Stayed there for my honeymoon in a private pool room. The first night we had unwanted guest: Rat!!! And insects!! Its not tolerable for so called 4stars hotel. We made complains but the management had us wait for 1hr to get us another room. I was expecting formal apology from the manager on the next day but he didnt show up until we found him. He said to give us compensation to make our stay better but never received one until we left the hotel. Not worth for ur money. Dont ruin ur holiday mood
Dont stay here! I've been stayed in private pool rooms. The bathroom are aweful. So Dirty! and the toilet flush are broken. The pool water are dirty. They need so much improvement. Location in senggigi but not in the center so if you looking for online taxi / delivery food a bit difficult.
Lovely staff, lovely rooms. Delicious food at the restaurant as well! Good location just outside of Senggigi. Staff were very helpful with all our needs. Spa treatments affordable too. Would definitely stay again.
Always delightful. Always love Taking a swim during sunset at svarga. The hills are treat for the eyes in this place Nice touch for welcoming note. Feel very personal. I like the fruit basket a lot. It makes me feel resort like, warm and friendlt. Some resort already forgot about this. Please maintain this treat for us your loyal guest Staff is helpfull and quick respond
My husband and I stayed here for 3 nights. The staff were incredible. They were extremely professional at all times. Some even had a cute sense of humor. I give the hotel 3 out of 5 because of the staff. The hotel itself is very rundown and is in desperate need of a make over. There was damp in the walls of our bathroom which created a terrible stench. Having a shower was therefore not a pleasurable experience. This was the most expensive hotel we stayed at in Indonesia and so we expected a certain level of luxury. Unfortunately we didn’t experience this, so it was a bit of a let down. Senggigi, the area is a real ghost town. It was surreal to experience being the ONLY tourist in a shop, market, supermarket or restaurant. I can tell you that it was a bit freaky. If you do visit Senggigi make sure that you plan tours, else you’ll be bored out of your mind. Bluebird taxis are super easy to find here. The breakfast was also not the greatest but it was palatable. I had the healthy breakfast which consisted of chopped up fruit with some cream, I think (it didn’t taste very good) with muesli and milk with either a pancake or waffle with banana or pineapple. The view from the restaurant was stunning. We could see Mt Agung clearly in the distance. My honest opinion, is to go to Kuta, Lombok instead of Senggigi. The first room we booked into was the Neima room. We were severely disappointed. We killed about 30 mosquitoes in the first 20 minutes of being there. They would’ve carried us away. It was truly awful. We asked for an upgrade. We paid an extra RP600 000 for a bigger room with a private pool. We felt a lot more comfortable (besides the bathroom with the damp in the walls) …
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