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The first clue to the service levels at this hotel should have been that it took several days of calling in order to even make a booking because calls went unanswered and there was no voicemail option to leave a message.
The second clue should...More
1 Thank jhop2017
Response from Director_BSSM, Director General at BlueSense Sierra MadridResponded 29 January 2017
We wanted to thank you for your feedback. While we wish, you had a better experience, it will help us to learn and to improve in services. We work hard to deliver an exceptional guest experience, and it's apparent in this case, we fell short....More
Nice rooms, bad breakfast (coffee, juice are a real horror, boiled eggs were cold, lunch and dinner ok, good variations at spa, but unfortunately a bit dirty Spa with lots of mold. Massage was worth the price.
Service was ok but overcharged. I would pay...More
1 Thank Oliver H
Response from Director_BSSM, General Manager at BlueSense Sierra MadridResponded 7 January 2017
Many thanks for your comments on TripAdvisor. From the direction of the hotel we will take into account your evaluations on the quality of the breakfast and we will try to improve the quality of the breakfast.
I visited Bluesense with my parents and sister. The program consisted in a massage, spa, and dinner. The price was not excessive, but yet it was too much for what we got.
According to our opinion the massage was “average” in general (not very strong,...More
My stay in the BlueSense was a disappointment. The hotel recently changed owners and according to my friends in the local area has had several complaints made about quality of service. The owners clearly pay little attention to the day-to-day running of their hotel -...More
2 Thank McChazza
Response from MabelRo R, Subdirectora at BlueSense Sierra MadridResponded 16 July 2015
First, I wanted to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case,...More
We spend a weekend here on a bull board basis. Meals were quite good, specially if you fancy veggie food, although meat was also available. Also, if you are into spas, you will enjoy this place. Staff was very helpful and friendly, and this is...More
US$50 - US$170 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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