Restaurantswithin 10 km
16Attractionswithin 10 km
Contact
Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
Getting there
Car HireSee all Cap Cana car hire
4368Reviews274Q+A100Room tips
Reviews
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Given the stress of work, I spend quite a bit of time researching our vacations. We often stay at the Four Seasons, the Mandarin Oriental or other five-star hotels, so our expectations have become quite high. The Hyatt Zilara Cap Cana is on par with the service, quality, cleanliness and facilities that these hotels offer. I certainly didn't expect this from an all-inclusive resort. The open-air lobby is stunning, and you can sense the stress dissipate as you take in the stunning views of the ocean, the hotel's pools and perfectly-manicured landscaping. The cook-to-order food is far superior to what you typically would expect at an all-inclusive resort. We typically ate breakfast and lunch at Shutters, a restaurant available to Club members and located adjacent to the ocean. We requested Edward, who referred to his section as "his office" and always made us laugh and provided exceptional service. As Club members, we were assigned to a butler, Frandy, who would surprise us with chocolate-covered strawberries or would locate us at the pool to see whether we needed anything. For instance, our adult son has dietary issues and Frandy spoke to the chef in advance to ensure that our meal would be pleasant. Frandy was excellent, and when my son explained to the Club staff that he needed a computer to complete an internship application (my son's computer lacked a separate mouse), Domingo offered his own computer for my son to use. The evening entertainment - even the less-advertised performances near the firepits - was excellent. The fitness center puts every hotel gym, and frankly most private fitness centers, to shame. The center was unbelievably large and stocked with first-class equipment of every kind. We certainly plan to return - and, as I write this, we are only halfway through our vacation. I highly recommend the resort. It is difficult to imagine a better experience anywhere.…
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Date of stay: July 2022
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Hotel's Favourite
What an amazing resort! For one it’s absolutely beautiful, well kept and safe. The food is excellent and drinks are excellent. It has an amazing gym and so many restaurant options. It has healthy options as well. This was hands down the best resort experience we have had. The staff is all so friendly and helpful! Team Shutters and Anthony and the gym staff were outstanding, mainly the spin instructor and yoga instructor.
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Date of stay: June 2021Trip type: Travelled as a couple
8 Helpful votes
Helpful
Response from Victoria Balbuena, Sales at Hyatt Zilara Cap Cana
Responded 12 Jul 2021
Dear 272debbier, It is a pleasure to learn that you were delighted with our gastronomic offer and the amazing services provided in our hotel. We hope to welcome you soon to our premises to experience the hospitality of our people, the quality of our services and facilities. Best regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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What started as a business trip turned into the most relaxing couples vacation. We were traveling for work but added on a few extra days at the end of the trip to enjoy Cap Cana. First, the meeting team and facilities were amazing. We host this annual event for 180-200 people each year, and the comments that we got were that this was the best ever! Everyone felt appreciated and pampered beyond belief. Meeting staff was amazingly responsive to every request, and the venues were beautiful. Food was great, which is not always the case for all-inclusive properties. After our event wrapped, my husband and I stayed a few extra days to relax and unwind, and things only got better. Very quick drive from the airport, so you can get to enjoying the property quickly. The beaches are beautiful (Mind the seaweed - they do their best, but it can get bad. Just grit your teeth and get through it, and the water is beautiful.) The pools were pristine, and if you're not having a good time, that's your own fault. There is literally something for everyone - peace and quiet, music, dancing, classes, shows, you name it! I heard the spa was amazing, but I didn't get a chance to take advantage of it, next trip for sure. The service was out of the world attentive. Special shout out to our butler, Rafael. He took amazing care of us. I can't say enough good things about him and the entire staff, and we'll definitely consider returning in the future.…
