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Hotel Palace Royal

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619 Reviews from our TripAdvisor Community

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Showing 389: English reviews
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Boca Raton, Florida
Reviewed 2 days ago NEW

We stayed here for 10 days for my son's hockey tournament. Very charming hotel in the best location right in Quebec City. Great restaurant with amazing food. Great room service. Great pool area. The valet staff was amazing. The beds are memory foam and very comfortable. The wood floors had some gaps, and the black out shades didn't quite fit...

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Helpful?
Thank spin4lyf
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear spin4lyf, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are delighted that you enjoyed the location of the hotel, the dishes of the Restaurant Beffroi Steak House, the indoor pool and the amenities of your room. We will share your comments with the departments involved. We hope to welcome you...

Reviewed 2 days ago NEW

Our Family stayed here on a four day long week end to Quebec City and the Hotel did not disappoint. Great location just outside the gates with many shops just outside the door and a two minute walk to the heart of the city. Valet parking was perfect vey organized and reliable.The room was fantastic and the view was beautiful...

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Helpful?
Thank Meldouglass
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear Meldouglass, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you appreciated the location of the hotel, your room, the indoor swimming pool, the dishes and drinks of the Restaurant Beffroi Steak House as well as the bar Le Fou du Roy and the quality of service offered...

Maryland
Reviewed 2 weeks ago

We loved our stay at the Hotel Palace Royal. We stayed during Carnaval, and the hotel was within easy walking distance to most of the sights. We stayed in a family suite, which was clean, comfortable, and well-appointed. The staff was friendly and went out of their way to assist us. Shops, restaurants, and grocery stores were a few minutes...

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Helpful?
Thank ScenicMaryland
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear ScenicMaryland, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you have experienced the Carnaval de Québec and that you have appreciated the location of the hotel, its facilities, the cleanliness, the comfort and the conveniences of your suite as well as the quality of the service offered...

Calgary, Canada
Reviewed 3 weeks ago

The location of this hotel is good. We were told we had booked the best room in the hotel. I would hate to see the other rooms. This hotel is tired and old. Our suite was spacious, the bathroom large. The room had a king size bed which had a build in bed frame which you bumped into constantly. The...

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Helpful?
Thank Maria R
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear Maria R, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you appreciated the location of the hotel and the size of your suite and bathroom. However, we are sad to read that you have had some dissatisfaction during your stay. Indeed, we have done some renovations on...

Reviewed 17 January 2017

Was expecting more for the price. Location was great, walking distance to old Quebec wall and the room was quiet. Arrived early as we were travelling ahead of a bad storm and was surprised we couldn't get into a room as it was a Thursday and had just driven over 6 hours. We had a busy itinerary and was in...

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Helpful?
Thank Jeanne-Phillip C
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear Jeanne-Phillip C, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are glad you enjoyed the location of the hotel and its quietness. We must clarify that you made your stay during the holiday season. During this time of the year, most hotels are full and the employees are very solicited...

New York City, New York
Reviewed 17 January 2017 via mobile

In general we coming to this hotel already few years , love it . Clean and nice warm rooms, beds is so comfy and fresh. We like restaurant and breakfast , pool area with special roomview . Staff is always helpful. The most good about this hotel it's location , in middle of everything, prices affordable. Will come back .

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Helpful?
Thank Iryna D
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear Iryna D, Thank you for being a faithful guest of the Hotel Palace Royal and having taken the time to write this review. We are glad that you appreciate the comfort and cleanliness of our hotel rooms, the pool area, our team, the location of the hotel as well as the Restaurant Beffroi Steak House. We look forward to...

Toronto, Canada
Reviewed 12 January 2017

We loved everything about this hotel! The room was clean and spacious, nicely decorated, quiet and very comfortable. There was a coffee machine and a small fridge in the room, so we could easily have a light breakfast there. Staff was friendly and helpful and fully bilingual. The location of this hotel is so convenient, only a 5 min walk...

