I stayed here with my husband and my mum and dad, ( 5th - 9th October 2020), we had a lovely stay here, lovely place very friendly staff, Liam and Mitch are very good. Food was very nice keep it up! The only thing I would say that was disappointing the breakfast should be included in the price of the room, but other than that it was perfect. I would definitely stay here again and recommend to other family and friends. We stayed in room 7 which had a lovely view from the window overlooking the river. And what a room it is. Rooms were very clean and tidy ( keep it up Tracy and the lad don't know his name ) well done. When visiting the Broads again I would definitely stay here again. Nikki Frith
Not impressed - the room was poky, not what was expected for the price charged. To use the toilet, you had to back onto it as it was shoved into a barely accessible corner, you also needed to beware of the vanity unit which jutted out in front of the toilet, being careful not to crack your head open on it. Breakfast was a takeaway bag of muffin, cereal bar and apple - not the best post-lockdown breakfast we have had, but certainly the worst. The hotel is in a lovely location but that is all it had going for it. Waiting time to order anything was long, then waiting time ro get what you ardered was even longer. Customers arriving after us were served ahead of us, the whole thing was rather shoddy and didn't seem to have been very well thought out.
We stayed at above hotel for a 4 night break. The location is great but the accommodation was terrible. The TV did not work and they could not fix it. The room was never serviced due to Covid restriction, which meant we had to ask for toilet roll, coffee and milk. During the evening there was constant banging of the doors until 11pm. The morning breakfast was delivered in brown paper bag with a couple of muffins, apple and bottle of water. You could have a cooked breakfast at extra cost. The staff were more occupied with people using the pub and restaurant than the residents staying Covid has changed a lot of things and this business is not giving the service and applying resources to supporting the staying guests
We stayed here the room was quite basic but very clean. The view from the room was lovely which made our stay. The guy which I think was the manager was very accommodating he looked after us very well. Service was quite slow but to be expected in these times. The hotel and pub is a bit tired looking, garden area lovely right on the river. We ate in the Swann which was very average, steak was ok though
Unfortunately the food was poor quality and disappointing. I had a burger and admittedly the burger itself was lovely. However the chips with it were cold and the garlic prawn skewer was simply five cold prawns in a bowl that didn’t even taste of garlic. Mums warm sandwich was also cold, with a cold lump in the bread therefore Appeared partially frozen, chips were also cold Dads steak and ale pie consisted of hardly any meat but main problem was cold chips again and cold vegetables Nobody checked on our table as we were eating despite the place being empty however we were asked if everything was ok upon our table being cleared which in fairness was instant. Being too polite we said it was fine. When asked again we told the truth that the meals were very average however we did not wish for any money back because we were very hungry and therefore ate it, upon reflection I should have refused to pay for the prawns as five cold prawns in a bowl is not what you expect when it’s advertised as a skewer of garlic prawns. Edible , overall taste was ok, but the fact the food was cold when the place was empty is not ok and you would expect the chef to have more pride in what is being sent out, as a professional chef you cannot send out a poor meal without realising you have done so…