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Boulevard Zona Hotelera, Cap Cana, Punta Cana 23002 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (12554)
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Panoramas (21)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sanctuary Cap Cana
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 10 hotels in Cap Cana
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Airport transportation
Valet parking
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
13Restaurantswithin 1 km
2Attractionswithin 1 km
8398Reviews1725Q+A100Room tips
Traveller rating
  • 6,455
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Popular mentions
Madeline B wrote a review Yesterday
1 contribution
We stayed in the Castle portion of the resort and Eric was our Butler. He was amazing! He was super helpful and welcoming. He took great care of our family and I highly recommend having him as your butler. Some of the fabulous staff that made our New Years trip so amazing include: Carlos, Capucchino, Coca Cola Light, Fido, Pinky, Sexy Belly, Gasolina, Happy Boy, Elizabeth, Black Diamond, and Juan. If I did not mention their name, it is not because the they weren't amazing. EVERYONE WAS AWESOME. The food was also delicious which I feel like is not always common at an all inclusive resort.. the italian and asian fusion restaurants were my absolute favorites but even the room service was yummy! I have been to multiple all inclusives (2 previously in Punta Cana) and none of them compared to The Sanctuary. The staff puts so much thought and effort into making your experience memorable. I have already recommended the resort to multiple friends of ours. I will be back 100%.
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip: Ocean View in the Castle!
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catmom49 wrote a review Feb 2020
North Royalton, Ohio5 contributions10 helpful votes
Hotel's Favourite
This resort was amazing. The entertainment team was excellent! The rooms are large and the view from our room was breathtaking. This is our second trip here and it was just as good if not better than the first. The drinks were good and the service was great! Can't wait to come back!
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Date of stay: February 2020Trip type: Travelled as a couple
10 Helpful votes
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Response from SanctuaryByPlaya, Director de Relaciones Públicas at Sanctuary Cap Cana
Responded 10 Feb 2020
Dear catmom49, Taiguey! Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Regards,
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Katherine Adams wrote a review Yesterday
Annapolis, Maryland2 contributions1 helpful vote
I cannot say enough good things about this resort! We stayed for 7 nights and had excellent food, drinks and service throughout the entire trip. We were in a premium luxury ocean suite, with a tub on our back porch overlooking the ocean and it was amazing. Would definitely recommend this room! The resort was not at fully capacity which was actually wonderful -- you had no issues finding a chair at the beach or pool, you didn't have to wait for drinks, the staff was extremely attentive and friendly and it was really refreshing being able to relax quietly or get more involved with the activities/partying. The food is very good for the most part. Some of the meals were inconsistent but overall we always enjoyed it and found something yummy with every meal. The steakhouse was delicious, Blue Marlin has the most epic view, and all of the food in Sanctuary Town was so good if you want something a little more casual. I read other reviews about drinks being weak but I certainly did not experience that issue! Our favorite part of it all was the staff, they are THE BEST-- hands down the best experience I've had at any resort and so much of it is because of the extreme attention, friendliness and welcoming nature of the staff. We loved the entertainment staff - Sexy Belly, Cappuccino, Coca Cola Light, Fido... they were awesome. They made us feel like family by the end of our trip. Also, special shoutout to our favorite bartender JEURI down at the pub in Sanctuary town. We loved him sooo much! Thank you to everyone who made our experience a 10/10. We will recommend this resort to anyone and can't wait to come back.
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Date of stay: January 2022
Rooms
Location
Service
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Stephen C wrote a review Yesterday
1 contribution1 helpful vote
I stayed at the Sanctuary Hotel in Cap Cana on Jan 2022 for a couples trip and I highly recommend this hotel for anyone looking to enjoy an all inclusive resort that provides a great combination of entertainment, food, and leisure. The first thing that I’d like to compliment the hotel and on is the staff. To put it simply - they are incredible. Our butler, Jesus, was very attentive and made sure we were happy at all times. The entertainment staff was incredible. Specifically - Sexy Belly, Fido, Cappuccino, and Coca Cola we’re all really fun and welcoming. For anyone who is not sure if they want to participate in the daily activities they organize you should. They make it fun for everyone regardless of age or where you come from. I’d also should give a big shout out to my good friend Jeuri who runs the Irish bar in sanctuary town. We were to hang out with him several nights playing darts and talking about life which were one of our favorite things to do. The food is very good pretty much any place you’d look to go. The main restaurants (steakhouse, Italian, and Asian fusion) are all very good. The food in sanctuary town is also very good and definitely underrated. Specifically the sushi place - which is new- was extremely good and on par with high end sushi bars. Blue Marlin has amazing views and very good seafood. I’d recommend it for lunch because you can’t beat the view and open air. The Buffett is really good too and gives you a good array of choices no matter what you’re in the mood for. The pools are all really nice and you can get a more fun in the sun experience or a quiet more laid back experience depending on which pool you go to. The pool bar doesn’t make you wait at all for drinks. Everyone at the bars and the server are very attentive and quick to get you a drink. The beach is really nice and there are a good amount of chairs. Is a bit on the smaller side - which would probably be my only negative thing to say about this whole place. That said though, we spent several days at the beach and I loved each day there. When it comes to all inclusive stays you won’t get much better than Sanctuary. The staff is incredible and we left feeling like we were saying goodbye to longtime friends. Thanks again to Jesus, Sexy Belly, Fido, Cappuccino, and Jeuri. They deserve another shoutout.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Hammons wrote a review 19 Jan
Jackson, Tennessee12 contributions3 helpful votes
Sanctuary This was our second trip to the Dominican Republic, but first trip to Sanctuary. This time for a 40th Birthday celebration. If you are looking for a beautiful resort, this is it. Our friends stayed in the castle section, and us in a junior beach front. The castle pool was beautiful, but smaller. It is a great place to take beautiful pictures. We also experienced great service: Ismael, Yeri, Enrique, Elizabeth, Mr Gucci (Eudy). inocensio and Adela at the Love Bar were awesome, they took great care of us every night! Main pool was awesome with Happy Boy, and Keila. Nancy took great care of us and our suite with daily housekeeping. I do miss her! They have a great personal trainer Black Diamond. He is always there to help if needed. We also loved the spa. Definitely recommend it. Hydrotherapy was a little cool for me, but hot tub and steam room was refreshing. The entertainment staff was engaging and energetic, Sexy Belly, Copuchino, Fido, pinky, cola cola,Juan. The food was very good and the options are plenty! We tried all the restaurants, and we were not disappointed! Favorites for us were the Wok, Steakhouse, and Italian. Sanctuary Town was our go to for a late night snack, usually the brick oven pizzas, but also sushi, ice cream, or burger. I do apologize for any misspelling of names.
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Date of stay: January 2022Trip type: Travelled with friends
1 Helpful vote
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PRICE RANGE
US$300 - US$550 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary cap cana hotel punta cana, sanctuary cap cana resort
FORMERLY KNOWN AS
Sanctuary Cap Cana By AlSol
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
324
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Frequently Asked Questions about Sanctuary Cap Cana
Which popular attractions are close to Sanctuary Cap Cana?
Nearby attractions include Juanillo Beach (0.7 km) and Beers of the World (0.01 km).
What are some of the property amenities at Sanctuary Cap Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Cap Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sanctuary Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sanctuary Cap Cana?
Conveniently located restaurants include Blue Marlin, The Steakhouse, and Sanctuary Town Cap Cana.
Are there opportunities to exercise at Sanctuary Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sanctuary Cap Cana have airport transportation?
Yes, Sanctuary Cap Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Sanctuary Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Cap Cana?
The staff speaks multiple languages, including English and Spanish.