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Helpful?
Thank Sing_solo
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear Sing_solo, Thank you for staying at Hotel Palace Royal and for taking the time to write a review. We are pleased that you appreciated the cleanliness and size of your hotel room, its comfort as well as the cleanliness, quietness and services of the hotel. We hope to welcome you again on your next stay in Quebec City. Have...

Toronto, Canada
Reviewed 4 January 2017 via mobile

This was our first trip with our 3 month old and I have to say I expected better for the price. The location is great and the staff was friendly but we had quite a few disappointments. Our room was super loud the bed squeaked like crazy whenever my husband moved (terrible when there is a sleeping baby) and the...

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1Thank Pam M
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear Pam M, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are happy that you appreciated the location of the hotel, the quality of service offered by our team and the indoor pool. We will check the bed of the hotel room you occupied since our furniture is recent and of...

New York City, New York
Reviewed 2 January 2017 via mobile

The hotel is a nice place to stay in a fantastic location, located just outside the old city's wall. The staff is extremely nice and helpful, especially the bell hops and parking attendants. I would say the property looks a little dated, mainly the lobby and common areas. The rooms are spacious and nice, but we found it really strange...

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Helpful?
Thank LeonardPart6
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear LeonardPart6, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you appreciated the location of the hotel, the quality of service offered by our team and the size and decor of your hotel room. We would like to point out that our facility is continually being maintained and...

Punta Arenas, Costa Rica
Reviewed 1 January 2017 via mobile

We drove 8 hours through a snow storm to spend New Years in old Quebec City. We were greeted with a friendly pair of hands to empty the car and get us parked in the warm (snow free) underground garage. The room was charming, and had a living area/pullout couch that worked well for our teenage daughter who needed some...

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Helpful?
1Thank frozentundra3
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear frozentundra3, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you appreciated the quality of service offered by our team, the underground parking, the location of the hotel and its facilities, the conveniences of your hotel room and the cleanliness of the hotel. Best wishes for 2017.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Restaurant Beffroi Steak House
Restaurant Beffroi Steak House
Cuisines: American, Steakhouse, Canadian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
At a 150 meters distance from Old Quebec’s historic district, in the heart of the city downtown, stands Hotel Palace Royal | Downtown. The hotel features 234 sumptuously decorated rooms offering great comfort, memory foam mattresses, wooden floors, and magnificent views over the city. Luxurious setting filled with contemporary accents, central courtyard with swimming pool, indoor parking lot, Restaurant Beffroi Steak House within the hotel, privileged location right next to the d’Youville Place and the St. Jean Door, and more: Hotel Palace Royal provides an ideal setting for a fulfilling stay in Quebec City. ... more   less 

Additional Information about Hotel Palace Royal

Address: 775, Avenue Honore-Mercier, Quebec City, Quebec G1R 6A5, Canada
Region: Canada > Quebec > Quebec City
Price Range: €100 - €224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palace Royal 4*
Number of rooms: 234
Reservation Options:
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Also Known As:
Palace Royal Hotel
Palace Royal Quebec City
Hotel Palace Royal Quebec/Quebec City
Hotel Style:
#8 Luxury Hotel in Quebec City
#29 Business Hotel in Quebec City
#34 Romantic Hotel in Quebec City
#35 Family Hotel in Quebec City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Palace Royal staff and other travellers.
11 questions
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Oakland, Maine
4 months ago
Bingham, Maine
ontario
4 months ago

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Questions? Get answers from Hotel Palace Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like a window, don't do a pool room, and vice versa.”
 of 5 bubbles spin4lyf, 20 Feb 2017 | Read review
“Avoid the staircase, elevators and inside rooms”
 of 5 bubbles MariaR57, 30 Jan 2017 | Read review
“Family suite with a city view is terrific.”
  • Last-minute photo of family suite sitting area.
 of 5 bubbles V1700LRkathym, 22 Dec 2016 | Read review
“Interior rooms have balcony, nice place to relax and enjoy a meal.”
  • Interior balcony
  • Two room suite, interior.
  • Plenty of space.
 of 5 bubbles 4hoodz, 8 Dec 2016 | Read review
“Get a room on the side facing the old city gate.”
 of 5 bubbles LJC309, 27 Nov 2016 | Read review
5 of 5