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We have stopped at this place on the way to the west coast. We had to wait for about 10 minutes at the reception to be able to check in, there was no one there, no bell to ring, no way to get ahold of...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 1 August 2017
Thank you for taking the time to bring forward your situation. We would like to apologize for your experience at our hotel. The issues at the front desk will be investigated and we will use this as an opportunity to address our staff...More
My family and I recently stayed here for a little getaway. The hotel was decent enough. The service was friendly. The he pool was adequate although the hot tub kept shorting out while we were using it.
If I could make a suggestion, I would...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 26 July 2017
We are very happy to hear that the overall takeaway from your stay with us was the value we provided. Knowing that our staff played a major role in making your time with us enjoyable is very encouraging and they will be made...More
The inside of the building is beautiful and the pool is gorgeous. There were no people in the pool the entire time we were there, so it was nice to enjoy the hot tub and pool alone. Restraint attached is nice as well and the...More
Thank Brook G
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 24 July 2017
We appreciate that you took the time to write this review. It is fantastic to hear that you enjoyed so much of your stay. Thank you for your compliments on the pool, the restaurant, and the staff. Your praise will be proudly passed...More
We've stayed here several times over the years but hadn't been back for about 10 years and were somewhat worried about what we'd find...Good as ever! They've done a remarkable job in keeping the property updated and maintained. We were even able to enjoy the...More
Thank billie r
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 17 July 2017
We are very proud to know that after almost a decade, we still delivered you the same great hospitality you have come to expect. Your compliments on our cleanliness and overall appearance are greatly appreciated. Our kitchen staff will be very pleased to...More
We had a reservation for 8 on friday and were quickly seated and served drinks. It was relatively empty in the restaurant. Told the server all but one would be having the pasta buffet. He didnt bring a menu. Finally flagged him down for a...More
1 Thank A TripAdvisor Member
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 19 July 2017
Thank you for making us aware of your experience. We are very sorry to hear about your situation at the restaurant. The level of service that you received is unacceptable to our standards, and we can assure you that we will be investigating...More
Response from HeritageInn_11 | Property representative |
I apologize there was an error with our Trip Advisor listing for our Cranbrook hotel. We do not offer a Free Hot Breakfast with each stay; however, you are able to purchase our Bed & Breakfast rate that does... More
I apologize there was an error with our Trip Advisor listing for our Cranbrook hotel. We do not offer a Free Hot Breakfast with each stay; however, you are able to purchase our Bed & Breakfast rate that does include two breakfast vouchers.
Our hot breakfast is served in our on-site restaurant Skylight Cafe, includes coffee or tea, or small juice or milk with your meal. You can choose from select items off our Hot Breakfast menu. For more information about this special rate, please visit our website.
Heritage Inn Hotel & Convention Centre Cranbrook