OTL Gouverneur Sherbrooke
3131 King West Street, Sherbrooke, Quebec J1L 1C8 Canada
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#1 of 15 hotels in Sherbrooke
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
A modern deluxe 5 stars hotel that melds soul and comfort for an Incomparable stay in the Eastern Townships. Our cozy and sunlit rooms feature the latest iPad technology, 50-inch TV, quiet central air-conditioning and Nespresso coffee machines. Personalized full breakfast, wine cooler-dispenser, professional gym, outsized indoor pool and free high-speed Internet. Next to the hotel, Boefish, steak, fish, bar is the latest in deluxe restaurant concepts, with a distinctly New York and Athens vibe. Also adjacent to the hotel, PAUS Spa Experience is an urban spa offering thermal experience, treatments, massages and high-end services. OTL Gouverneur Sherbrooke: Beyond Compare! N° CITQ : 065822
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Electric vehicle charging station
Valet parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Modern
Languages Spoken
English, French, Spanish, Italian
Location
69Somewhat walkable
Grade: 69 out of 100
36Restaurantswithin 1 km
3Attractionswithin 1 km
Contact
3131 King West Street, Sherbrooke, Quebec J1L 1C8 Canada
Getting there
Car HireSee all Sherbrooke car hire
359Reviews1Q+A22Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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My stay here was very good, overall. The room was clean and well-appointed. The staff were all friendly and helpful. The gym and pool were in good condition with plenty of equipment to use. Both had towels, and the gym had wipes to clean off equipment. Breakfast was very good with plenty of variety. On the other hand, the sheet on one of the beds in my room was either dirty or stained. The gym floor hadn’t been cleaned in quite a while, and the pool floor was very dirty, too.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke
Responded 5 Dec 2022
Thank you for your kind word about OTL Gouverneur Sherbrooke. It's a pleasure knowing that you had a great stay at our hotel. We apologize for the floors and sheet. Rest assured that your comment was shared with the hotel manager for immediate action. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel in Sherbrooke. Incredible lobby with huge chandeliers! Welcoming front desk staff. Room was comfortable and marble bathroom was large with a great bathtub. Complimentary breakfast was one of the best I've ever seen. Omelet station, fresh fruit and yogurt, cereal, etc. Staff working the breakfast room was very friendly kept things clean. Plenty of space to eat and also an outdoor area. Overall great value and would definitely stay here again.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke
Responded 20 Oct 2022
Thank you for your great comments. Your compliments are our greatest reward and we will share them with our team :) We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
-On arrival, Yanis, at the reception, greeted us in a friendly, polite manner. He processed our arrival professionally and efficiently. -The hotel provides 5 star service and amenities. The property is immaculate. The rooms are modern and spacious. -The buffet breakfast is well above average with respect to variety and quality of the food offered.
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke
Responded 19 Sep 2022
Thank you for your feedback! It is always a pleasure to read such a beautiful review. We are happy to have fulfilled your expectations and hope to see you again soon :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this hotel for one night, July 23. Drove in from Montreal to attend the Festival du Lacs in Sherbrooke and enjoy a day of activities. Check in was easy and room was comfortable with good amenities. I need to point out that my daughter had forgotten her phone charger, but no worries, the room came complete with various chargers in a charging station. We locked up our purses in the safe box and went to relax in the salt water pool. After returning to our room, we decided to head out and partake of some activities but here is where we hit a snag. The safety box would not comply. We called the front desk and immediately 2 people came to assist. To no avail. They left and returned with a third person and a special code. After many failed attempts, and feeling discouraged, they left. There was no one on the premises who could open the safe, so one of the managers had to leave and pick someone up and bring him to the hotel to do the job. The front desk , Yann, came to let us know that they were moving us to the room next door because they would have to drill the safe open. We relocated and within minutes of the work beginning, it was successful! We were able to be reunited with our purses and jewelry. Happy day, but that is not the extent of our trial. After almost two hours of this ordeal, we had given up going out for dinner and decided to order from the restaurant on site and eat in, since we did not at the time think we would get out at all. The front desk advised the restaurant to offer us free cocktails to come with our dinner. Greatly appreciated. Again, not the end. Subsequently, we were advised that the hotel would give us our room FREE for the night, due to the inconvenience of what happened. Very appreciated! We also received a bag of Lindt chocolates to sweeten the deal. I cannot stress how grateful we are to have had such wonderful customer service. The staff were all very kind and friendly, something in this day and age there is a lack of. We thank everyone for their assistance and we thank the hotel for making us feel like we, the customer, mattered. A lovely experience, despite the hick up ( or should I say lock up).…
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Free parking and a wonderful breakfast included with hotel room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke
Responded 25 Jul 2022
Dear Maria, We are glad you chose our hotel and that you enjoyed our service. We are sure our team will be delighted to hear that their efforts were much appreciated. Thank you for your beautiful review and we hope to have the pleasure of welcoming you again during your next visit to Sherbrooke!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
