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Hacienda Temozon, A Luxury Collection Hotel

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Hacienda Temozon, A Luxury Collection Hotel
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347 Reviews from our TripAdvisor Community

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Paris, France
Reviewed 2 weeks ago via mobile

Such a nice location and great history! No doubts that the features are in line with what you expect (room, pool, design etc..) But it is a pity to have a such bad service from the staff and a poor quality for the food . Ok for paying half what I paid , ok to pay a 150$/night not more

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Helpful?
Thank PhR1
Ricardo M, Director of Operations at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Good morning dear PhR1, Receive my warmest greetings on behalf of The Haciendas' executive team. Thank you very much for taking the time to share your comments. We truly regret the fact that your perception of the quality and services at Hacienda Temozon is not positive and for that we sincerely apologize. I would like to get some additional details...

Poole, United Kingdom
Reviewed 3 weeks ago

Attractively laid out hacienda with extensive grounds where Bill Clinton and George W Bush have stayed. Friendly iguanas and some beautiful birds in the grounds. We were given a complimentary upgraded room which was spacious with a lovely bathroom and deep sunken bath as well as powerful shower; lots of good quality towels. Fridge in room but no coffee/tea making....

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Helpful?
1Thank Judy G
Ricardo M, Director of Operations at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Judy G, Please receive my warmest greetings on behalf of The Hacienda's Executive Team. Thank you so much for taking the time to review our property! It looks like you had a great time at Hacienda Temozón. I'm glad you enjoyed your complimentary upgrade. I take this opportunity to extend an open invitation for you to come back to...

Canada
Reviewed 3 weeks ago

Amazing little gem with very tall hedge and fence around it so you feel well protected. Nearly impossible to see this place from the outside - cocoon like. They had an event going on so we asked if we could just walk the grounds with our dog and have breakfast (without our dog) and they we happy to accommodate us....

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Helpful?
Thank Mike5466
Ricardo M, Director of Operations at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Mike5466, I trust this communication will find you more than well. Thank you very much for taking the time to review our properties! I'm glad you enjoyed your experience with us. We are very proud to serve Mexican coffee which is one of the best kept secrets of our amazing country. We are happy you enjoyed it as well!...

Smithfield, VA
Reviewed 15 February 2017

We were planning a trip to Yucatan state to visit Mayan ruins when I realized I had enough SPG reward points to bag a room at Hacienda Temozon. So glad I did. Travelers to the Mayan ruins at Uxmal and the Puuc Route will drive right past the exit for Temozon Sur, where the hacienda is located, so it's not...

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1Thank 73Duck
Seattle
Reviewed 13 February 2017

The hacienda is beautiful inside and out. The grounds are amazing and worth walking around. You can read about the history of the hacienda in the lobby area where they also feature old photos. It's a really interesting story. Our room was very comfortable, clean and well appointed. The service is impeccable and the dining was great. We stayed two...

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Thank mbartrip
Duisburg, Germany
Reviewed 13 February 2017

As the hotel was fully booked during early January's peak season we only visited for lunch in their Temozon restaurant sitting on their shadowed veranda overlooking the beautiful pool and beautifully landscaped gardens. The freshly baked bread and the organic food surprised us positively and the service was impeccable and attentive at all times. Even our rather casual attire (a...

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Thank dieeilige
Washington DC, District of Columbia
Reviewed 8 February 2017

We stayed four nights at Hacienda Temozon for my sister's wedding, and our stay couldnt have been more perfect and magical. Discreet and seamless service, beautifully and authentically decorated rooms, delicious food, professional handling of the entire wedding from beginning to end, we couldn't have been happier with our stay. A uniquely magical experience, and a must for any lover...

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Helpful?
Thank muratdaglitovar
Ricardo M, Director of Operations at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Muratdaglitovar, First off, congratulations on your sister's wedding! We wish your entire family the best of the best for the years to come! Thank you so much for taking the time to review our beautiful Hacienda, we are thrilled that you were able to experience it and that you enjoyed it to the fullest. We truly appreciate your kind...

