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Mercure RJ Nova Iguacu

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Traveller (92)
Room & Suite (38)
Pool & Beach (10)
Overview
  • Excellent32%
  • Very good49%
  • Average11%
  • Poor5%
  • Terrible3%
6 Dec 2017
“Very satisfied”
15 Feb 2018
“Broken”
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (344)
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14
4
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2
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1 - 5 of 25 reviews
Reviewed 16 February 2018 via mobile

This is a good example of the management not doing their job, in my room it was lovely to have tea making facilities but the kettle leaked and the lid didn't shut, the hair dryer in the bathroom didn't turn on and the door to...More

Thank allanbulpin
Response from Bruno B, Gerente geral at Mercure RJ Nova IguacuResponded 20 February 2018

Allan Bulpin, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we...More

Reviewed 6 December 2017

Very special thanks to Bruno and Herbert from Reception. I go to the hotel every 15 days and every single time i am well supported by them, in the morning when i arrive and during the stay. The only complaint i have is that the...More

Review collected in partnership with Accorhotels.com
Thank phillipf970
Response from Bruno B, Gerente geral at Mercure RJ Nova IguacuResponded 15 January 2018

Mr Phillip We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve...More

Reviewed 24 November 2016

More

Review collected in partnership with Mercure Hotels
Response from Bruno B, Gerente geral at Mercure RJ Nova IguacuResponded 6 December 2016

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Reviewed 24 August 2016 via mobile

Stayed here during the olympics and it was everything younwoukd expect from a mervure. Helpful staff, big and clean rooms and modern throughout. Good customer service who were helpful in printing boarding passes etc off gor us and gave us plenty of advice. Be aware...More

Thank ljw21
Response from Bruno B, Gerente geral at Mercure RJ Nova IguacuResponded 6 December 2016

We very much appreciate your comments regarding your stay at the Mercure Nova Iguacul. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for...More

Reviewed 15 August 2016

Its in a dodgy place but is actually an oasis of comfort and safety. The staff are excellent, the food was sublime, the rooms are lovely and the bed ENORMOUS and the outside pool is a real treat But....but....the longest time to check in I...More

Thank Fitbiker
Response from Bruno B, Gerente geral at Mercure RJ Nova IguacuResponded 18 August 2016

Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Multilingual Staff
Business Centre with Internet Access
Concierge
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Indoor pool
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Details
Price range
US$37 - US$59 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$37 - US$59 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (92)
Room & Suite (38)
Pool & Beach (10)
Dining (5)
Business Centre & Event Rooms (6)
Questions & Answers
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Room Tips
"one side is a view of the bus station, the other the main road"
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"Just ask...."
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"Rooms are quieter on the street side, not the train side."
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"See above"
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