No complaints here! Amazing stay, very comfortable beds. Loved the Nespresso machine in the room, nice touch. Chromecast in each room, not many hotels do this, wish they would! Breakfast buffet was phenomenal, omelettes especially were made to order and very tasty. Pool was nice and quiet, well kept. Management and staff were very pleasant. Would stay here again if given the opportunity.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke
Responded 23 Jun 2022
Thank you for your feedback. It is always a pleasure to read such a beautiful review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The lobby is impressive - especially the gorgeous chadeliers and the furniture is great. The staff are very attentive and helpful. They serve a delicious buffet breakfast with lots of choices. The staff work very hard to keep it well stocked. The food is very tasty. The rooms are also very nice. Beds are very comfortable and also the pillows and it was very quiet to sleep. My only criticism is the shower floor is quite slippery. I think they need to do something to make it safer. That would be my only complaint. The parking is plentiful, free. close and well lit. Lots of restaurants nearby as well. There is also a spa on-site that we didn't visit. Next time............... I highly recommend OTL Gouverneur Hotel.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is really nice: comfortable, modern, clean, well situated for a car-based visit to the Eastern Townships and the city of Sherbrooke. It offers a pool and a spa (hot tub/whirlpool) and a very good, albeit overpriced restaurant on site. The rooms are well appointed with comfortable beds, modern bathrooms (makeup wearers will appreciate the ability to control lighting at the vanity) and good quality toilettes, towels and bedding. The buffet breakfast had plenty of choices and was well organized in a pleasant communal dinning area. The parking is on the parking lot right next to the hotel. This is convenient, but not secured - so if its important to you, keep this point in mind. The only word of caution is the amount of chlorine and other chemicals in the hot tub: it has destroyed my bathing suit. Completely ate away the colour to a point that I had to throw it out. Obviously, it was unpleasant on its own, but the bigger question is: if the chemicals in the whirlpool water are strong enough to destroy a garment, what do they do to your skin?! We've raised these concerns with the front desk, and while the employees listened patiently, it was obvious they couldn't care less. The only answer was: we have the pool and hot tub examined by a contractor regularly. This says nothing of the quality of water/amount of chemicals used. With respect to the ruined garment, Francis Carrier, Director of guest experience asked to send him an e-mail with a confirmation of purchase, which I have done, and never heard from him again. No compensation was offered, no apologies. This whole experience has left a bit of a bad taste for us after an otherwise good stay at the property and the lack of interest by the hotel staff raised a red flag. Not sure if I would stay here again and certainly cannot recommend the pool/whirlpool, as the safety seems to be taken lightly.…
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: Do not recommend using the pool/whirlpool in the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke
Responded 28 Apr 2022
Dear customer, It is with great attention that we have read your comment. We are sincerely sorry to hear that we did not meet your expectations during your stay. Our customer satisfaction team would like to contact you to discuss the situation. (Your screen name does not allow us to track your contact information,) we invite you to contact us at +1 833 985-3818. Thank you and we look forward to hearing from you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located near highway, large parking lot. Friendly welcoming personnel. Super comfy beds. Delicious buffet breakfast but plan to go early. Reasonably priced wine dispensers. My favourite regular spot in Sherbrooke.
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Date of stay: February 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Such a nice hotel to stay at. The staff are so friendly and the decor is luxurious. Once in the guestroom, comfort is present. I am in love with the bed and the many option of pillows. I slept like a queen.
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Date of stay: January 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke
Responded 20 Jan 2022
Thank you for your stay in our establishment. We appreciate your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there twice this fall - an exceptional hotel in every way - great rooms - very helpful and professional staff. The breakfast buffet that is included in your stay was delicious and topped off our stays there. Centrally located in Sherbrooke. worth the expense if you want to pamper yourselves!
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Steven Ledoux, Propriétaire at OTL Gouverneur Sherbrooke
Responded 20 Jan 2022
Thank you for your stay in our establishment. We appreciate your comments.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$157 - US$190 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecSherbrooke
NUMBER OF ROOMS
126
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Claim Your ListingOTL GOUVERNEUR SHERBROOKE - UPDATED 2022 Hotel Reviews & Price Comparison (Canada - Quebec) - Tripadvisor
Frequently Asked Questions about OTL Gouverneur Sherbrooke
Which popular attractions are close to OTL Gouverneur Sherbrooke?
Nearby attractions include Carrefour de l'Estrie (0.7 km), Chemin Des Cantons (0.2 km), and Auréré's (0.2 km).
What are some of the property amenities at OTL Gouverneur Sherbrooke?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at OTL Gouverneur Sherbrooke?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at OTL Gouverneur Sherbrooke?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at OTL Gouverneur Sherbrooke?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to OTL Gouverneur Sherbrooke?
Conveniently located restaurants include Boefish, Bâton Rouge Grillhouse & Bar, and Westley - Artisans Restaurateurs.
Are there opportunities to exercise at OTL Gouverneur Sherbrooke?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at OTL Gouverneur Sherbrooke?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at OTL Gouverneur Sherbrooke?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does OTL Gouverneur Sherbrooke offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at OTL Gouverneur Sherbrooke?
The staff speaks multiple languages, including English, Spanish, French, and Italian.