San Miguel de Allende
Reviewed 5 February 2017

Hacienda Temozon is a beautiful property and a great spot to have a relaxing lunch when returning or going to Uxmal. It is about 15 minutes right off the main road. Lunch is served on their large veranda. Service is outstanding and the food was excellent. It is well worth the price to visit this spot and indulge your senses.

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Helpful?
Thank neelokb
Ricardo M, Director of Operations at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Appreciated Neelokb, We sincerely hope this message finds you more than well! Thank you so very much for taking the time to share your experience at our beautiful Hacienda Temozon with the world. We are truly happy that you enjoyed your experience; thank you very much as well for your kind compliments on the food and service, you just made...

North Branch, Minnesota
Reviewed 3 February 2017

The grounds and setting are beautiful and the people could not be more kind. As we drove through the entrance gate, we were met with immediate service with our car and luggage and a welcome drink on the hotel terrace. We enjoyed a deluxe suite with an outdoor terrace and plunge pool. Upon request they placed paper lanterns around filled...

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1Thank chrissyleaz
Ricardo M, Director of Operations at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Chrissyleaz, Please receive my warmest greetings on behalf of The Haciendas' Executive Team. It looks like you had an amazing experience at Hacienda Temozon and for that we are truly happy and thankful that you took the time to review us on TRIP ADVISOR. It is great to hear, or read in this case, that you took our TRUC...

Nice, France
Reviewed 1 February 2017

a place away from the beaten tracks... a place where time seems to be stopped a place where you just want to relax and enjoy mornings, days and nights A very warm welcome, very good food served and large large rooms in the historical parts of the hacienda !!!

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Thank fabrice b
Ricardo M, Director of Operations at Hacienda Temozon, A Luxury Collection Hotel, responded to this review

Dear Fabrice B, Please receive my warmest greeings on behalf of The Haciendas' Executive Team. We trust this communication will find you more than well. Thank you so very much for having taken the time to review our Amazing Hacienda sharing your nice comments with the World! We are very lucky to have a property where, indeed, it feels like...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hacienda Temozon is one of the most valuable residencies built in the 17th century, located in the Yucatan Peninsula. Just a 35 minute drive from Merida’s International Airport, this place is surrounded by a landscape where henequen was formerly cultivated and sisal was widely produced. Among the natural attractions that surround the place are the Lol-tun cenotes and caves, and the Uxmal Mayan Ruins. Its high-elevated ceilings and the exquisite ambiance of its 28 guest rooms and suites evoke the splendor of the colonial times when these premises were built. The 37 hectares covered by the site, a large pool, the cenotes, wonderful paths, and a spa offering treatments inherited from the Mayan culture merge so that guests take a deep plunge into relaxation and comfort. ... more   less 

Additional Information about Hacienda Temozon, A Luxury Collection Hotel

Address: KM 182 Carretera Merida-Uxmal | Temozon Sur, Temozon 97825, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Temozon
Price Range: €232 - €405 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Temozon, A Luxury Collection Hotel 5*
Number of rooms: 28
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Also Known As:
Hacienda Temozon Merida
Hacienda Temozon Hotel Merida
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Temozon, A Luxury Collection Hotel staff and other travellers.
2 questions
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Simi Valley, California

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Questions? Get answers from Hacienda Temozon, A Luxury Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I highly recommend the trip to the cenote for a swim! The mule cart ride is a fun treat!”
 of 5 bubbles chrissyleaz, 3 Feb 2017 | Read review
“Reserve a room with a plunge pool.”
 of 5 bubbles IEM10011, 24 Jan 2017 | Read review
“Reserve one of the suites. The price differential is worth it”
 of 5 bubbles danwB6402BU, 23 Jan 2017 | Read review
“Ask for room near lobby and with a hamack inside the room”
  • Torn towels. Skinny and hard not plush and soft. Need to replace towels
  • Gap between wall and bathtub were a spider hid from being hit with shoe.
  • No place for a roll of toilet paper.
  • Lost it´s shine.
  • Needs detailed cleaning.
 of 5 bubbles Notsag, 3 Jan 2017 | Read review
“The area where the stables were are closed up and a bit stiffling..the rest is perfect”
 of 5 bubbles marieheleneca2016, 1 May 2016 | Read review
5 of 5