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Grand Bahia Principe San Juan

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4,657 Reviews from our TripAdvisor Community

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Showing 3,897: English reviews
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Cambridge, United Kingdom
Reviewed yesterday NEW

What an amazing resort,we were so impressed as soon as we arrived,The resort is spotless i mean Spotless ,the rooms are lovely,pools are fantastic,the beach area is beautiful,I went on a few of the excursions they were great Victor was fantastic he made it more enjoyable .The food and service was great,the Dominican people are just lovely people.When we went...

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Thank jeanette G
Brantford, Canada
Reviewed yesterday NEW

Believe what you read about this resort just returned yesterday got a good price on it nice to get away to the sun but this hotel is dated needs updating. Food was excellent many choices on the buffet, not many choices of the alacartes The Italian was good put on a nice birthday cake nice surprise. The wait staff in...

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Thank sandy n
New York City, New York
Reviewed yesterday NEW

The property is well maintained to be 25 years old a bit dated but clean. I checked in a day later than my original reservation because my flight was overbooked and I got bumped. Upon check in I requested to extend my reservation an extra day I planned for 5 days and I still wanted to spend 5 days. They...

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1Thank Travelor_T79
Reviewed yesterday NEWvia mobile

I came to visit in February and I absolutely loved this resort. I loved everything about it the pool, food, room, beach, but what stood out to me was the animation team, especially Ezequeil. Out of all of the resorts I have been to he is by far the best animator I have seen! Every day he was always making...

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1Thank MercedesMcLeod
Belleville, Canada
Reviewed 2 days ago NEW

We went to this resort the first week of February (a group of 14) and had a fantastic time. FOOD - I read a lot of reviews about the food in the buffet being cold. I never found this to be a problem. There themed nights and lots of selection. Yes some stuff was repeated but unless you are eating...

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4Thank BRAZ613
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Client, We greatly appreciate that you have chosen our Resorts as your holiday’s destination. We are satisfied to hear that you had an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members. Please be assured that it is an honour and a great compliment for us to forward such wonderful comments...

Whitby, Canada
Reviewed 3 days ago NEW

If you are seeking a resort that oozes customer service, dedication and satisfaction to their guests, the Bahia Principe San Juan is not the place for you. We were a party of six and plagued with multiple issues and situations which continued to reinforce our decision not to return or recommend this resort to others. Some matters were very concerning...

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1Thank RussellandGary
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback. We apologize if you felt you did not receive the service you were entitled to, we really feel impressive and disconcerne with your revew because that is not our way of be and treat our customers...

Reviewed 3 days ago NEWvia mobile

Resort is very clean and staff was very friendly. I like the room layout having many 8unit building s spread out through the resort reduced the noise and made it easy too find some quiet away from the main pool. We had a great time . The nightly entertainment could use some improvement. I would go back 😁

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Helpful?
Thank Dan G
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, Thank you very much for writing us, it is a pleaser to read that you spent a great time with us. For us it is a honor that you make mention about our friendly staff, that show us that we are making smiles in our guest, really thank you!!! Once again thank you so much for your review...

Taunton, United Kingdom
Reviewed 4 days ago NEW

We were very concerned after booking by the negative reviews this hotel had , I even tried to change resorts before going but it was too late . After arriving with low expectations we were very pleased to find a very clean and well kept hotel , the rooms maybe not luxury,but were spotless, the gardens were lovely and the...

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3Thank Lynette H
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, We thank you for writing a review about your experience among us. In the name of the Hotel Management and all our staff, we would like to express you how glad we are to read your positive valuation about the hotel premises due to the arduous effort of our staff. In Grand Bahia Principe San Juan our customer’s...

Bathgate, United Kingdom
Reviewed 4 days ago NEW

Just back from 3week stay had read many reviews good and bad before leaving but we are so happy we went .we had a great relaxing holiday by choice as there is plenty to do if you want food was excellent and always plenty of it drinks by the gallon hotel was full but it's spread over a big area...

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2Thank lorraine17659
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, We thank you for writing a review about your experience among us. In the name of the Hotel Management, we would like to express you how glad we are to read your positive valuation about our facilities and services. In Grand Bahia Principe San Juan we aim to ensure our valuable costumers memorable experiences. In case you decide...

Jarvis, Canada
Reviewed 5 days ago NEW

This was our 7th visit to this resort but 1st time back in 10 yrs . It was the same as we remembered only better. I have read so many bad reviews . As far as I'm concerned don't go by that. The staff are fantastic,it's very clean grounds are beautiful the sun is shining and all you have to...

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5Thank Debbie D
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review

Dear Guest, Thank you for taking the time to bring your comments during your stay with us as it is through communications of this nature that we can evaluate our level of service and improve our facilities on all aspects. Thank you very much for highlighting our fantastic staff, they will very grateful to hear of your good comments. Once...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
Facilities and services: 3 pools BAHIA SPA (additional charge) Sports facilities: gym, tennis court, mini golf, football pitch... Water activity centre Motorised sports (additional charge) WiFi access in the lobby (1 hour free per day/device) and in rooms (additional charge) Wedding gazebo Main restaurant and 3 specialty restaurants 4 bars Playa Grande Golf Course just 40 minutes from the hotel Convention / Meeting centre Pueblo Principe: shows, live music, bars, stores, karaoke, casino and disco Rooms 548 rooms including 2 types: Suite & Standard The Standard rooms are equipped with: King size bed or 2 full size beds Fully-equipped bathroom: Bathtub plus shower, wash basin, hair dryer and magnifying mirror Bathroom amenities Air conditioning Ceiling fan Safe (additional charge) Mini-bar (Restocked daily) Direct phone line (additional charge for external calls) Flat screen TV Coffee set WiFi (additional charge) The Suite rooms have the same equipment as the Standard rooms but also include: Ironing set Sitting area with sofa Pool towel available in room Bathrobe and slippers Evening turn-down service International newspapers Terrace or balcony Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service for children aged up to 12 (additional charge) Other Services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe San Juan

Address: Ctra. Gaspar Hernandez - Rio San Juan, km 18, Rio San Juan, Dominican Republic
Region: Caribbean > Dominican Republic > Maria Trinidad Sanchez Province > Rio San Juan
Price Range: €101 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe San Juan 3.5*
Number of rooms: 548
Reservation Options:
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Also Known As:
San Juan Dominican Republic
Bahia Principe Puerto Plata
Bahia Principe San Juan Puerto Plata
Bahia Principe Dominican Republic
Bahia Principe San Juan Dominican Republic
Dominican Republic Bahia Principe
Bahia Principe San Juan Resort
Bahia Principe Sj
Puerto Plata Bahia Principe
Bahia Principe Resort San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe San Juan staff and other travellers.
447 questions
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Questions? Get answers from Grand Bahia Principe San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend an upstairs.”
 of 5 bubbles 733jeanetteg, 22 Feb 2017 | Read review
“Book another resort”
 of 5 bubbles 155sandyn, 22 Feb 2017 | Read review
“near the small pool”
 of 5 bubbles lynetteh672, 19 Feb 2017 | Read review
“We had suite away from reception and it was quite room A1150”
 of 5 bubbles lorraine17659, 19 Feb 2017 | Read review
“This is a huge resort so if you have mobility issues ensure you get something close to the lobby.”
 of 5 bubbles lilmisstraveller74, 7 Feb 2017 | Read review
5 of 5