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We chose the Zilara adult only resort as our first Hyatt visit. It is also our first experience in Cap Cana. We were here for a week in early April. In truth, we were expecting a nicer sea as the satellite images showed. In the end, actually the beach and the sea is not that amazing. The water is milky rather than turquoise and there is a lot of seaweed. Things are a little better at the neighboring Secrets resort. We were also bothered by the unpleasant wind on the beach and from the sea. The wind inside the resort was already very weak or non-existent. This is just our take on the location of the resort. Everything else was amazing. From the welcome by our butler Mr. Frandy, thank you for everything and also for the help at the end with finding a taxi. For us it was a new concept and an excellent experience that there is still much to discover. And we really discovered a lot of BEST. We highly rate the concept of The Pier main restaurant. A wide range of freshness, quality, cleanliness, service and smiles. Really helpful staff, including the managers. Good wine with food and also other beverages. We also had an emerging experience at Brandos and Journeys, thank you you were amazing. And in the evening definitely One Ayed Cat bar, amazing and emotional cocktails at the same time. In conclusion, just clean everywhere, plenty of sunbeds, and smiling and helpful staff.…
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Date of stay: April 2022
Value
Rooms
Service
Helpful
The Hyatt Zilara in Capa Cana is an excellent location. Amenities are great with excellent customer service. The entertainment is amazing. I love the attention and creativity provided by Arturo and the staff. I particular enjoyed the 4th of July event. It was amazing! Management staff are also excellent in particular Arismendy Martinez. The butler service provided by Marcelo was very attentive with excellent follow up. Highly recommend#Hyatt Zilara Capa Cana
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from Victoria Balbuena, Ventas at Hyatt Zilara Cap Cana
Responded yesterday
Dear Robert L, Thank you for sharing your comments regarding your experience with us! we are so happy that our services have made such a positive impact on you and your companions. Also, we feel proud of the effort from our team and we highly value you mentioned our associates in your comments. We are going to extend your comments to Mr. Arismendy Martinez and Arturo. We feel grateful for your trust in us, and we are looking forward to welcoming you once again to our paradise. With our hands in our hearts, Regards from Punta Cana! Madeline Serrano Social Media Coordinator Hyatt Ziva & Hyatt Zilara Cap Cana
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Our summer vacations were incredible, We visited the hyatt and it was an unforgettable vacation, The attention in that hotel is first class, From the arrival everything is perfect. The entertainment is super fun and they have many activities including crafts that are super good, Arturo, Ramón, Diomedes and Jean were very kind and they treated us very well. The rooms are big and spacious, The food and drinks are very good, A special greeting to Mayreny, Danny and Leydy, it is a beautiful hotel we will return.
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from Victoria Balbuena, Ventas at Hyatt Zilara Cap Cana
Responded yesterday
Dear Q4365EFmercedesm, Along with your positive comments, we must share our gratefulness for allowing us to welcome you to our Hyatt Cap Cana. Knowing we achieved your expectations during your stay gives us a lot of pride. Our main goal is to provide our customers with outstanding experiences and first-rate services. Furthermore, we feel proud you confirmed the effort from our team built a difference during your stay. Likewise, we highly value you mentioned our associates in your comments. We are going to extend your comments to Arturo, Ramón, Diomedes, and Jean. Conjointly to your indubitable experience, we cannot wait to be hosting you for your next vacation trip. With our hands in our hearts, Best regards, Madeline Serrano Social Media Coordinator Hyatt Zilara & Hyatt Ziva Cap Cana
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My partner and I came to Hyatt Zilara for a babymoon, having only been to one other all-inclusive resort before in Mexico. Our stay and experience was above and beyond what we hoped for. If you can swing getting a club room, do it. The club gets you access to the club only pool, lounge/bar with private check-in and concierge, and being able to eat at Shutters for breakfast and lunch. Our ocean view club room was located in the building directly above reception facing the ocean so you’re centrally located to everything which we really appreciated, especially being 6 months pregnant. The club also gets you access to your own personal butler who takes care of renting cabanas, organizing your transportation and activities, etc. Basically your own personal concierge. Our butler Luis was awesome and even comped us a bottle of D.R. rum., and a special bottle of wine and macaroons and chocolate in our room one evening. The food all over the resort was fantastic, we’re talking restaurant quality food. What was also nice and unexpected were the portion sizes were smaller, not huge American portion sizes but enough to order an appetizer, main, and