Hotel Lev
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About
Looking for a place to stay in Levice? Then look no further than Hotel Lev, a small hotel that brings the best of Levice to your doorstep.
Free wifi is offered to guests, and rooms at Hotel Lev offer a flat screen TV, air conditioning, and a minibar.
During your stay, take advantage of some of the amenities offered, including 24 hour front desk, newspaper, and a convenience store. Guests of Hotel Lev are also welcome to enjoy a hot tub and an on-site restaurant. For travellers arriving by car, free parking is available.
Travellers looking for Italian restaurants can head to Pizzéria Fontána.
We’re sure you’ll enjoy your stay at Hotel Lev as you experience everything Levice has to offer.
Location
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Every time when I mentioned this situation to the staff they pretended to not speak English and I felt treated rudely.
And then there is breakfast from 7am on working days, but sometimes they changed the times without telling me, so I had to go to work without breakfast. Also they say breakfast is included, but in fact you have to pay for a second coffee.
When I complained in a friendly way to the manager she said, she wouldn't care and that there is nothing she could do about it.
I talked to other guests and they made similar experiences, especially when it comes to house keeping. So, I'm very disappointed with this place and would not recommend to stay at Hotel Lev.
In addition to this, we have booked a lunch for ca 20 persons for the same day. It was a Saturday, however the hotel was quite empty (only 2-3 rooms looked occupied).
The 1st bad surprise was the location (and the size) of the room: despite the high availability of the rooms, we were given (probably) the smallest double room with “view” only to the inner yard. Most of the rooms have view on the street; however we were given one of the worst rooms. In addition to this, you can have a look on the photo of the bathroom door (next to the shower cabin).
Second surprise was when we asked if it is possible to have late check-out on Sunday morning. The (by the way, very POOR) breakfast is served till 10:00. The check-out is also at 10:00 (!!!). We have asked for 1 or 2 hours late check-out and we were told that the hotel policy (price-list) is that we should pay +10 €!
Really? When the same day we have paid quite a big amount of money for the lunch of 20 people (while the restaurant was otherwise completely empty), they could not give us free late check-out? The answer of the receptionist was “I will ask my Manager and I will let you know”.
So, in the morning, we were expecting to receive an answer on the request. However, when wake-up (at 7:00), there was no warm water in the bathroom! The receptionist answered that they will switch-on the warm water (!!!) and in 15-20’ it would be ready. However, the warm water was available only at 9:00! So, the message here is: no warm water in out-of-office hours!
No answer yet to the request for late check-out, so the receptionist was asked and answered: “sorry, you have to pay 10 € if you want to check-out after 10:00”! Even if for 2 hours the guests could not have shower, still no late check-out was granted for free (no apologies either for the lack of warm water).
At the check-out the receptionist was asked if the hotel Manager was asked regarding the request for late check-out. She replied “I do not know. I will have to talk to my colleague who was in shift last night and I will let you know”. After some hours, she called back and said by phone: “My colleague told me that she asked the Manager and he agreed on free-of-charge late check-out. Is everything OK now?”. The answer was, of course: “No, it is not OK because we did not get this information on time. Now we have already checked-out, so what is the point on telling us that the Manager agreed on our request?”
In few words; besides the really POOR breakfast and the (unacceptable in any hotel of the world) lack of warm water in the morning, the attitude of the hotel staff is completely unprofessional.
To be avoided!
The staff was great, spoke English. Food was also very good and cook was able to accommodate our special request that was not part of the menu. Breakfast had many options, you can ask the staff to make you a special coffee and an omelet.
The wife wasn’t as good in out room, but this seems to be the norm in most hotels. The room cleanliness could be improved.
"Some rooms are only accessible via balconies on the outside of the building. No elevators at all."Read full review
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