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Chateau Regina Hotel & Suites

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Chateau Regina Hotel & Suites
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244 Reviews from our TripAdvisor Community

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Showing 243: English reviews
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Reviewed 2 days ago NEWvia mobile

I have stayed at this hotel many times as it is affordable, in a great location and had always been clean. My most recent stay (only stay in about a year) did not meet expectations. There was minimal hot water and terrible water pressure. The bathroom was not clean and the thermostat was not working. I genuinely hope management helps...

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Helpful?
Thank mandymarie89
Mandan, North Dakota
Reviewed 3 weeks ago

The term you get what you pay for definitely applies to this run down hotel. Housekeeping manager should be embarrassed, after asking for a second room it was just as dirty. Who wants to see others personal hairs??? The remote didn't work so instead of bringing me a different remote they had to move me again to another dirty room....

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1Thank w8ing4thesunnd
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest I am so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue in the rooms you occupied. In addition, we are re-evaluating our inspection processes to ensure these...

Reviewed 21 January 2017 via mobile

We had an decent stay. The rooms smelled nice and the staff was friendly and helpful. The location is convenient, as it's attached to a bar and a restaurant and within walking distance to several things. The rooms feel outdated and could clearly use a good cleaning- under things, etc. The changes in water temperature made showering a little uncomfortable....

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Helpful?
1Thank Heather S
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Heather, thank you for you feedback. I am very pleased to know that you enjoyed your stay and experienced friendly staff. Your comments in regards to good cleaning is already shared with staff and management of housekeeping department. We are also looking into the changes in water temperatures. I thanks you again for your detailed review to look forward...

Saskatoon, Canada
Reviewed 6 November 2016 via mobile

My husband, our year old daughter and in laws stayed at this hotel the beginning of November. We were supposed to receive breakfast vouchers as the picture states below. The hotel agent refused to do so. When we checked out, we received the deal we were supposed to. But should've received breakfast vouchers as stated. We stayed on the main...

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1Thank Cubangirl_4
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you for sparing your time in completing online review of our hotel. We apologise for the annoyance/inconvenience caused due to the smoke smell and closure of hot tub. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. Again, we are really sorry for your bad experience with us and...

Reviewed 6 November 2016

bed was ok the rooms were small,i sat down to take my shoes off and the wheel fell off so I went to the other office chair only to fall over cause the bach rest would not work went to use the shower to only have the switch on the faucet to turn on the shower broke off

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1Thank kannata11
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thanks for taking the time to write your review – we do appreciate all feedback, as we strive to provide the best value for our guests. Please accept my personal apology for very uncomfortable stay and problems with chair wheel and shower switch in your room. There is no excuse for this and I have spoken with Housekeeping...

Winnipeg, Canada
Reviewed 31 October 2016

We had a one night stay on a Monday. Our reservation was made through Air miles - no problems, The price was reasonable. We arrived a little early and were able to get into our room immediately. Other members of our group arrived even earlier and were also able to check in immediately. Our room was large (2 queen beds...

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Helpful?
Thank ruckenbackdos
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your detailed review. I am very glad to know that you enjoyed your stay with us and found your room and property in very clean condition. Providing our guests with the best possible hospitality and service has always been our mission and your comments has further motivated us to keep working hard. I...

Saskatoon
Reviewed 26 October 2016 via mobile

While visiting family recently, we booked the Jacuzzi suite here. Very nice, and roomy - easily double the usual sized room, with two TVS. The bed was comfy, but the leather couch and chair were fairly old and peeling. This hotel could be improved with a complimentary breakfast! We did, however, enjoy our two nights' stay.

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Helpful?
Thank Trubbelsome
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you very much for taking time to write review of your recent stay. I am very pleased to know that you enjoyed your stay in Jacuzzi Suite and found suite comfortable and roomy. I have noted your concerns regarding leather couch and it will be removed as soon we get the delivery of new one. Hope to...

Beamsville, Canada
Reviewed 26 October 2016 via mobile

Actually reviewing for my husband who just left here today. He said beds are comfortable and clean. However rooms are very small. Beyond this, when they attempted to check out last night so they can leave early this AM, they were told they had to check out today. They went first thing (7am ish) to check out and were told...

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Helpful?
Thank Ann M
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you for your feedback. First I would like to apologies for misunderstanding about day charge with front desk agent. I am happy to know that Guest Service Manger was able to resolve the issue to your satisfaction. Your comments about clean and comfortable room will be shared with Housekeeping associates. Looking forward to serve you again soon.

Saskatoon
Reviewed 15 October 2016 via mobile

We stayed in a King Suite and had a marvelous stay. The room was spacious, the staff were pleasant, and area was accessible to most areas. The view wasn't the best as we had a back alley view. All in all it was a decent room for the price.

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Thank Austin D
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, We are truly grateful to you for choosing us for your recent stay in Regina. We are pleased to know that you enjoyed your stay with us. We’re committed to provide the best possible accommodation and service and your comments will help us to achieve this. Your comments will be shared with all associates. Looking forward to serve...

Reviewed 9 October 2016 via mobile

It was a decent place for the price, and has a fair rate for pets. The pool was clean and staff was kind. The room was decently clean, though there was a sticky spot on the carpet near the fridge. The location isn't great, though it is not that far from downtown. Would stay there again.

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Helpful?
Thank Masloe22
Abdul S, General Manager at Chateau Regina Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to review your stay at Chateau Regina Hotel. We truly value the opinions. I am very pleased to know that you enjoyed your stay with us. Providing our guests with the best possible hospitality and service has always been our mission. We look forward to serve you again in near future

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Chateau Regina Hotel & Suites has a new hotel experience ready for you. For the business traveler, it's a place to rest your head after a long day in one of our Executive Suites. For a romantic retreat, our jetted tub suites offer king-size comfort and relaxation in a two room suite. We also welcome long term stays in our Efficiency units, which are fully equipped with a microwave, fridge, cook top and all necessary cooking utensils. "At Chateau Regina Hotel & Suites, we promise to deliver unparalleled excellence in hospitality at an affordable rate." ... more   less 

Additional Information about Chateau Regina Hotel & Suites

Address: 1110 E Victoria Ave, Regina, Saskatchewan S4N 7A9, Canada
Region: Canada > Saskatchewan > Regina
Price Range: €62 - €77 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Chateau Regina Hotel & Suites 2.5*
Number of rooms: 150
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Also Known As:
Chateau Regina Hotel And Suites
Chateau Regina Hotel Regina
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Regina Hotel & Suites staff and other travellers.
3 questions
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2 months ago
Transcona, Manitoba, Canada
over a year ago
over a year ago

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Questions? Get answers from Chateau Regina Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a different hotel...”
 of 5 bubbles w8ing4thesunnd, 6 Feb 2017 | Read review
“Choose the 2nd or 3rd floor - not facing Victoria or the bar would probably be the best choice.”
 of 5 bubbles ruckenbackdos, 31 Oct 2016 | Read review
“2nd floor is good, and quiet. First floor smelled like the pool. but only because the pool is on the first floor.”
 of 5 bubbles 199cs, 1 Oct 2016 | Read review
“If you're able, take the stairs versus elevator.”
 of 5 bubbles 667netar, 27 Sep 2016 | Read review
“Away from the offsale entrance...”
 of 5 bubbles TrevorL472, 25 Sep 2016 | Read review
5 of 5