dessert and not be stuffed to the brim. Also as someone who can’t drink right now I appreciated that they also had mocktail suggestions on the menu as well! I do wish they had more Dominican food for us to try though. At the resort we had previously gone to it seemed like everyone got up early and put their towels down to claim their spots close to the pool but we did not find that to be the case here. Granted there were still some instances of that happening but we never had an issue of not being able to find a spot to lay down. Even at 2pm on a Thursday we found an empty palapa on the beach that we were able to hang out under. The resort did have a list of daily activities and a backup rain activity plan for everyday but if you’re someone looking to party and go clubbing at the resort every night this is not the place for you. We would have dinner, stop by the pastry and coffee bar for an after-dinner cappuccino and then head up to the room by 10:45. Lights automatically go off on the balconies at 11pm and we were never kept up by loud noises. Everybody working at the resort was very nice and helpful. We extended our stay by one day and there was a little bit of headache figuring out how to go about doing that but once they got it figured out it was no problem. Overall I think we’re going to have a hard time finding another all-inclusive resort that hits the high standards that Hyatt Zilara has set. If you’re thinking about booking it, do it.…
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Get the club room if you can
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Helpful
We really enjoyed this beautiful resort. The resort was spotless and the service from the staff is amazing . Everyone was so friendly and made us feel so welcomed. At the Pier Buffet, Miguel conception , Santo, and Francisco provided great service . Anthony made us a very special breakfast every morning. Only thing missing is that there is no dancing.
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Response from Victoria Balbuena, Ventas at Hyatt Zilara Cap Cana
Responded yesterday
Dear 725TinaVacat, Due to the positive ideas, you have expressed regarding your recent stay, we must share our complete gratitude and gladness. Also, we feel proud of the effort from our team and we highly value you mentioned our associates in your comments. We are going to extend your comments to Miguel Concepcion, Santo, Anthony, and Francisco. Accordingly, to your genuine experience, we are looking forward to hosting you for your next vacation trip. With our hands in our hearts, Best regards, Madeline Serrano Social Media Coordinator Hyatt Zilara & Hyatt Ziva Cap Cana
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This was our first time to vacation in the Dominican Republic and we will definitely be back. The accommodations, food, service, our butler Frandy were spectacular. Zero absolutely zero complaints. We are world travelers and this spot is a top 5. Highly recommend it!
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from Victoria Balbuena, Ventas at Hyatt Zilara Cap Cana
Responded yesterday
Dear wprice007, The positive experience you have recounted regarding your recent stay in our Hyatt Zilara Cap Cana, It's the expected vacation we want to offer to all our guests. Thus, we must share our complete gratitude and gladness for sharing with us how we succeeded in achieving your expectations. Undoubtedly, we feel prideful of the effort from our team and we highly value you highlighted our associates in your comments. We are going to spread your comments to Frandy. Accordingly, to your genuine experience, we are looking forward to hosting you for your next vacation trip. With our hands in our hearts, Best regards, Madeline Serrano Social Media Coordinator Hyatt Zilara & Hyatt Ziva Cap Cana
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Had a wonderful time, the facilities were new and beautifully maintained. The staff was all around very nice and helpful.The service at the Reef Pool bar with Francisco and Ravel made the trip memorable!
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Date of stay: July 2022Trip type: Travelled solo
Helpful
PRICE RANGE
US$519 - US$692 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
375
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Claim Your Listing Frequently Asked Questions about Hyatt Zilara Cap Cana
Which popular attractions are close to Hyatt Zilara Cap Cana?
Nearby attractions include Juanillo Beach (0.4 km) and Beers of the World (1.1 km).
What are some of the property amenities at Hyatt Zilara Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cap Cana?
Conveniently located restaurants include Blue Marlin, The Steakhouse, and Sanctuary Town Cap Cana.
Are there opportunities to exercise at Hyatt Zilara Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cap Cana have an airport shuttle?
Yes, Hyatt Zilara Cap Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Zilara Cap Cana have airport transportation?
Yes, Hyatt Zilara Cap Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.